BetOnRed Casino - general discussion (page 2)

That's exactly how the casino can't find it on complaints. I continued to cancel the bonus before withdrawing, and the account was 0. And the chatbot wrote to me that I should have read the terms of the bonus. It didn't happen to me anywhere else. And above all, I really had no idea that I was playing with a bonus.

They really have it with the famous bonus, so for all those who register, be careful. The registration bonus will automatically start, if you don't check it, you have to roll over 40 times the deposit, otherwise you won't see a penny.

I understand. Therefore, I would recommend you to write "I do not know the casino" and enter a link to it in the description. Alternatively, file a complaint with another casino, but when you enter the description of your problem, mention BetonRed casino and our team will assign it to the correct casino. This is a recommendation from our complaints team.

Regarding your situation, of course I am sorry, as I think that the player should always be clearly informed whether he is playing with a bonus or not. Didn't it say anywhere during registration that the bonus will be credited automatically? In other words, didn't at least some window pop up regarding the bonus?

I think that in this case it will be best if you file the complaint as I described. Our team will look at your situation and try to help you.

Do you think it's worth it?

Hello, I do not comply with the conditions at all! They have clearly written there that when you close the account, they will pay the money. I finished, I sent the documents they wanted. And they stopped communicating. I had 20,000 in my account. They robbed me of 10,000 the first time because of an active deposit bonus, good. But now I didn't have any bonus, when I wanted to withdraw for the second time, they wanted to take a selfie and shake their head (but it doesn't work for them), so I read that by closing the account, they will return what is on the account to me. And again nothing. So they robbed me of a total of 30,000 kc!!!

Hi, so you went through the account verification process, because apparently that's why they asked you for a selfie. On the other hand, I don't really understand why the casino stopped communicating, because most people take this process seriously. So did you send that selfie there or did you go close the account right away?

So if you think there is a fault on the part of the casino, I recommend filing a complaint here: https://kasinoguru-cz.com/stiznosti/ vse and our team will try to help you. I think it's worth considering. Will you go for it?

Avoid this casino there is no chance to win ,500 euro deposit ,biggest win 60 euro,it gives you a lot of free spins but there is no chance to win ,many bonus without a chance to win,be careful

Hey, from what I can see, you didn't have the best time at the casino. The truth is that the casino always has an edge over the player and the player eventually loses his money there, so it's nothing new, unfortunately. 

As for the bonuses, which one did you play with ? What requirements did it have ? 

500 euro deposit and biggest win 60 euro you can’t call it unlucky

in fact the last deposit 100 euro I made it didn’t t give any bonus with 0,80 euro spins,so please cause it’s not the first casino I ve played I know when I see scam and I know that the edge is for casino but this was a little too much

Hmm, I understand that when a man loses money, he is unhappy about it. I'd be too, actually. But for me the most sensible outcome is to stop playing if you feel like you're just losing in the casino and you're not winning anything. What do you think ? 🤔

NO DEPOSIT BONUS:【100 FREE SPINS on Sweet Bonanza, Bonanza Billion】

I got this, but the winnings were reduced to 1/100.

I vaguely remember, but one free spin costs about ¥2400 in total.

The active bonus column shows ¥24.00.

Is it the specifications?

It's okay because I played it for free.

If the machine doesn't seem to be working properly, it's best to have the casino fix it.

Hello there!

I'll do my best to help you understand the values:

They say a picture is worth a thousand words, so, I'd like to paste a bonus screenshot here:

My point is that the actual value of a single free spin is €0.2

Therefore, this free spins bonus has a total value of €20

Thus, I'm convinced all is fine. If you seek further details, kindly try the chat agent in the casino directly 🙏

Hi Radka

casino guru is not wrong

When I actually played it 100 times, the "winning money" was about 2400 yen.

However, the amount added to the active bonus will be changed to 24 yen.

I don't know if it's by design, but if the machine is out of order, I would advise the casino to be careful.

Hi f0x_f0x!

I see, thank you.

I think you never make a mistake by addressing the casino's staff. It is in their best interest to keep the casino's portfolio up-to-date and the players happy.

Maybe you can share the response you got? It's just an idea 🙂.

I do not recommend this casino. I had the worst experience ever. Customer support is awful, does not help, they say they will open a request only to silence the user, and say they will get back to us soon, but it never happens. They do not process withdrawals, i have one pending for 4 days, and they say they dont know whats wrong, everything looks fine but they dont try to fix it. Customer care is far from their priority. Do not use this casino.

Awful casino. Does not process withdrawals, customer service does not help and the bónus are one of the worst of the market. Worst casino i have ever used. Do not recommend to anyone, you won't have a good time, you won't get help from customer service and you will lose your money either by playing their games or because they won't let you withdraw the money you have there. Stay away!

Hello there.

Sorry to hear you're having so bad experience with this casino. Could you maybe tell us more details what exactly happened, if you don't mind?

I see you have some issues with the withdrawal you have requested. Have you passed the verification process, are you aware of that? Usually this process can take a little bit longer because the casino has to check all the documents needed for KYC (Know Your Customer) to be done. So we give casinos 14 full days to verify players and process the payment. Have you successfully submitted all of the documents?

Please do not hesitate to ask any other questions. Will wait for your answer.

Hi Romi,

I appreciate you getting back to me,

I started using this bookie around 3 weeks ago, everything went well until I had to make a withdrawal. My withdrawal is quite low, around 150€. I have all my profile fulfilled, I asked the Customer support what was missing for my KYC, and they said nothing, I just had to wait up to 72H for them to process my withdrawal. It's been almost 120 hours/5 days and nothing. I asked for an email to make a complaint, which they didn't provide me with, I had To search for it myself on the website and here, until I found out this email support@BetonRed.com, which is the same they provide over here when answering evaluations about the website, the problem is they never answer the emails . It's been 3 days since I 1st sent an email and they never got back to me. Customer support feels like we are chatting with a Bot, as they give the same answers over and over again.

I have 2 friends that are in a similar situation, but they managed to make at least 1 withdrawal, that took around 48H, and after that they got the same problem as me. I didn't even manage to get 1 withdrawal done, as mine shows as pending for 5 days now and customer support doesn't help me and I never get an email reply.

Hi, I definitely understand that it's not nice if you get exactly the same answers in chat and then nobody can get to your emails.

Regarding the withdrawal, we also give casinos 14 days to process it, but if they gave you a time frame I understand your concern. I would just add that since you mentioned that your friends got their money, maybe it's not time to panic and stress yet, because it's before Christmas and it's possible that the casino has enough and that's why the delay. 

Thus, if the casino fails to respond to you and does not give you the money, then you can file a complaint with us. 

Although, try to be patient and keep a cool head for a while. Will it be okay? 🙂

I tried to reason with them again, tried to figure out whats missing or whats wrong, but they keep telling me the same thing they told me the last 4 days, i have to wait because the team is already aware etc. Always the same exact answer, even when the " casino replies to our reviews here its always the same automatic reply. 1 of my friends just got their withdrawal reject, so he managed the 1st one but now the 2nd one he got reject. i am starting to feel like this casino is a scam and i wont see my money ever. Truly awful experience, and i have tried multiple bookies and i never had such an unpleasent experience. i will wait 2 or 3 more days and i will probably make a complaint.

PS: I managed to talk to someone from the chat who didnt gave only automatic answers and he told me he passed the issue to the team again and i should get the cashout processed in 24 hours. Lets see how it goes.

I found interesting promo on BetonRed giving 50 free spins 0.20€ bet no deposit on sweet bonanza with promocode BALKAN50

Played them, ended up with 27€ after that. Good luck