Bet O Bet Casino - general discussion (page 2)

Scam casino, they checked my account, I requested the withdrawal of funds, they blocked me, they kept my money that I deposited and my profit!

Your account was verified? Were you playing with a bonus or real money only? Have you tried to contact support to know why the account was blocked?

You can file a complaint here: https://casino.guru/complaints/all

Hi, the player SunsetGaze basically asked everything necessary. 

I think that if you believe that you have done nothing wrong, it would be wise to file a complaint on the above mentioned link. 

However, the casino also stated why it blocked the account ? 

I will register the complaint, thank you very much friend.

Thank you very much for your help, I will register the complaint

Feel free to update us on the progress. Good luck to you!

Hello everyone, I have been trying to withdraw all of my money for more than 3 months.

I deposited 100 dollars, met the requirements of their rollover... then with the real money I continued betting and playing roulette. My balance went up to $1922...when I tried to withdraw the money they only paid me $627...their response was "Please note that we managed to pay you the amount of your deposit, it was a risk department decision"

With the remaining balance ($1295) I continued betting on roulette and other online casino games and my balance rose to $1522

They don't want to pay me $1522, that is... my withdrawal request has not been processed yet... And when I send emails they only know how to answer this: "Please note that your account is under investigation by the Risk department. .. "

My account is fully verified and they have no argument for not wanting to pay me my fair winnings (for sports betting and online casino)

From now on, I mentioned that they limited me in sports betting (I couldn't bet more than 2 dollars). But they did and still let me use the casino.

Hi, I'll start by saying that this was not the best choice of casino, as its safety index is quite low.

However, according to what I've heard, you are verified and your account is currently under investigation. Did the casino at least tell you approximately when it should end and let you know ? Apparently they are checking gamplay or something like that so you will have to be patient. 

Anyway, did you play with any bonus at the beginning when you said you had to meet the conditions ? 

However, since it's been 3 months I wouldn't think too much and open a complaint here on this link and our team would try to help you somehow. 

Do you think you'll go for it ?

Hello

I appreciate your support and response

a.The casino only tells me "While we understand your desire for information, we would like to inform you that we cannot provide a specific time frame for the completion of an investigation."

b. Yes, I met all the bonus requirements. I complied with all its terms and conditions. Then the money I won... I earned it by betting on sports betting and online roulette.

Finally, I wrote an email to Curacao Gaming and they responded to me with the following:

"Dear Sir/Madam,

We are in receipt of your email.

Please fill out the attached form. Also please include all emails, chats or any correspondence that supports your issue. We also need a certified copy of your government issued ID/address verification.

We also require a copy of the source of funds to place wager as per the AML policies.

Once we receive the information we will contact our Licensee.

Regards,

Gaming-Curacao.com

Thank you again for your response and help.