BassBet Casino - general discussion (page 16)

Sunday evening I pressed for withdrawal and still nothing. I contacted them on live chat and also by email, I asked them if I should do anything and if they needed any documents, they told me no, everything is fine. In all the messages the same thing, "there is a delay, sorry, please be patient", but with all these reviews that I read - unfortunately after playing - I don't think I will get my money.

Don't worry. I experienced the same thing with them once, the first withdrawal took about 3 weeks to be credited, maybe a little longer, but the money arrived and the next withdrawals were in the account within 3-5 days.

Hello, as far as I can see on the forum or in complaints, the casino pays in the end; however, it takes some time.

I'm not saying keeping the player waiting is okay, but I'd say it is too soon to consider the money lost.

Do not cancel any requests and it should be alright. If the casino, however, suggests an issue apart from delay, please reach out, just in case.

I've been waiting since 8/1 and 9/1 for the first two withdrawals and they still haven't been completed. In the live chat they keep saying the same thing.

the amount I want to withdraw is 4445 and I can only 500 per day and I can only have 3 withdrawals open.

Please help me because the amount is large.

It is NOT a bonus amount.

That's been a really long wait, for sure.

Is your account fully verified there?

Our complaint team will investigate soon, and hopefully we'll find out what is going on.

same here. 3,6k since August. i have a open complaint. Bassbet lies and plays for time. 8,8 / 10 is a joke for this Casino. Martina from Casino-Guru is involved and try to help me. i recommend you to open a complaint too. I have several screenshots and full documentation of chats and lies from Bassbet.

To play at this particular casino, identification through documents is not required. Nevertheless, all the registration details are correct and match my personal information, and if I am asked to verify my identity through documents, I will do so immediately. They do not respond to emails, and on live chat they keep repeating the same things. The money is not from bonuses; it is money obtained after a deposit made via Visa. I have screenshots of everything, as well as email transcripts from every conversation I have had on live chat. This specific website is owned by Stellar Ltd and is licensed by the Anjouan Gaming Authority. Please, I ask you to do something.

According to our information, the casino operates without a license, actually.

Our complaint team will try to contact them regarding your case whenever the time comes. Please wait until you get notified.

This is your first withdrawal, right?

That's even crazier. 8.4/10 for an unlicensed casino that doesn't pay out?

I've also done some research. Bassbet belongs to Stellar Ltd.

https://stellarltdcasinos.com/

That's a large group. How can it be that people are being ripped off like this?

If you'd like to know more about why the safety is this high, you can find all the information here.

Also, whenever we see that a casino doesn't pay its players and those players come to us and submit complaints, then the safety index changes according to whether the casino will solve those complaints or not.

And what if you discover that the casino is systematically cheating and lying? Your colleague Martina is handling my case, and so far, what Bassbet is doing is just ridiculous and absurd. I've documented everything.

Did you finally get your money??

We always take the appropriate and needed measures every time we see that a casino doesn't act as they should, and it is clearly shown in the casino's review.

Please know, though, that you need to cooperate with the casino regarding the verification and fulfill the requests, as they have to do this due to the AML policy. Only then can your account be verified and your winnings withdrawn.

I hope everything will end well for you soon.

I will definitely not give up on presenting this case here with 100% transparency and seeing how you handle it.

I submitted all the documents properly multiple times. More than necessary. Your colleague can attest to this.

Here's my case:

https://de.casino.guru/beschwerden/bassbet-casino-das-spielerkonto-wurde-geschlossen-1

Now Bassbet is claiming that emails from your colleague didn't reach Bassbet. I'm laughing my head off.

For me they are liar as its best.

Hello, let me add an active complaint link 👈 anyone can use it directly. I understand where the argument is coming from, and facts will be recognized.

Let's see what progress is about to come.

So I have the same problem. Bassbet casino doesn't want to pay out my winnings. I've been waiting for the fourth day and the casino keeps making excuses that I have to wait. Live Support keeps saying that I'm on the list... So why do they say that they pay out winnings within three days when they don't keep to that?

Hi, I've seen this happen quite a few times. Casinos try to advertise that they have fast withdrawals, but sometimes it depends on several things and then the problem arises when the player sees that they won't get their money within the promised time.

Anyway, is this your first withdrawal at this casino? Did you have to verify or not?

I can confirm that in terms of withdrawals it is the worst casino I have ever played at.

I've been waiting for withdrawals for 6 business days now, with the same old responses about being in a queue, delays, etc.

Once it even took 3 weeks, specific account fully verified.

So far they don't want anything from me that I have to get verified. But I have no problem with that, I can prove everything. It's crazy. I just really hope they pay me back.

Their tactic is to delay withdrawals as much as possible so that people gamble their money again.

It's typical of many casinos, but in others that I won't mention here, withdrawals are processed in less than 6 hours. It's simply called reliability.