Betcoin.ag Casino - general discussion (page 2)

Hey there. Very troublesome experience indeed.

Do you have at least some idea of why your account was closed like that? Email, message you can see when trying to access your account again, just anything?

I can't imagine a casino would risk bad user feedback for 400 USDT, perhaps we can help somehow.

This casino is dedicated to stealing. My money was stolen from me, and Casinoguru and its team are deleting my negative comments about this casino.

Here they recommend this casino and make it have a high and safe level, and we read that and trust and register and play, our money is stolen.

Be careful, Casinoguru is also complicit in these thefts by recommending this casino and deleting the negative comments we left about them.

Hello, I have no idea. I only get this message when trying to login "Your account has been disabled". I tried contacting their support, but no replies whatsoever. It seems they are desperate enough to steal people's money and 400 USDT is worth it for them.

https://es.casino.guru/betcoin-ag-casino-resena

VERY HIGH SECURITY LEVEL

Despite the fact that many of us have been scammed, this website maintains a high level of security for this casino, and when I leave them a negative rating, Casinoguru deletes it.

Don't trust CasinoGuru. They're also part of a scam team. This website is a scam, just like Betcoin.ag.



I did contact their support and the issue was resolved. I was able to withdraw my money

Hello.

Let me say that I understand you. You expected us to get the winnings from the casino, but instead your complaint has been closed as unjustified. It is a sad end, however, my colleagues would not decide against your claim without having concrete proofs from casino. Again, I understand the easiest explanation is always that we are in league with casinos. However, the truth is somewhere else.

I guess you are familiar with the reason:

"As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you."

Since we also do not approve user reviews focused on sports betting, it is not necessary to look for any conspiracies. 🙏

Tomas suggested a list of sites dealing with sports betting. Are you interested in details, please? Jut let me know, I have my own list.

I'm sorry it ended like this.

Let me remind you that this score is not about the bookie — just and only about the casino. When it comes to your complaint, are you aware of breaching the multi-account rule, perhaps? I would be really careful with the word scam. This is why your complaint was closed as unfair, not just for the reason "other" we use for sports betting-related complaints we are unable to solve.

Under such circumstances, the trust works both ways, I'd say.

🙌 That's the first positive news I saw today!

thank you for the update. Would you mind saying a bit more about the temporary issue? What was it about?

In any case, glad to hear you made it! Looks like the withdrawal itself was not very much delayed. 🙂

And why did they never indicate which were the multiple accounts?

I never used multiple accounts. That's a lie they invented to steal my funds. What you do with that casino is scam. You steal the money you deposit and win. They also steal both funds.

Other casinos at least give you back the money you deposited, here they steal all your money.

I'm still waiting for you to tell me what other name I was registered with at that casino. They never told me and they never will because it's false and it's part of the scam they're creating.

I'm sorry you feel this way. It is not that we do not want to share the details with you, but we are forbidden to do so. I perfectly understand it is hard to accept.

In my experience, casinos only return deposits if the mistakes have been made on both sides or if they want to be generous and close the player's account very quickly to restrict the player from the casino without his or her bad feelings, but still immediately.

Just out of curiosity, do casinos often close your accounts? Perhaps there is someone close playing in the same casinos, sharing public networks, or using the same bonuses.

I'm trying to help you avoid the same problem again, but I guess it is hard to see that.

No, no one in my family plays casinos or has a registered account. This website is strange. I don't think many people know about it, which is why everything that's happened seems strange to me.

And I insist that I never committed any fault nor did I have multiple accounts. I do not work this way. If I wanted to play those same games at that casino, I would have registered on sites that have the same games like https://playzilla3.com/es https://excitewin.com and a lot of casinos that have the same games.

You know very well that there are more than 50 casino providers that have the same games, so if I had wanted to play with multiple accounts, I wouldn't have done it and I would have registered on another website with the same games and that's it.

