Hello
I appreciate your support and response
a.The casino only tells me "While we understand your desire for information, we would like to inform you that we cannot provide a specific time frame for the completion of an investigation."
b. Yes, I met all the bonus requirements. I complied with all its terms and conditions. Then the money I won... I earned it by betting on sports betting and online roulette.
Finally, I wrote an email to Curacao Gaming and they responded to me with the following:
"Dear Sir/Madam,
We are in receipt of your email.
Please fill out the attached form. Also please include all emails, chats or any correspondence that supports your issue. We also need a certified copy of your government issued ID/address verification.
We also require a copy of the source of funds to place wager as per the AML policies.
Once we receive the information we will contact our Licensee.
Regards,
Gaming-Curacao.com
Thank you again for your response and help.
Hola
Agradezco tu soporte y respuesta
a.El casino sólo me dice " Si bien entendemos su afán por obtener información, nos gustaria informarle que no podemos proporcionar un plazo especificio para la finalización de una investigación"
b. Si, cumpli con todos los requisitos del bono. Cump´li con todos sus terminos y condiciones. Luego el dinero que gané... lo gané apostando en apuestas deportivas y en la ruleta online.
Por último, escribi un Correo a Curacao Gaming y me respondieron lo siguiente:
"Dear Sir/Madam,
We are in receipt of your email.
Please fill out the attached form. Also please include all emails, chats or any correspondence that supports your issue. We also need a certified copy of your government issued ID/address verification.
We also require a copy of the source of funds to place wager as per the AML policies.
Once we receive the information we will contact our Licensee.
Regards,
Gaming-Curacao.com
Agradezco nuevamente su respuesta y ayuda
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