BetAlice Casino - Player’s withdrawal has been delayed.

I won €400 from the casino in early February, but today, March 22, 2026, I still haven't received my money. I have submitted all the requested documents, but the casino is no longer responding to my emails. In the customer service chat, I always get the same copy-paste response: "the matter is being processed by the team".

When I read the casino reviews, I noticed that many others seem to have the exact same problem.

If anyone has any tips on how to proceed with this, they are welcome.

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Dear jese,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm which verification documents you have already passed?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra