Betcoin.ag Casino - general discussion (page 3)

Hello, thank you for your response.

I am currently preparing a formal request to Betby to obtain my account statistics. Based on the consultations I have received, all data is stored on their side, and Coinbet acts merely as an operator that accepts deposits but fails to process withdrawals.

I have already submitted both a review and a formal complaint on your platform. However, my review was not accepted, pending the resolution of the complaint. What I find most frustrating is that I found this casino on your website, which led me to trust it implicitly and increase my deposit to 700 dollars—only to discover it was a scam.

I have conducted extensive research across various resources, and there is very little reliable information available about Coinbet. The recent reviews on Trustpilot are overwhelmingly negative, and many of them have been removed or banned because users are unable to provide the specific proof of gameplay that Trustpilot demands.

On various forums, there is nothing but negative feedback and warnings that Coinbet is a scam. Even on your own resource, the user reviews are extremely negative; yet, you continue to assign them a high rating and label them as 'highly reliable.'

I do not blame you directly—I realize I should have conducted my own thorough research before choosing this casino. Nevertheless, I sincerely hope that you will not reject my complaint on the grounds that you do not handle sports betting disputes, or because Coinbet has provided you with 'irrefutable' counter-evidence, as has unfortunately happened with the majority of such complaints.

Thank you.

Well, if your case involves sports betting, I’m afraid that’s exactly how it will go, and the complaint will be rejected. In my opinion, though, it might not be the case if we’re talking about account verification, and I think our team could help you with that. But we probably won’t be able to help with the winnings. But what’s important for you right now is verification and the account freeze; you can think about the money once this is resolved.

The safety index, or the casino’s rating, is based on several factors, and user reviews aren’t included in it. Complaints probably make up the biggest part of it, which is why the casino is ranked where it is.

Let’s wait and see how this plays out, and then we can discuss it further.

Hello, thank you for your response.

Regarding my money, I no longer expect to get it back; I am certain it is already gone.

I have attached statistics regarding their website traffic, which are publicly available and can be verified by anyone:

Real reach: Only 3,045 unique visitors over 3 months. That is an average of about 1,015 people per month.

Bounce Rate: 61.74%. This means that over 60% of people land on the site and immediately close it. This leaves only about 388 real users per month.

Time on site: The average session duration is 9 seconds. It is impossible to choose an event, analyze the odds, and place a bet in 9 seconds.

Conclusion: The number of real players here counts in the single digits (fewer than 10–15 people per month). An optimistic conversion rate would mean only a few people per month are making a deposit.

If you analyze the reviews on Trustpilot, the complaints on your site, and those on Bitcoin forums, and put them all together, it becomes clear that these are exactly the people who made a deposit and were scammed.

It took me only a couple of days to realize that Betcoin.ag is a small-time scam project. Anyone in this industry understands that there are hundreds, even thousands, of such sites.

I am surprised that I, along with two other people who were scammed by Betcoin, found information about this "scam-casino" on your website. Yet, you label it a "super-reliable" casino with a rating of 9.2, despite a traffic volume of about 90 people per day, an average time on site of 9 seconds, and reviews on your own platform regarding non-payments.

I won’t go into the economics of betting or how many active players a casino needs to at least break even, but your rating suggests it is a financially stable site that almost guarantees payouts.

I understand that I am to blame; I fell for a scam and lost money. It wasn't a large amount, but the most hurtful part is that I always trusted you.

I realize that you likely will not reconsider my complaint and will leave this scam open for your next fans.

Look, just focus on the complaint right now, not everything else. I’m a forum admin, so I don’t look at bounce rates and things like that. A review of this casino could have been written a few years ago, so what players see now might have been different a few months ago, and so on. 

The casino has the rating it does because it addresses its complaints, and if you looked at them, you’d see it has 0 unresolved ones. Also other thing are shaping the safety index pf cpurse. They’re also communicating with us based on what I’ve seen in the complaints, so just be patient and wait for further resolution. There’s no need to be so negative right away. A scam casino looks completely different from what you’re describing. Believe me, you wouldn’t want to run into one of those. Here, you still have a chance that at least something will be resolved. With a scam casino, they’d keep taking money from you so you could withdraw your balance, and you still wouldn’t be able to do it.

