B7 Casino - general discussion

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Hi my account on b7casino.com get disabled because of tersm and conditions. im from romania and living temporary in netherlands.

I make 3 request of withdrawal one sit since 31 january still not get any information.

Hello there. May I ask you what do you mean by: "my account on b7casino.com get disabled because of tersm and conditions"? Did you get this information from the casinos support, yes? In my ears it sounds like the casino needs to do some additional checks for the withdrawal to be processed. I saw your complaint here, and unfortunately our team won't be able to intervene yet, as it has been just few days since you requested your withdrawal. If you do not have any update from the casino after the timeframe of 14 days, I am sure our complaint team will do everything they can to get your case solved. Please keep us updated if you get any new information from the casino. 🙏

hello, my name is Vasile Eusebiu Cirstean I want to share what happened to me at this casino called b7casino.

so everything started in November 2023, then I created the account, all good and beautiful, eleven successful withdrawal requests with different amounts, the biggest withdrawal was 3,000 euros. so in short I want to tell you that my account is totally verified with all the necessary documents requested by them.

so everything is beautiful until now, a day ago I contacted the support chat. I got in touch with a person named Manu. I asked him in the most diligent way why it takes more than 72 hours for one of the 3 withdrawal requests to be approved. He said that players from the Netherlands are not allowed to use this casino, suddenly the chat was closed and the account was disabled.

Now I want to share with you the total amount of money that is waiting, I also have a screenshot if necessary, please give me an email to give you this photo.

9,000 euros are divided into 3 withdrawal requests, if you know well the b7 casino has a limit, you can't request more than 3,000. Only once every 24 hours.

I think it is enough to understand what the problem actually is.

sorry for sending another request, I forgot to specify in the previous request. I am a resident of Romania, what the casino called b7 does not specify that people who are residents of Romania do not have the right to play

It is true that I live in the Netherlands but I work here temporarily. it does not mean that I am also a resident of this country.

Hello. Sorry, but I am lost a bit here. When you said you have "eleven successful withdrawal requests with different amounts, the biggest withdrawal was 3,000 euros", were you playing from your country, from Romania? Do I understand that correctly? Later on, when you played from Netherlands, your account was blocked, because they do not accept players from Netherlands, right? Did you get this kind of explanation from the support?

Good on you, that you keep those screenshots, it may be helpful to our complaint team, if needed, and you can send them later on to add to your complaint.

Will wait for your reply, so we can better understand the situation.

Problem solved i got my money ❤

Hello. That is really positive news, glad to hear. Would you like to share your experience with others, maybe? It could be helpful to the players with similar issues, actually 🙂. Just click/tap on this link 👈, to do so.

Hello,

well, some players from certain countries may face difficulties, though I'm glad you came here after all.

Most often, the block is not on our side, so if you prefer to investigate, send me a screenshot showing the error here through this thread 👈

Now to your issue. Frankly, at this point, we are convinced you should try to cooperate with the casino in order to reach a conclusion. As now, you probably know

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

(complaint)

I honestly do not understand the "scam with the waging the bonus" at all. Could you help me with that, please?

In hand with that, I would prefer to know whether you have confirmation saying your account was verified. I'm quite convinced the withdrawal is pending due to the incomplete verification. That would be the easiest yet most common explanation, though.

Hi, according to what I have read you have a problem with the withdrawal. I saw that you've already created a complaint, so if your situation doesn't get anywhere in the next few days, we'll try to help.

Let me just say that we give the casinos 14 days to sort out the withdrawal process and you are basically just at the beginning, so I wouldn't panic. Also, based on what you describe, you played with the bonus and managed to meet the wagering, but the casino took your money probably because the bonus is subject to a maximum cashout, which is normal if it's some kind of no deposit bonus. 

However, do you also have a successfully verified casino account when you say that you sent your ID there? 

Either way, you'll have to be patient and wait for your money. If you have another update let me know.

Yes I am verified

So yeah, and I did not mean scam as in 100% but it look like one, as when I see 400 euros + disappear haha.

But again I just want this pending to be accepted, so I see this all is real and legit.

And I will also of course change all my complaints if this gets fixed.

But till now I am still waiting, and the site says 72 hour max to take pending away and accept this withdrawal but that's also not really true, maybe change that part as well because it's miss leading.

But okay let's hope I get my money soon

Yeah I am verified, message with proof, on my reply to radka.

Can someone please take my complaint away, B7 casino actually fixed my problem and it was all a miss understanding, because of a majore player base it took longer, but they fixed it and I wanna say sorry I just was a bit worry about my cash but it's all fixed.

Thanks guru for helping. And thanks B7 for giving me your trust,

Hi, I'm so glad you eventually sorted everything out with the casino and it was just a misunderstanding. 

But how did you manage it? I'm asking because it might be helpful for other players as well. 

Regarding the complaint, you should also post this information about the fact that you have resolved it with the casino there as well. 

You can do so here and our team will close it as resolved. 🙂

Thanks for your cooperation. 

bad experience with B7casino,

I have been verified, I have made several payouts of a total of 3000 euros and there was still 1400 euros left, now this payout has been pending for a while, yesterday I had it paid out again on the account and I kept chatting via chat, the only thing you hear is Please be patient, you are being checked, the money will be back in the account a week later, I would have it paid again, I would pay with the rest that I had not let it out, play, I am completely blocked!! How bizarre and mean.

I recalled a fellow player from the Netherlands, describing issues with the very same casino. And I also see it ended up well in the end!

So, if you don't mind me moving your post here, I would also like to ask a few questions regarding your situation:

It seems that the pending sum is always returned back to your casino account, right?

This means the withdrawal has never made it to you. Do you have any chance of trying different payment options, perhaps?

To be completely honest, I'm not pretty sure I figured the problem out correctly. So please, if you could explain the current events in any other way, or better - provide any information you have officially gotten from the casino so far, that would help a lot!

What about your casino account, for example? Can you access it now? If not, could that be because of an ongoing verification, maybe?

I will definitely be here for an update, let's find some way to help you out.

Good evening,

I currently cannot log in to B7casino, I am completely blocked so I cannot answer your questions. After logging in 5 times after being blocked, I have now already exceeded the number of logins. So I really can't do or see anything at all.

I have sent them several emails, at least 5 (in 2 weeks) and no response to any. I've spoken to them more often in the live chat, but you don't get any help there either. All they say is that your account will be additionally verified, which will take time and you will hear from us soon by email, so no. The result is that I have been blocked and I don't know why, apparently I have something on my mind that I don't yet know what they encountered during the extra verification.

You say that you have just experienced a similar story, but were these people also blocked and could no longer log in?

Hi. Sorry to hear about these issues with the casino. When was actually the last time you were able to log in to your account? The casino has informed you about an ongoing additional verification, right? How long ago did you received this email from them?

Radka was actually talking about the player from Netherlands above in this thread. He experienced similar issues, where his account was also blocked, and at the end his case was successfully resolved and he received his money.

If you feel, that you need help from our team, please do not hesitate to let us know. We will try to help you out to solve the issue.

Hi,

I have never received an email from them, I have already sent 10 but no response.

I think I've been blocked for 3 to 4 days now

what do you think you can do for me then?

If you need help, you can file a complaint. 

Link can be found here ⬅️

Let's see what can be done for you in your situation and where our team can take you. It would definitely be a good step since the casino is not responding to you and you have already sent several emails. It would also be good to know something about the additional verification and still nothing, so will you go ahead and lodge a complaint ?