Betmaster Casino - general discussion (page 11)

Hello,

I understand why you say this, but sadly you chose the wrong website, I'm afraid. Did you read this, please?

"After gathering all the necessary information, it came to light that your complaint was purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding. If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us."

As a result, I apologize, but the problem is elsewhere, and I regret that we were unable to assist you.

Please ask chatGPT about websites that look into sports betting issues. I believe its summary will be useful because we are not really up to date with those sites.

I did not take my right

The documents I sent to you prove that I have one account. You could have intervened to recover my account. But as I see, you did nothing and said that my problem is with sports betting, but my problem is closing my account and accusing me of having multiple accounts, and this is unfair.

Unfortunately, the resolver of your complaint couldn't assist you anymore with the issue due to the aforementioned reasons, and we here on the forum can't do much about it.

It is that we have no experience with sport-related issues whatsoever, even though yours later resulted in closing the account because of the violation the casino has accused you of multiple accounts.

You could have asked the casino for clarification and asked them to provide evidence proving that I have multiple accounts and publish it so that all people can see the truth only.

You understand that ignoring the fact that we can't help you will not change this reality, correct? We simply cannot engage in sports betting matters—that's the end of the matter. Please accept this and move on. Pointing your finger at us may make you feel better, but it makes no real sense. I am sorry.

Have you read my recommendation? Try that, please.

"Please ask chatGPT about websites that look into sports betting issues. I believe its summary will be useful because we are not really up to date with those sites."

It's a thieving bookmaker @betmaster should close down.

I see, did you warm bookmaking communities too? There are special sports betting forums out there and I think it would be wonderful to spread the word. We won't add more here, I'm afraid. 🙁

You need to update your website it is available to United Kingdom K it also as a UK gambling commission gambling licence just looked at the gambling commission website website

Hmm, I tried to log in from the UK and it wasn't possible, I was blocked. 

But I had our data team check it, so if that's the case they'll fix it. 

So have you played there yet when you say it's working? 

If so, how do you feel?

While I have been playing at this casino for over 4-5 years without having encountered any problems, it is as if something has changed in the management. I had 1300 euros in my account and 6 days ago they asked me for too many documents for identification, supposedly. Since my account has been fully identified for years now. They even asked for a selfie with a card that I had been using for 2 years!!! SELFIE! Of course, playing I have already lost half of the money since I have nothing else to play elsewhere. I was waiting to get this. Too bad because they will lose me as a customer. I am reporting unacceptable and unfair treatment!

Sometimes it is necessary to update the verification even if you have already been verified a few years ago, you know. It is necessary to cooperate with the casino in order to get your winnings.

How long ago did they ask for those documents, and have you done as they asked, please?

I have done everything they asked me to do from the first moment. I think the documents they asked for are much more than necessary! On Monday, February 2, I made a withdrawal. They canceled it on February 4 and asked me for a selfie with my ID and card together, and 4 cards that I have used photographed. So far so good. The next day in the evening they asked for a selfie with each card separately. However, my 2 cards are canceled and have not been used for 2 years. What is the reason? Luckily for me, I happened to have kept them even though they are useless to me! And on Saturday they asked me for all the transactions of the card that I use for the entire month of December. After all, it is personal data and I do not know if They have the right to ask for these, I sent them immediately from my ebanking. However, I am still waiting for a response!!!! Please tell me your opinion.

Our complaint team has to wait a few more days before we can intervene, so only then will we see what can be done.

It's good that you cooperate with them fully, and hopefully soon you will be able to get your winnings.