Hi, thanks for your reply.

I just wanted to clarify: if out of 39 complaints, you rejected 30 because you lack the expertise to handle complaints related to sports betting, is that complaint considered 'won' by the casino?

So, you only reviewed 8 complaints (20%), some of which resulted in mere deposit refunds where the user settled for whatever they could get...

And you write that there are no unresolved complaints? Is that really true?

Also, do you truly believe that the number of users doesn't affect a casino's financial status? Does only how they reply to complaints and communicate with you matter?

They continue to scam people by relying on the rating you gave them, and to every negative review, they write the same thing that you do—that they have a 100% success rate on CasinoGuru.

But there isn't a single 'won' case. You didn't review 80% of the complaints, and for the others, they either returned the full balance or just the deposit. I ended up making a deposit and losing my money based on this information. I just didn't double-check :)

Also, you wrote that a fraudulent casino looks different from what I described. Could you clarify how?

In any case, I am grateful for your response.

Hello, I believe I understand where you're heading with this. And to be honest, none of that really matters for your personal complaint.

I suggest we start with transparently visible facts and guides.

https://casino.guru/guide/complaint-resolution-instructions#process

https://casino.guru/guide/how-we-resolve-casino-complaints

No, SB-related complaints are not considered wins; we actually do not have the status "win" or "lose." As it's all written in the guide.

The nature of the free service offered is to investigate and, if possible, secure the most fair resolution. Therefore, we do not accept complaints related to SB. Considering those cases as relevant means starting with inaccurate data.

9 complaints thus far: your case is open and 8 have been resolved. None of the complaints negatively influence Safety Index, because the players were paid.

https://casino.guru/guide/our-casino-reviews

Scam casinos operate this way:

https://casino.guru/guide/scam-casinos-warning

Concrete examples of scammy groups are in this thread, which we promote through the forum banner in order to keep the player aware: https://casino.guru/forum/casinos/beware--scam-casinos-on-the-rise--be-on-the-lookout-for-similar-logos-

I believe I can address all the specifics you come with, since the rest is generalism without concrete facts to address for this moment.

I honestly admire your determination; it's just the conclusions that are a bit off, but I get it. Emotions hardly part with reason sometimes. Whenever you want to dive into another fact, just let me know.

Greetings, and thank you for your response.

I am not hinting at anything, nor am I linking these posts to my complaint. As I mentioned before, I understand that I will not get my deposit or my winnings back. Most likely, the money is simply gone.

I am just expressing my opinion and pointing out that I fell victim to scammers listed on your site. Even now, you state that there are 9 complaints filed. That is not true; there are 39 complaints, and you have only addressed 20% of them—most of which involve users who settled for just getting their deposits back. You do not state this clearly.

Regarding the traffic to the Betcoin site, as I wrote earlier, you can check and calculate it yourselves. It is highly likely that there was only one person playing there this past week, and that idiot was me 🙂. That is what triggers me the most, not the $700 deposit itself. You could simply compare their site traffic to other casinos you have already flagged as scams and do not recommend.

I have analyzed the reviews and their responses. Initially, on Trustpilot, they claim not to know the user, but if a connection is proven, they resort to aggressive, rude responses. They accused one victim of being a member of a criminal syndicate. In my case, they labeled me a 'known scammer in certain circles.' In every response, they hide behind your resource, claiming they have 'won' all complaints and hold the highest rating on your site.

If you classify a bookmaker with an average site visit duration of 9 seconds—a site that makes up absurd stories about syndicates and 'super-scammers'—as financially reliable, that is your right.

My goal, provided you do not delete my messages, is simply to warn others. As far as I can see, you are their only source of new victims.

This is just my opinion.

We strongly encourage users to read reviews, as well! Just not from obvious scammers like this, who are known widely throughout the industry for their abusive, cheating play. Betcoin has been around for 14 years, and has more satisfied players than anyone in our market. And we love winners! So long as they do so fairly, without cheating. It's too bad this user creates a new Trustpilot account for every bad review he leaves, or else it would be easy to see the pattern, but that's what professional crooks like him do!

