BDM Bet Casino - general discussion (page 13)

Is this just one example of a bounced email? I have dozens of them…….

Here is an example of a rejected email

Dear player, try to calm down. I'm unable to give you the answers to questions you have posted here since my last reply.

I understand you are stressed out, but try to take a break instead. This activity must be extremely frustrating for you. I can't help you much in this situation, but Matěj can assist you. It just takes some time.

Since it's Friday today, how about you focus on leisure time activities? Try to give your brain and nerves a little break.

The rest will be handled through the complaint. Don't worry.

I would like to share my experience with BDMBet.

I requested a withdrawal of 1500 CAD on 25 August 2025 at 12:03 PM. The request was accepted and is currently stuck in "execution of controls".

Before this, my account was fully verified with all documents (passport, proof of address, proof of deposit, phone, and email). Support even confirmed in writing that my withdrawal would be processed within 24 hours. Later, they contradicted this by saying my account was "under investigation", but without providing any explanation or timeframe.

I have also provided details of my crypto wallet, including my TRX address (the same used for my deposit), my name, and my email. Despite this, my withdrawal is still pending.

This situation is very frustrating and I kindly ask CasinoGuru to look into my case and help me receive my rightful winnings.

Much worse happened to me. I won more than 14,000 euros and, with various absurd excuses, after verifying my account, they started requesting documents that had already been sent and approved just to avoid paying a single euro!

I am turning to Matej help us to withdraw our legitimate winnings just as they cashed out our money without a word now they have to pay

Sports betting sites and casinos are based on a relationship of trust between player and banker. Losers pay!

Hello, sure thing. If the problem has nothing to do with the sports betting branch and associated bets, which we do not consider a casino situation, my colleagues will gladly take a look. Just describe it as best you can and they will review it.

Please submit your complaint against the casino here: https://casino.guru/complaints/create

Hope the complaint will help you!