Betmaster Casino - general discussion (page 8)

The casino has provided that evidence, and I'm sorry, but I can't share details.

Honestly, I do not know what kind of warning you want us to set up. All players can read this whole thread, which serves as a source of information. Thank you for being so open to the community.

Since the casino has not done anything unfair, as the complaint explained, no need for a warning has arisen.

When it comes to the license, I see that it is also out of our concern since you crave to know a piece of information from the past.

Technically, it is as the review says:

https://casino.guru/Betmaster-Casino-review

We have not found a source that could support other owners or license holders. Yes, it may be caused by the fact that the casino is not willing to cooperate with the licensing authority, yet until proven otherwise, the official information stays the same.

So, what do you suggest we should warn players about?

You give link to unknown site, of unknown casino operating under unknown license belonging to unknown company and casino refuses to expose identity - I don't see anything to warn about. You're 100% right.

Read my reply again.

Now you're oversimplifying the whole situation far too much, I'd say.

Until it is clearly stated that the formations are wrong, there is little we can do.

Tell me what we are supposed to do with this, please? We are all open to good ideas.

At least, all players are welcome to read this thread and form their own opinions.

I tried to log into my account. Did not work out. The casino responded that this was their problem and they needed to create a new one, and they would delete the old one. I read reviews from players on casino websites and many had this problem. And then the scam casino blocks you for multi-account. This casino has developed a new scam scheme. Casino guru looks absolutely funny. The casino has a rating of 8.5! about which a lot of complaints have been written. And money is stolen from all players according to almost the same scheme. And surprisingly, the casino guru rejects all complaints.

How can a casino that has been running for months have such a rating? doesn’t pay players money and after providing all the documents just steals them?

It is always the best, whenever comes to a situation like this, when the support tells you, that they need to open a new account for you, to keep those emails, or even make some screenshots of that conversation, just to prevent any future issues, which you've described. Did this actually happen to you before, in some other casino, perhaps, or are you just saying here, what you heard from someone? There is no need to get into any conclusions, if there is no proof of that, I would like to say here.

We gave this casino this safety index after our team has done a lot of work in reviewing it. This might help everyone to better understand, what do we actually take into consideration:

You can have a look at all the complaints for this casino, over here, where I believe, you can not say that the casino is not willing to pay the money, actually. This is, of course, my opinion, and I will let everyone decide for themselves, after reading those complaints.👌

Look at your complaints. Almost all players had their money stolen as a result of allegedly multi-accounting. Doesn’t it bother you that only in this casino players, for some reason, allegedly constantly create multi-accounts? No other casino has so many complaints for this reason. Here the casino deceives players using a multi-account scheme that actually does not exist. For any adequate person this is obvious.

I did have a look, thank you. If we have the proof from the casino, that all of those players, you talk about, really have had a multiple accounts, it stopped to be "alleged". Don't you agree with me? Whenever the proof is provided, the decision is made, no proof, no decision. Simples.🤷‍♀️

What evidence can be provided? What do most players, and in this one casino out of thousands, make multi-accounts? Who will believe this nonsense? How can a player prove that he did not create a multi-account? The answer is no. The casino uses this scam to steal players’ money.

The answer is that:

the casino should provide decent evidence supporting multiple account situations, and terms violations. Frankly, in such cases, a certain level of suspicion arises on the casino's site, so it's necessary to put the whole context (player history, betting history) under investigation. In some cases, breaching the multiple account rule is only a starting point, so casinos just do not share this evidence publicly. I imagine such practices raise suspicions on the players's sides.

Simply put, if fraud is detected, there is usually no concrete explanation, the account is blocked immediately instead.

I would also like to mention, that this is not the only casino with complaints about multiple accounts.

Additionally, I'd say it makes sense that only players with issues complain, but on the other hand, you have no idea how many happy players have never encountered any problems in this casino, hence, you only see a portion of the full spectrum.

This is my point of view.

But, the way I see it, you should submit the complaint, I agree that if the casino had technical issues that left no other option for players with existing accounts than creating another account, this action should not be used against those players. Sounds unfair.

Yet we are still experiencing the same trouble here - no complaints mean no proof, and as a result, there is nothing to investigate.

Maybe you can finally help us with that. I see no other way.

Hello. I have a problem with BETMASTER. I. Have made 2 withdraws of 500 euros each from betmaster to my neteller account on 30/03/2024 and although there were accepted immediately from betmaster I have not yet seen the money In my neteller account. I talked with betmaster casino and they avoid answering me what is the problem, they only answer me in generally. Please help me, I worry about my money

Hi, once the casino has sent you the money, I'd be a bit patient and we'll see if it gets to you. We give casinos 14 days to deal with such a process, so I wouldn't worry right away. 

So try to wait a bit longer, as it's also the holiday season, and see if the money gets to you. 

If it doesn't, you have open complaint and our team will try to help you. 

If you have an update let us know. 

It's like that. This is an outright fraudulent casino. For some unknown reason, Guru pushes these garbage dumps to the top of the list and gives them an inappropriately inflated rating.

According to the so-called "multi-account" - I didn’t notice any interesting bonuses or other "freebies" in this casino. Why are users so eager to open as many accounts as possible in this casino? No one on Guru is embarrassed by the wave of similar accusations from the casino.

I am still dealing with my case regarding the funds stolen from me. The casino manipulates the license, the terms and conditions do not correspond to the license data, in fact they are legally void, but the Guru stupidly turns a blind eye to all these facts. They refused to reconsider the case, although there are many facts proving violations on the part of the casino. But the Guru accepts so-called "evidence" only from scammers.

In general, there is a problem with the rating of any casino on the site. At the top of the list for Russia are Ukrainian garbage dumps that steal funds. And respectable casinos that easily pay $100,000 are on page ten and have a "so-so" rating. How to understand this provocation?

Problem solved. Thanks everyone

I don't think we have any differences in what casino will have what rating. Each is rated according to a certain procedure. If you are still grasping at your closed complaint, you need to refresh your memory and therefore how it ended: "The casino team provided all necessary evidence regarding the player's case. It became clear that the player's gameplay was in violation of the casino's Terms and Conditions and the decision of the casino was in line with our Fair Gambling Codex. Given the findings, the player's complaint was rejected as 'Unjustified'."

If you disagree with the decision and think we have made a mistake, you still have recourse to authority. I understand that you are trying to get your wins but if you have broken the rules I don't know if you will walk away. And if all you're saying is that you've had an unjustified complaint with us and you are accusing us of such a things based on nothing, then that's pretty sad.

I am perfectly happy that this has been resolved. You got your money, which is the most important thing. How long did it take, if I may ask? 🙂 🤗

Can you please help me with a deposit I would love to be able to play and win

If you like to play at the Betmaster Casino, try to ask the live support to give you a hand with it. They should be able to guide you.

Hello. I won (without bonus, with normal deposit and bet on sports) the amount of 3200 euros and although I have made withdrawals, I haven't received my money and the withdrawals Dont proceed. The betmaster asked me for verification and I uploaded them clear photo of my identity card front and back and my driver's license card front and a selfie although I sent them what they wanted They didn't verify me and tell me to contact with their mail and that my account could not be verified. Please help me to get my money

Hello, as far as sports betting is concerned, we do not deal with this area, because we do not have experts and branch. 

However, I can see that the main problem is verification, which our team will certainly try to help with. When you said you sent them everything they needed, did they tell you the reason why your account might not be verified ? It would be best to know the specific reason and since you also have an open complaint we will see what can be done. 

I will wait for your answer.