BC.Game Casino - general discussion (page 21)

Kyc failed I can't make withdrawals

Hello, that's inconvenient. Why did it happen? I also saw a complaint, so I concluded that it is more likely related to BC.Game. For now, kindly wait for the complaint to get approved.

You are, of course, welcome to describe the whole matter, please. We can surely talk details even here on the forum.

What reply are you talking about giving You are not even responding to my complaint You are doing injustice to people

If you replied to Radka's last post, you can see that it is not addressed to you.

What's more, we are waiting for the casino's response to the complaint, so it's logical that we probably won't reply to them you since it's their turn.

Excuse me but I am talking about the casino. Bc game casino He is not responding I am talking about bc-game casinos. They are not good casinos because they are not responding.

In that case it is good to use the "reply" button if you'd like to write a message directly to the casino representative here. If they are active in this thread, hopefully they will reply to you.

Also, I can see that they went silent now in regards to your complaint. Let's see if your complaint resolver will be lucky in contacting them outside the thread so your case can be addressed.

Well thank you for responding. We told the casino many times about everything but unfortunately they have no assurance.Casino Guru becomes everyone's voice to get justice.

We always do everything we can, of course. Unfortunately, sometimes, though, even our hands are tied, you know.

Let's hope for the best, of course.

This is typical for this casino, they have given up their Curacao licence for an even worse offshore place, stay away, I cannot believe they have a 7 score here, check the horror stories on Trustpilot.

Hey! Happy to be here. 

I’ve been playing mostly on BC.Game — smooth experience and solid variety of games. Also tried HellSpin for a bit — decent, nothing special.

Lately testing out Weiss Casino, still early days but the layout and game selection look promising.

Curious to talk about the experince and always open to bonus tips or hidden gems. Cheers!

I can tell you one thing about bones free spins are ok but when you take a bones you are only working for the casino in the wages,some of the wagers are crazy.

I appreciate that BC.Game offers a wide variety of games and an easy-to-use platform. The interface is user-friendly, and customer service staff like Angie respond quickly.

However, I am very concerned about the unresolved issue of unauthorized UPI transactions totaling around ₹1.55 lakh. Despite repeated requests and submitting all transaction details, I have yet to receive satisfactory assistance or a refund.

I hope BC.Game can improve its handling of serious complaints like mine and provide timely resolutions. Thank you for your attention.

Greetings, could I also know how long this situation has been going on? I know that it may not be easy to come to a solution sometimes, but the casino should definitely be responsible about it. 

When you brought this problem to their attention, what was their response?

Hello Jaro,

Thank you for your response.

This issue has been going on since July–August 2024. I lost around ₹1.55 lakh through several UPI payments made to BC.Game using Indian bank accounts including my own and those of people I trusted.

I have contacted BC.Game support many times. They kept asking me to log into my account. Once I did, I shared all the transaction details, including UPI references, account numbers, and proofs.

In addition to using live chat, I have also emailed BC.Game multiple times at their official support email addresses but I only receive generic responses like please log in.

It’s been almost a year, and I still haven’t received any proper resolution.

I am hoping this issue can be escalated through Casino Guru, because BC.Game has not provided the support I expected.

Thank you again for your help.

Best regards,

It has now been 4 days since I contacted BC.Game regarding my missing UPI payments worth ₹1.55 lakh, but I have still not received any response from their support or recovery team.

I submitted full transaction details, payment references, and even confirmation from SBI that the funds were successfully credited to BC.Game’s account yet they are now saying the case is "closed" without resolving anything.

Please help me escalate this matter. I’m being ignored despite providing all valid proof. This is causing me serious financial and mental stress.

I see it hasn't moved much and I wanted to know what specific answer the casino gave you. You just told me that the case is closed from their side but did they give you any conclusion on what basis?

If you don't know what to do next you can try to contact our team and describe the situation to them and we will see if we can help.

Here is a link where you can open a complaint.

Between July and August 2024, I made ₹1,55,000 INR worth of UPI payments to fund my BC.Game account. All transactions were successful from the bank side, and I have confirmation from the bank that funds were credited to BC.Game's merchant accounts. However, these deposits were never reflected in my BC.Game wallet.

I have repeatedly contacted BC.Game support and recovery team. They initially acknowledged the complaint but later responded that the case is "closed" — without any explanation or refund. My attached message includes the full list of transactions and a video proof link showing all payments and UPI references.

This is the list of transactions:

1. ₹50,000 – 17 July 2024 – 12:10 AM – Ref: 419960829937 – Evergreen Enterprise – Order ID: F-1804762019333828807

2. ₹20,000 – 19 July 2024 – 06:54 PM – Ref: 420179954426 – Evergreen Enterprise – Order ID: F-1805013952602505841

3. ₹40,000 – 26 July 2024 – 11:40 AM – Ref: 420816761417 – Mohit Associates – Order ID: F-1807259124003927819

4. ₹4,999.92 – 07 Aug 2024 – 03:38 PM – Ref: 422026353218 – Bright Star Dairy Farm – Order ID: F-1806722949330028667

5. ₹10,000 – 13 Aug 2024 – 01:40 PM – Ref: 459262333656 – Priyanshi General Store – Order ID: F-1805620821543616927

6. ₹30,000 – 14 Aug 2024 – 09:01 PM – Ref: 422777973887 – Yuvraj Singh (PhonePe) – Order ID: Not Available

📎 Video Proof Link:

Google Drive Proof

I kindly request Casino Guru to intervene and he

lp me get my money refunded.

Thank you for your support, Jaro.

When I first contacted BC.Game in August 2024, they asked me to wait for 7 days. Then they said to wait one more month. I have now been waiting for over 8-9 months, and still there is no solution.

Now they are telling me they "cannot help me" and I should just talk to Live Chat support. But whenever I try to talk there, I only get replies from a bot, not a real agent.

I have shared full payment proof, UPI references, and even confirmation from my bank that the money was credited to BC.Game’s account — but they keep ignoring me.

Please help me escalate this complaint. I feel completely helpless and frustrated now.

Thanks again,

I clearly understand, I can see that you have already filed a complaint and therefore always provide as much relevant information as you have so that the team can help us on the basis of them. 

It would also be best if you don't share your ID and username and such just to make sure someone doesn't try to misuse it.

We'll see what we can do, but I would say the casino has taken a pretty casual approach to this and I don't see why they would send you from email or support to live chat because they don't have a way to resolve it for you. 

For now, we'll wait for further developments.

Might I ask, why did this casino change their licence? Problems, big problems or just an innocent formality? What happened to the representative?