This is their response on Trustpilot after I managed to prove my connection to their platform. The most interesting part is that I even completed the Trustpilot KYC verification process.

Has anyone else ever seen such responses from other bookmakers? :)

If I may add a quick note, I tried to collect insights from the players' communities and from professionals through both meta posts and LinkedIn posts in October 2025. Back then I spotted a significant increase of SB related forum posts and associated complaints. Sadly, as it turned out, no one has responded by any means with any usable tips.

Instagram

Linkedin

I get it may seem like we are not trying hard enough to get educated in sports betting so we can start accepting related complaints, yet it's more about capacities, website settings and also the way SB is or perhaps is not transparently regulated...

So, if you ever come across anything that could help fellow sport bettors, please start your own thread in the SB section of the forum. Help us with what we cannot do on our own. 🙏

Now I'm going to read the other posts carefully.

Well, I gave this enhanced text a few careful readings, and in my opinion, it is now obvious that this circle of statements wrapped as helping out the community reached a point where we're discussing assumptions rather than facts.

You are absolutely entitled to your opinion about Betcoin and nobody is trying to take that away from you. I hope that's clear enough.

However, website traffic, average session duration, Trustpilot disputes, or our role in acquiring players are not factors that determine the outcome of a complaint or affect casino ratings on Casino Guru.

What we can work with are verifiable facts related to your specific case. At the moment, the complaint is still open and the verification issue has not yet been fully addressed, right?

As for the Safety Index, its methodology is publicly available and explained in detail in our guides. You may disagree with the resulting score, but it is calculated using the same methodology for every casino we review.

Thus, for now, I suggest we focus on the complaint itself and wait for the casino's next response.

Hello, thank you for your response!

If you consider statistics from a resource like Similarweb and basic elementary school math to be mere assumptions rather than facts, then I see no point in continuing this discussion. I wouldn't be able to provide any more compelling arguments than that.

I simply shared my opinion and described the mistake I made.

Thanks again.

Hey, no need to apologize, really. I respect what you said and wish you far better casino or sportsbook experiences.

I’d like to sum things up. My complaint was rejected, and my review regarding the fraud at betcoin.ag was taken down. Their rating remains unchanged, still listed as a 'highly reliable' casino.

In the meantime, someone else has fallen victim to them—betcoin.ag blocked over $1,000 from another player who followed the same path I did. They filed a complaint and posted on the Bitcoin forum, but it seems it won't lead to anything, just like in my situation.

casino.guru, you are promoting a scam.

Hello, I will gladly reach out further to discuss concrete facts. I understand your opinion, but I guess this is your way to interpret things unrelated to your rejected content here on Casino Guru. What kind of exchange reduces this debate to mere opinions, once more, right? Therefore, I won't comment on that. Each player is welcome to complain and prove what happened in the request, which means we can accept such investigations. Just as you have a chance. Sports betting plays no role in CASINOS Safety Index, as I already explained transparently.

We are also not in a position to investigate complaints posted on different forums. I hope the answer is obvious and thus leads to nothing specific at this point.

Hello. Thank you for your reply.

I am very sorry that you constantly deflect my messages towards sports betting and that you lack experience in handling such complaints.

The main point of my posts is that you give a 'highly reliable' rating to a website that literally gets just a few visitors a day. In my previous post, I simply pointed out that another person has already fallen into this trap.

Regarding the analytics, if you actually cared about your users—like me, who trusted your service—you could, for example, go to Similarweb, take a screenshot of betcoin.ag's traffic analysis, upload it to an AI model like Gemini, and simply read its response.

Instead, they constantly boast about their high rating and a 100% resolved complaint rate on your platform. Yet you continue to support them... Are we just waiting for the next victim?

Hello, this is my final response and the closure of this subject, since the whole conversation has already reached the point where no facts, just opinions, serve as fuel for your repetitive answers. Any other posts with the same content will be deleted.

A few facts: your complaint was about sports betting; we do not investigate sports betting. Therefore, your case and any other sports betting-related cases could not be investigated and used as a base for adjusting Safety Index. Those are facts.

Sports betting "victims," to use your manipulative language, cannot be helped here.

Wishing you farewell.