BetAlice Casino - general discussion (page 3)

I have been waiting for almost a week for the amount of PLN 900, and I will probably file a complaint, why do I have to wait 14 days if it is my money?

I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money. 

However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.

BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.

I've been waiting for a week now, if I don't get paid today I'll file a complaint

I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?

Today I filed a complaint against this casino.

Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.

I would like to ask you to close my complaint, the money arrived today. Thank you.