BetOnRed Casino - general discussion (page 5)

Liability has been proven but I don't see casinobetonred contributing to a fair solution.

Imagine the disputed amount is 2276 euros and the casino offers 100 euros in bonus that he has to bet x30

I've seen what Peter wrote in the complaint and since it was handled by him, from what I can tell, that's probably the best you're going to get. I don't know if it will be better, but you probably won't get the money you uploaded out of it. It's pretty frustrating, but our team always tries to do the best they can, but it is what it is. 😥

Dear jaro I strongly disagree with Peter's decision.

When a basic rule of fair play has been violated there is no gray area.

kazino betonred has been unable for a month to answer me with the required evidence if my 2500 euro win came from the real money of the 50 euro deposit I made or if I had entered the bonus fund.

When I agree with paragraph 3.9 posted on their website the real money is played first and then the bonus. until the end

Also dear jaro why casino guru won't let me post my negative review for kazino betonred since there is now a deadlock

Hi, I was just talking to Peter about your case. Unfortunately, I have to say that it will not be possible to do more for you than what you have been offered. We have had internal communication about this and the important factor is that even though it was not mentioned in the Terms and Conditions, you could still see it in your profile. If it wasn't, it would have changed the situation. 

However, even though I am sorry, it will not be possible to do more. 

As for your review, it hasn't been rejected, but it's pending because you still have an open complaint. When the complaint is closed, the user review will be settled according to the outcome of the complaint. 

do you have bonus in social media .in facebook for example?

Have you checked out these 👈, perhaps? They should be available for players from your country.

Hello, im registrated with betonred.

So far I have never had any problems with them regarding withdrawals. My account is verified. On April 19th I made a withdrawal of 500 euros which is still pending. On Friday the 26th I sent a statement at their request because they wanted to check what had happened and they replied that the payment provider has technical problems and cannot accept withdrawals and that they should be resolved early this week. Meanwhile today Monday 29th still no withdrawal received. The strange thing is that they paid me two withdrawals that I made on Sunday 20th April and I received the money on Tuesday 22nd. So I'm really confused and I can't understand what's happening. Can you help me please thanks

Hi, I see you've been waiting for a while for a withdrawal, but I'd say it's not that terrible. On the other hand, I understand that you would probably want more information or a timeframe, but I suppose if the payment provider has a problem, the casino probably won't be able to give it to you. 

However, I wouldn't be skeptical right away because as you say, two withdrawals have come in, so I would try to be a bit patient and hope that once the payment provider solves their issue, you will be able to withdraw the rest without any problems. Of course, if it's not resolved and it's still dragging on and nothing changes within the 14 days we give the casinos to send the money to the player, then you can file a complaint and our team will try to help you. But for now I would hold out and if everything is okay on your side then we will see what happens next. 

But if you call betonred you cannot contact this payment provider?

Good afternoon!!! I have been without the unverified account for 2 days, when I had already made a withdrawal without problems, I have sent the documentation, and with 1700 euros in pending withdrawals and now I cannot access the page and they do not answer my emails in support, I don't know What to do and I'm quite worried it's a scam

Not sure where your question is heading, but usually the payment provider is a third-party company, so there is a little chance you would get to them.

Jaro tried to say, that if the casino does not handle the payouts directly, they will most likely pass the expected time frame to you because the casino also lacks the information. Furthermore, if the payment provider stands behind the initial delay, I imagine the casino simply does not possess the answer.

It may sound a bit frustrating, yet this is a common model. Try to be patient, please.

Hello,

Based on the response we've gotten from Rfo22, there are ongoing technical issues.

Though I think your situation is a bit different, have you perhaps heard that some casinos block players' accounts to perform the initial account verification?

Frankly, based on your post, I can't distinguish whether your account has been fully verified before, or whether you completed several withdrawals without passing the verification, which is taking place now.

Could you please help me understand? I definitely wouldn't want to speculate here. 🤷‍♀️

Guys, I think the situation is not good. I spoke to a person who works at the post office where I associated the IBAN (I don't have a bank) and he explained to me that it is impossible for a transfer to be blocked by the supplier (post office in this case). So why do they keep saying the supplier has technical problems? I think you need to intervene before it's too late... if it isn't already.

The use translate, im italian

Can use translate for read this screenshot

If I may add my point of view, I feel a bit of a misunderstanding here. To be able to receive payment, you need to have access to a certain bank account. It does not matter whether you prefer online banking or have to visit the post office to be able to interact with the funds.

In this case, the post office is just an access point, not a party directly involved in the transaction.

When they say "supplier" the casino is referring to its third-party partner called "payment provider", as explained:

"that if the casino does not handle the payouts directly, they will most likely pass the expected time frame to you because the casino also lacks the information. Furthermore, if the payment provider stands behind the initial delay, I imagine the casino simply does not possess the answer."

Imagine the casino as a company using shared services, which is perfectly normal these days. Such a company delegated every possible action to other companies, focusing solely on concrete tasks or jobs.

It has nothing to do with the post office, and, more likely, not even with your bank.

Based on the previous info, the casino's payment provider has issues, and even the casino is waiting for a solution or updates.

This is what I made out of it, also considering the following screenshot. It says nothing about the post office, I'd say.

I'd say, once the casino's payment provider = business partner solves the issue and sends payment, it will be marked as processed or finished.

but in fact I still haven't understood who this payment provider is. What is a natural person? is it all automatic? I'm completely confused

However, I have just received a bank transfer from another betting site (if you want I can name you) This means that the problem is not related to my bank account (or post office since the IBAN is associated with the post office) but at this point the responsibility lies with betonred who is unable to pay. Can you start putting a little pressure on these?