BDM Bet Casino - general discussion (page 11)

When I write about the complaint team, I actually mean our complaint team here. We handle your complaint as well.

Dear Romi, don't let Bdmbet fool you.

They ask for absurd documents that have nothing to do with a betting site

based on a questionnaire they asked me to fill out and which I stupidly filled out, they are asking for a notarial document certifying the sale to my sister of half of the house inherited from my parents

TELL ME WHAT THIS HAS TO DO WITH A BETTING SITE??????? THIS IS A BREACH OF PRIVACY THEY MUST COMPLY WITH THE PROCEDURE AS ALL BETTING SITES DO IN VERIFYING IDENTITY AND CREDIT CARDS USED FOR DEPOSITS ALL DOCUMENTS ALREADY SENT AND APPROVED SO MUCH THAT THEY HAD GIVEN ME ACCESS TO WITHDRAWALS THEN WHEN THEY SAW THAT I WAS REALLY ASKING TO WITHDRAW THEY STARTED WITH ABSURD REQUESTS AND EVEN ASKED ME FOR IDENTITY DOCUMENTS AGAIN AND ONCE SENT THEY DO NOT APPROVE THEM!!!!!!

IF THIS IS NOT A SCAM TELL ME WHAT IS?????????

THIS STORY HAS BEEN GOING ON FOR ABOUT TWO MONTHS THEY EVEN SUSPENDED MY GAMING ACCOUNT WITHOUT ANY VALID REASON OTHER THAN THEY FEAR THAT I WILL INCREASE MY WINNINGS SO FAR I HAVE WON ABOUT 14,600 EUROS!

THESE SCAMMERS DON'T WANT TO PAY AND THEREFORE THIS SITE MUST BE BANNED AND MADE UNREACHABLE TO PREVENT OTHER UNWARNING PLAYERS FROM FALLING INTO THEIR TRAP!

Hello, I just noticed that your complaint update could use some more attention. So just in case it might help, you were asked the following:

"Could you kindly resend your emails?"

I suggest you resend those emails to Katarina as instructed. If you did, however, please do not pay attention to that.

Thank you.

Are you referring to me or the other player?

Hello.

I am addressing the other player. If you check the replay indicator, you would see the recipient name right next to it. Since we are on public forum, using the reply or quote button makes it less difficult to follow the conversation flow. 🙂

Casino name: BDM Bet

Complaint subject: Casino refuses to pay my €[ 1000 € ] winnings

Date of incident: [ August 1st ]

Complaint body:

Hello,

I am submitting this complaint regarding unpaid winnings from my verified account at BDM Bet Casino.

Username / Account ID: [ 80GloryMullet ]

Date of Win: [ August 1st (02:11) ]

Game / Event: [ AviatriX ]

Amount Won: [ 1000 € ]

My account has passed full KYC verification. I have not violated any terms and conditions so they have no reason not to pay out my winnings.

Since then, I have contacted customer support multiple times, but I keep receiving delays or no concrete response at all.

This situation is unacceptable for a licensed gambling operator. I kindly request AskGamblers to assist me in getting my winnings paid in full.

I am attaching:

Screenshot of the winning result

Screenshot of my verified account status (KYC completed)

Screenshots of my communication with support

Thank you for your assistance.

Best regards,

[ Ilias Muradov ]

[ [email protected] ]

[ Germany ]

They do not pay my winnings to my balance.

What are you doing about my complaint?

Hello, I see that you have filed a complaint on several websites. But also with us, if I'm not mistaken. 

So, the casino hasn't paid you your money yet, you're verified. Did you play with a bonus or not? What did the casino tell you about why you don't have your money yet? 

We give casinos 14 days to pay out players, so I would try to be patient and see if anything changes. 

Could you let me know if you have any news?

What do you mean by that? I don't quite understand.🤔

The complaint against Bdmbet that does not pay me the sums won

see previous posts

Well, I saw both the post and the complaint, and I still don't understand your question.

What should we do about your complaint? 

As usual, Katarina is gathering all the necessary information so that we can contact the casino soon.

What more would you like?

I would like you to convince the Bdmbet Casino that THEY CANNOT SCAM PEOPLE LIKE THIS AND THAT THEY MUST PAY THEIR WINNINGS!!!!!!!!!

We are trying to do that, and Katarina is once again gathering everything we need to contact the casino. You have to hang in there and be patient.

We are trying to help you to get your money.

Also, you have to know, we have no power to force casinos to pay someone. That is general information. We are mediator who is doing everything in power to assist you.

Thank you! It's time for HONESTY to triumph!

Believe me, I sent all the documents they asked for verification (apart from an absurd document that has nothing to do with a sports betting site) both of the identity and credit cards as well as the proof of funds (which I don't see why they ask for) but there is nothing to be done!

They always come back and refuse identity documents already approved in the past and reject all emails just to NOT PAY! IT'S AN ENDLESS SHAME THAT CAN ONLY BE CALLED A SCAM!!!!!!!

Some screenshots that prove it

Other screenshots

They haven't even responded to my lawyer. I'm attaching the letter so you can better understand the scam they're perpetrating against me. By doing so, they're casting a shadow over all casinos. That's why I'm asking you to intervene. Gaming must be based primarily on a relationship of trust between player and casino.

Hello, did you notice that you are required to respond to the complaint? Kindly access it here 👈👈 and contribute as well. It is nice to have such detailed info on the forum, but the complaint is the actual place for a thorough investigation, and Ktarina has been waiting almost a week for your update. I suggest you hurry.

"tarricons2 has 0d : 8h : 34m : 44s to reply"

Thank you.

I wrote to Katarina