I know these casinos very well. They share the same providers and I know how they work. I would never have made the mistake of creating multiple accounts. I would have detected the system because I always use the same username and email address at every casino I register with. Therefore, I rule out creating multiple accounts.

And my IP is impossible. I play from my mobile phone with a 5G mobile network. I never share Wi-Fi.

@marialivargas2024 Why do you keep talking about casino games? You didn't play a single casino game on either account. They cannot show you the evidence we provided, because that will teach you how to cheat better. But it was apparent.

@Radka Are we able to do anything to prevent this player from spamming our page daily? We love transparency, but this issue has been fully covered at this point.

And what is the other account according to you?

Can you indicate which other supposed account I have in that fraudulent casino?

And the first day when I lost $150, why didn't you block me? I used multiple accounts, according to you?

You waited until the third day after I won to block me and steal all my money, you are a real thief.

Other casinos are more honest and when they don't want you there, they block you and return the money you deposited. In this case, you steal everything, all the money.

And not only here I have you scrutinized, in all places, so that betcoin.ag does not continue stealing, I have even created YouTube tutorials indicating reliable pages, and pages that STEAL like betcoin.

Hello,

Let me help a bit here: this is a public forum - a place where people discuss things. It is not always pleasant, but that's the point of the forum: to resolve situations through dialogue. Unless forum policies are breached, we have reason to intervene.

Feel free to explain specifics to the user; refer to the complaint and its outcome.

I already explained that we as Casino Guru can't share the evidence, which in my opinion is the primary subject of this conversation, at least from the player's perspective.

If I may have a word of advice, kind communication shows others your qualities; the opposite form of addressing players shows the opposite - if you catch my drift.

Saying "because that will teach you how to cheat better" was not the best approach, in my opinion.

Also, please use the "reply button" to respond to concrete users, please. I almost missed your "@"

Hello,

I understand your points - sadly, as you can see, this does not properly explain what has been found through the complaint process. I have no reason not to believe you and I respect that you are very convinced you did nothing wrong. Yet, this is not going to change the complaint outcome. I'm sorry.

You said you are very familiar with casinos, so I expect you know that casinos do not usually trigger account checks upon deposits, because adhering to the rules and depositing is solely a player's choice. Instead, it is in most cases the withdrawal request. Just helping you understand one of your points.

I wish we could help you more, but it seems we can not.

I also trusted the high rating of this casino, and I honestly don't understand how they maintain it, given the sheer volume of complaints about fraud from other users. I lost $1,200 on betcoin.ag, in a scenario identical to what has been described in this thread. As long as I was depositing and losing, they had no issues with me. But the moment I won a few bets and requested a withdrawal of $800, they suddenly demanded verification. I passed the verification process immediately, and my account was blocked without any explanation. Is this not a textbook definition of a scam?

This is already the second time they have filed a strike against my review. They block my account, and then tell Trustpilot that 'no such user exists' in their database. I know that in this situation, Trustpilot will demand proof of interaction with the platform, such as deposit receipts or betting history. But how can I provide that when my account is locked?

I have been thinking: I still have the Betby API key/secret key saved in my browser data. If I contact Betby directly, describe the scam situation, and provide them with this key, could they potentially provide me with the history of my deposits and bets? After all, the sports betting data is processed through Betby—Betcoin just acts as the deposit-taker that steals the funds. Does anyone have experience with this, or will they refuse to provide such information?

Also, I would like to hear from the other users here who mentioned that this site is a scam—how did your situations end? Did you manage to get any resolution?

Hey, that's a bummer if you went through verification and they blocked your account right after. I don't know if you'll be able to access the information you're talking about, since I don't have any experience with what you're describing, but it doesn't hurt to try.

As for your winnings, we probably won’t be able to help with that, but at least with the verification and account block, we might be able to do something about it. Try filing a complaint and describing what happened. We can’t help with cases involving sports betting because we don’t deal with that area and don’t have experts for it.

But as I said, maybe we could do something about the account and the block.