Bet-nox Casino - general discussion (page 3)

Good morning, Mrs. Radka

Have you managed to establish any contact with the casino? It has been 15 days since the complaint was opened

Mornin' to you too! 🙂

I think you got it wrong.

I do not establish contact with casinos. You know I take care of the forum, I do not, on the other hand, handle player's complaints. You will always get the best update in your account - complaints, or via emails.

I can't see any response from the casino representative, though 🙁

https://casino.guru/bet-nox-casino-player-s-winnings-have-been-confiscated

I understand and thank you very much for your help 😀

I am sure that the casino will not contact me again in this matter, they are perfectly aware that they cheated and robbed me, I have never broken any regulations.

The only satisfaction is that the casino's rating will drop and I hope that no one will deposit any money there again because they are terrible scammers.

I sympathize with you and it is a pity that the casino did not respond to your reopened complaint. But it will probably stay that way and the case will not be resolved, although I would like to be wrong. 

All I can say is that I hope a similar situation will not happen again. Your case will also be an experience for other players. I wish you the best of luck. 🙂

Thank you very much 😃

For other players who visit the forum, I do not recommend depositing funds to the Betnox casino, it is better to look for other, more reliable casinos.

Thank you Casinoguru for your help in this matter and for your time :)

Thank you for the positive feedback. I wish you wouldn't need to submit any complaints at all, unfortunately that's not how it works in the current world. Anyways, next time, try to find a casino with a higher safety index on our website. The chances of facing issues will be lower.

Good morning... I would like to ask about the rating of BetNox casino

After they defrauded me for such a large amount, they did not want to give reasons for their decision, they did not even respond in any way, their rating only dropped from 4.4 to 4.2

Don't you think that when a casino cheats people of large amounts, the drops in ratings shouldn't be more drastic?

Hi, I think in this case everything is as it should be. Our team closely monitors all the things that affect the safety index and evaluates everything just like in any casino. I think the safety index of 4.2 is quite low and if the casino continues to fail to address other complaints, it will fall down.

However, I am curious how the situation around the safety index of this casino will continue to develop. 

I understand you, but before my complaint the casino had a rating of 4.4

Don't you think that a drop of just 0.2 points from 4.4 to 4.2 does not motivate the casino to negotiate?

The amount for which I was defrauded is very high, so from the casino's point of view, they simply prefer not to say anything at all and lose the 0.2 points for evaluation, and not negotiate and then they would have to admit their mistake.

I understand your point of view, but I think that if the casino was able not to solve it now, it will be possible to do it again. From what I have seen, the other complaints that were unresolved had a similar number of black points and the casino itself with such a saftey index is not good. 

As far as negotiation is concerned, I don't think it would matter if the casino had a safety index of 2 or 4, if it doesn't want to answer, it won't. However, if there are more cases like this, the safety index will be lower. I think that the team in charge knows very well what they are doing and why the index has been lowered by such a value.