BetAlice Casino - general discussion (page 4)

Hello, maybe it would be good to mention that the casino surely does not possess a license from GGL, so you may check that out beforehand next time. In any case, you have come to the right place and without considering the license and its quality, our complaint mediators always strive to seek a solution through mediation with the casino. Hence, you are in the right place.

Thank you for the information. I am aware that the GGL license is missing, which is why I am all the more grateful for your assistance. I will inform the casino this afternoon about the expiration of my deadline.

Okay, good. You know that. And thanks for your efforts regarding the license. From my experience, AOFA is not a very strong regulator, but that's where our mediators step in to help. 😀

Hopefully, it won't take long to positively resolve the situation directly with the casino.

Thank you so much for your help! I really appreciate your team mediating here.

This is my very first withdrawal, even though I previously deposited a significant amount. My account is fully verified and all documents have been accepted. Yesterday, I was promised the 'final phase' in the chat (by employee Karem), but nothing has happened. It's my first withdrawal, and I will now wait until 5:00 PM before informing the casino one last time that the case will be escalated through your platform.

Hmm, those first withdrawals can be difficult, and it is understandable to want someone around for support. The final phase sounds great, so let's see what that means in practice.

One way or another, I do not say we do miracles here, but sometimes even little push can spare someone a few days of struggles; that counts! 🙂

Do I have a good chance of getting the money paid out?

I could only guess, and that is a bad option, if I may say so. It depends on the casino's standpoint. Generally speaking, though, if there are no problematic rules involved, no breaches and no signs of potential suspicions, it should be resolved.

It could happen, but on the other hand, not every delay is the same, just as I previously tried to mention. In some cases it is just a process delay, while other players may struggle with certain account-related unclear issues. I would personally only consider plain and procedural delays as references for your current situation. I believe you not need to stress yourself further.

Unfortunately, no change so far.

Thank you very much for your support. Since no payment has been received yet, I would like to add this important document.

As you can see in the attached screenshot, I was explicitly assured yesterday in the chat by the employee 'Karem' that the payout was already in the 'final phase'. Since no payment has been made, I unfortunately have to assume this is a stalling tactic.

Since this is my first withdrawal, my account has been fully verified, and there are no rule violations, I request that you now handle the communication with the casino. I will not cancel the withdrawal and will keep you informed of any further developments.

Update: I just received another response from the casino. After promising me the 'final phase' yesterday, they are now suddenly talking about an 'unexpected delay' and claiming that 'several departments' need to be involved.

Since my account is fully verified and there are no violations, this is clear evidence of stalling tactics. I have already informed the casino that I will not cancel the withdrawal and insist on your intervention.

Hello Radka,

I have a very positive update!

My banking app recently showed a "refund pending" balance of €797.04. The casino has obviously initiated the payment after I escalated the issue here. According to my bank (bunq), the final transaction may take a few more days, but the money is definitely visible in their system.

I'm sure that filing the complaint and your support here provided the crucial impetus. As soon as the money is securely credited to my account, I will officially mark the case as resolved with Karla.

Thank you so much to you and the team for your help – that makes me feel much better!

Hello Radka,

I have great news! The money finally arrived in my account this morning (Sunday). Everything is now correctly processed.

Thank you so much for your support and guidance throughout my case here in the forum. It's a great feeling that the matter has now been resolved positively!

Hooo! That's what we want to hear! Thank you very much for posting all the updates. I'm so glad it turned out this way. I wonder whether the complaint did the trick 😀. In any case, I hope that this was your last casino delay. And if not... well, we will be here. 🙂