Awintura Casino - general discussion (page 5)

I'm having problems with the Awintura casino. They won't process my withdrawal of 430,000. No one is giving me a solution. They say the deadline is 5 days, but when it's passed, they've rejected my withdrawal again. I don't know what to do anymore.

Hello, I imagine this is frustrating for you. