Betcoin.ag Casino - general discussion

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I registered today 09-23-2024 under the user ninoska900 and entered 5.88 LTC, (400usd), after the money arrived in the game account, they disabled my account and I can't log in, when I try to log in I get a message that my account was deactivated losing all my deposited money, this casino is a scam, I do not recommend it. I sent many emails, I spoke to the chat and they don't answer when I tell them that I am ninoska900. They stop responding.

Well, it's a strange situation that after you deposited your account was immediately blocked without explanation. I would not have liked that and I would have been just as upset. Do you have any idea why this would happen? 

Anyway, I saw that your complaint is under review, so we'll wait until our team gets to you and try to help if we can. Be sure to let us know if you find out anything new as well.

why do these gays block my account for no reason and ask me to write to them by mail? but they don't answer it. how can I call their gay assistant to answer my questions and return my money

May I ask how long you wait for the answer now?

Could you describe the issue you experience there, perhaps?

This thieving casino also blocked my account after depositing money twice. The first time I lost 150usd, then I deposited 140usd more and won. I withdrew my balance and was blocked and all my money was confiscated.

They don't even let you withdraw what you deposit, they steal everything from you.

Be very careful with this thieving casino, I do not recommend it, they accuse you of using duplicate accounts but they do not respond to your emails, nor do they send you any proof and casinoguru defends them and deletes the bad ratings that you leave them.

Hello,

casinos usually confiscate winnings upon finding a rules breach. In such cases, it is also not possible to refund deposits. In your case, it seems like the multiple account problem.

You are, however, not quite right if you say we defend casinos; in reality, we defend fairness. Not every time is the player correct.

You very likely overlooked that your complaint can't be addressed due to sports betting. So no, we do not cover casinos; we just do not investigate sportsbook. I'm really sorry.

I bet on the casino. And they don't send proof of the multiple accounts, they just say it and nothing more.

How do I defend myself against that? I have never used any multiple accounts, I barely know that casino.

Hello,

I was just describing what my colleagues find out during the complaint 👈. As far as I can tell, the casino representative even sent my colleagues the proofs. Well, not much to do, I guess. I mean, did you see this part, please?

"The casino contacted us outside of the complaint thread and provided proof the player opened multiple accounts in the casino. The complaint was closed rejected since we believe the player deliberately broke the casino rules and we couldn't provide further assistance."

Did you perhaps connect to public Wi-Fi, or does anyone from your closest friends or family play in the same casino?

The problem is that NO ONE answers my emails saying, this other user "xxxx" belongs to you, that's what I've been requesting for more than 2 weeks, and they act unaware.

If I supposedly used several accounts as they say, why don't they say the name of those accounts, is it so hard to say it? Why do they hide that, in the end they only answer me,

WE STOLE YOUR MONEY BECAUSE YOU USED A MULTI-ACCOUNT. And I answer, tell me which are the multi-accounts because I have never had another account in this betting house

and nobody answers, meaning I have to stick with that answer without knowing which other accounts I supposedly used.

I have never played in that house, and I never connect to any wifi, my account lasted 3 days until they closed it, the strange thing is that I deposited 1 day on Saturday and everything was normal, then I deposited on a Tuesday and that's when I won, they go and block me

Thank goodness I didn't keep depositing more money, otherwise they would have kept stealing from me. The anger and helplessness that it gives, is that I was playing and depositing in a house that was never going to pay me anything, and they stole all my money, in total I deposited like 400usd

And I'm still waiting for the name of the other accounts, I hope I have them, because I'm starting a lawsuit against this betting house, because I'm sure I've never registered here before.

I'm sorry you have to experience this.

If I may be honest with you, I do not think the other account name will help you change things. Once the casino makes the decision, they usually do not feel the need to explain the details to players who, in their eyes, broke the rules. Sad but true. 🙁

Also, are you sure you want to finance a lawsuit for $498?

Kindly inform yourself of what it takes to start the process first and how long it takes to get somewhere. I would say you have never tried something like this, is that so?

Of course, I need to know the name of the other accounts, so I can create a video on YouTube with my son who has many followers and follow the full fun at this betting house.

And I will continue the lawsuit, even if I spend 1000 USD, I don't want other people to go through the same thing as me, and if it's up to me, they should close that casino full of thieves.

Now I don't understand why you delete my review that I posted on this site, do you cover up these illegal acts?

Also, I registered on that site because of the recommendation of this page and I see that they cover everything, they even censor the complaints that I leave, and my complaint is real and you know it and yet you censor it and delete my review all the time.

Please can you tell me why they promote this page and delete the reviews I leave?

Well,

That's one way to put it. So you're actually saying that despite the other accounts belonging to someone else, you wish to share their details publicly to achieve something. Aside from GDPR, this is specifically a good reason for not giving you the details. Would you give it a thought, please?

I believe you are fully convinced the casino is to blame. I'm sorry you did not pay attention to my questions or tips. Given the nature of your approach, I'm convinced the time will come later for you to recognize the meaning of my words.

In any case, since the complaint was closed as unjustified and proved you had more than one account, which is against the rules, it makes sense not to publish your review, which is only a way of accusing the casino of being a fraud and stealing money. According to the complaint, you broke the rules and voiding your winnings was an expected response to that. I already told the casino it has no reason to refund players anything under such circumstances.

To put it very simply, based on the complaint: you made the mistake, not the casino.

Kindly think about the situation; do not act hastily.

I have not made any mistakes, I have already said a thousand times that I DO NOT HAVE ANOTHER ACCOUNT NOR HAVE I EVER REGISTERED WITH OTHER ACCOUNTS IN SAID CASINO, do you understand that?

And if according to you, it was as they say, why don't they send me the names of the other accounts that I used? Why don't they do it?

clearly because they are making all this up.

and you protect this scam, in addition to confiscating my earnings, you also steal the money I deposited which was about 400USD, you steal both my earnings and the money I entered.

Clearly casinoguru is no longer trustworthy, they deleted the review that I entered against betcoin.ag in order to protect their good ratings and thus many more users like me will fall for this scam.

I hope you and they make a lot of money from these scams.

The exact same thing happened to me as to you, they stole all my money from this betting house, I see that I am not the only one affected.

But casinoguru endorses these thefts and continues to recommend betcoin.ag as a trustworthy site.

They surely receive money from them. I have no doubt about that.

I can understand that. I also understand the complaint proved othervise. I'm sorry. I was trying to help you get over this.

Stay well.

Dear user, if you can't accept your complaint was as unjustified, I have some sort of understanding for that, but such accusations won't be tolerated.

I'm sorry we could not help you, but your anger is unjust. Honestly, it is nothing more than stupid revenge; can't you see that? Casinos really don't have to "steal" a few bucks from players. if a casino wishes to secure unfair profit, the mechanism is completely different. Kindly give it a thought first.

I wish I could give this site zero stars. It's a pure scam.

I made my first deposit of $100 on March 17, 2025, played, and won $300. However, when I tried to withdraw, my request was rejected. A few hours later, I checked my account, and my balance was suddenly $0. I logged out and tried to log back in, but received a "server error" message.

When I reached out to customer support, they told me to email for login issues. I have yet to receive a response.

Today, I tried logging in again, and now it says "This account is disabled." I contacted customer support over 6 hours ago, but still no reply.

Regarding the bet I placed, I was on the Padova vs US Pergolettese match, betting on over 2.5 goals in the last minutes when the score was 1-1. Padova, fighting for automatic promotion, couldn’t afford to drop any points, especially with title contenders Vicenza winning. I expected them to go all-out attack for that 2nd goal. They ended up winning 2-1 away from home, and with Pergolettese down to 10 men, it felt like a solid bet.

After emailing them about my account being locked, I got a reply that made absolutely no sense and was incredibly unprofessional. Here's the response:

Betcoin Support:

Please list all sites that you placed this bet on. Not being honest would look very bad for you.

Wed 3/19/2025 10:30 PM

You:

Hello, what do you mean by this question?

Wed 3/19/2025 10:33 PM

Betcoin Support:

You bet this market on many sites. Go ahead and list them all here.

Wed 3/19/2025 10:46 PM

You

Betcoin

Wed 3/19/2025 10:48 PM

Betcoin Support:

We will reply within 60 days with the result of your investigation for match-fixing and fraud. If we determine you were lying, it will be obvious that you were doing so to cover up your abusive play and all funds will be withheld. There is no need for you to contact us again during this 60-day period, unless you decide to be honest with us.

If you want to experience the same frustration and disappointment, go ahead and deposit money into this scam site. But do yourself a favor and stay away!

Date of experience: March 19, 2025

This doesn't sound well at all to me.

Why would they accuse you of something like this?

Unfortunately, our complaint team doesn't solve issues related to sports betting, as we don't have any departments dealing with it, but perhaps one of these sides could help:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Maybe even try to contact the Curaçao (GCB) itself.

Update us regarding this situation whenever there is something new, for sure.

I deposited 400 USDT few days ago and now my account is disabled. Their support never replies to my messages. What a fraud, whoever is reading this just don't repeat my mistake and stay away.