BetAlice Casino - general discussion (page 3)

I have been waiting for almost a week for the amount of PLN 900, and I will probably file a complaint, why do I have to wait 14 days if it is my money?

I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money. 

However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.

BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.

I've been waiting for a week now, if I don't get paid today I'll file a complaint

I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?

Today I filed a complaint against this casino.

Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.

I would like to ask you to close my complaint, the money arrived today. Thank you.

Hey, I saw the complaint is in state- review.

I will let our team know about the situation.

Glad you got your money. 🙂

That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.

If that doesn't happen, then the complaint will continue and we will contact the casino.

If there are any updates, let me know.🙂

I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.

No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.

Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.

https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5

Regards

R0UNDER

I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.

The casino hasn't said anything else yet. Have you found out anything new?

Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?

The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice. 

But what do I know? 🤷‍♂️

We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.

I've been waiting for a €500 payout since February 16th. I keep getting the same standard response from support: it's due to additional security checks by the finance department or too high a volume of requests. I don't know what else to do; Monday will mark 14 days.

Please let us know how the withdrawal is now. Still pending?

Our complaint team will soon review your complaint and inform you about any next steps if the withdrawal wasn't paid yet.

The status remains unchanged; I have opened a complaint.

I won €400 from the casino in early February, but today, March 22, 2026, I still haven't received my money. I have submitted all the requested documents, but the casino is no longer responding to my emails. In the customer service chat, I always get the same copy-paste response: "the matter is being processed by the team".

When I read the casino reviews, I noticed that many others seem to have the exact same problem.

If anyone has any tips on how to proceed with this, they are welcome.

Hello, to be honest, I think you’ve been waiting long enough. From what you’re saying, it sounds like you went through verification recently, but it wasn’t completed? That would be very important to find out.

Even so, it’s good that you opened a complaint. I hope our team will be able to help you in some way. 

I'm affected too. I've been waiting for €800 since April 24th. Yesterday in the chat, Karem promised me the 'final phase' – today, of course, with the deadline approaching, nothing again.

The website betalice3.com doesn't even have a visible license seal. That strongly suggests a pattern. I've filed a complaint with Guru and I'm going to pursue it. Canceling isn't an option for me. Who else is currently waiting that long?