BC.Game Casino - general discussion (page 22)

Well, as I recall, they had Antillephone before, and it doesn't exist anymore, so they had to get a new one, and they chose Comoros (AOFA).

Also, do you mean the representative of the casino here on our forum?

BC.Game, an online crypto casino operated by Twocent Technology Limited and claiming to be licensed in Anjouan, Comoros, has recently faced allegations of scamming its players. A growing number of users have reported sudden account restrictions and withheld withdrawals without clear explanations, raising serious concerns about the platform’s integrity.

My Personal Case

I personally experienced what I now consider to be a scam. After depositing and playing normally on BC.Game, I decided to withdraw my balance in USDT (Tether). The withdrawal was submitted successfully, and I expected it to be processed within the normal timeframe stated by the casino.

However, after initiating the withdrawal:

• I was told that withdrawals are processed in a queue and may take time.
• Shortly after, my account was suddenly locked despite being fully verified.
• The support team claimed that I had violated their Terms and Conditions, but they refused to provide evidence or specific details.
• While my deposits had always been accepted without issue, the moment I attempted to withdraw, my account was blocked and my funds confiscated.

Support Responses

The customer support chat offered little help. Instead of resolving the issue, they repeated vague statements about "violating rules" and "protecting the integrity of the platform." When I asked what exact rule I had broken, no explanation was given.

Effectively, my withdrawal was denied, my account was disabled, and my funds were stolen.

Why This Is a Scam

• Deposits are accepted instantly, but withdrawals are blocked without proof of wrongdoing.
• Accusations of "violating Terms and Conditions" are used as an excuse to confiscate player balances.
• Support fails to provide transparency or evidence, leaving players powerless.

The company hides behind offshore registration in Belize and a questionable license from Anjouan.

Conclusion

BC.Game presents itself as a licensed, transparent, and fair crypto casino. However, my experience proves otherwise. By locking accounts and withholding legitimate withdrawals, BC.Game operates no differently than a scam website.

Players are strongly advised to avoid depositing funds into this platform, as your money may never be returned once you try to withdraw.

Hey, I just added a link to the associated complaint; it might help others too:

https://casino.guru/complaints/bc-game-casino-player-claims-their-account-has-been

Best of luck with the case!

I used to play here a lot and it was amazing. I'm sorry to see this casino has so many bad reviews now. My last experience wasn't that good either.

Hello,

Thank you for stopping by! In my opinion, each player's experience can vary a lot. I'd say each opinion and experience matters as long as we can talk about it openly.

Such impulses are very appreciated, and if you want, you can describe your experiences in detail. Only if you want, of course 😉

You can use promo code "casino35" while signing up for your first deposit bonuses!

Have you used it as well? Any nice winnings?

Yup, I've been using it for 4 years.

I have deposited 2 payment on 4 november in bc game today is 42th day still not received

Hi, waiting so long for a deposit must be awful. Have you contacted the casino with some confirmation that the deposit was successfully sent? If so, did they say anything or are they not in contact with you at all?

I have contacted everyday in these 43 days but live support is like a bot same repeated message we are actively monitoring our team is working i have deposited on bc game

So the payment provider also confirmed that the payment to the casino was okay and everything went through, right?

From what I've seen, the casino doesn't communicate much with us either. The situation regarding the lost deposit is difficult. What payment method did you use? 

I am filing this complaint against BC.Game for unfair and misleading handling of my bonus winnings.

I received a bonus of ₹11,917.25 with a 15x rollover requirement. Before playing, I clearly confirmed with BC.Game live support that all winnings earned from the bonus would be fully withdrawable after completing the wagering requirement. Based on this confirmation, I continued wagering in good faith.

I successfully completed the full rollover of ₹178,758.87, and my bonus balance increased to approximately ₹3,33,000. However, immediately after the rollover status changed to "Completed," BC.Game removed all my winnings and allowed withdrawal of only the original bonus amount. This was never clearly communicated beforehand and directly contradicts what their live support agent told me.

I have screenshots as proof of the live support conversation, rollover completion, and account balances. Despite contacting BC.Game multiple times, they keep giving vague explanations about "profit caps" without showing any clear rule that justifies removing my legitimate winnings after full rollover completion.

This is a clear case of misleading bonus terms, lack of transparency, and unfair confiscation of player funds. I completed all wagering requirements honestly, and my winnings should not have been removed.

Account details:

Casino: BC.Game

Username: Muddypunk

Account ID: 16768983

Country: India

I request Casino Guru to help mediate this dispute and urge BC.Game to restore my confiscated winnings and resolve this issue fairly.

Hi, I'm sorry to hear about your problem with the casino regarding the bonus. Did you check whether the bonus you are receiving has a maximum cashout limit? Based on what you describe, it is quite possible that this is exactly what happened and that a cap is applied when the bonus is completed or when you make a withdrawal. From the experience of other players, I know that it is always a good idea to check the Terms and Conditions to be sure. Of course, it would not be good if the agent says something else and you end up not being able to withdraw everything after all. 

Let's see what our team says about it and if they can help. 

I'll keep my fingers crossed for you.🤞

Anyone else having issues with withdrawals please? I am starting feel it is a scam site.

Withdrawal have been under maintenance for over two days but depositing is fine.

Casino/sportsbook is BC.Game

Hi, I wouldn't say it's a scam site just because you've been waiting two days for your money. It was also the weekend, and withdrawals are usually not processed then. What payment method did you use? Is this your first withdrawal from this casino? 

The whole withdrawal system has been down for two days - you cannot withdraw at all. I haven’t been able to even do the withdrawal.

Hi Jaro,

Thank you for your response. I want to make it absolutely clear that this situation is very serious and has caused me significant financial loss and stress.

I received a bonus on BC.Game and completed the full wagering/rollover requirements strictly according to the rules. Before and during wagering, I explicitly confirmed the withdrawal conditions with BC.Game’s live support agent, Winslow. Agent Winslow clearly assured me in writing that all winnings earned from the bonus would be fully withdrawable after completing the wagering requirements. I have clear screenshots of this live chat as evidence.

After completing the rollover, instead of receiving my rightful winnings of over ₹3,33,000, BC.Game removed my winnings and left only the original bonus amount withdrawable. This action directly contradicts the written assurances given by their own support agent Winslow and is misleading, unfair, and non-transparent.

I fully understand that bonuses can have cashout limits. However, in this case, I relied on incorrect and misleading information provided by the casino’s official support agent, which directly caused my financial loss. If a cashout cap applied, it should not have been contradicted by live support.

I respectfully request Casino Guru to urgently investigate this case, take into account the misleading advice given by agent Winslow, and help ensure that BC.Game restores the winnings that were unfairly removed.

I am attaching all relevant screenshots, chat logs, and balance history for verification. I look forward to your guidance on the next steps.

Thank you for your support.

I am attaching all relevant screenshots, chat logs, and balance history for verification. I look forward to your guidance on the next steps.

Hello Jaro,

Thank you for your response. I understand that a maximum cashout limit might apply to the bonus. However, in my case, the agent provided incorrect information regarding the bonus and withdrawal rules, which caused me to lose a significant amount of money.

I have attached screenshots and details of all transactions and communications with the agent to help you verify my case. I kindly request your team to review this carefully and help me recover the lost amount if possible.

Thank you for your support. I really appreciate your assistance in this matter.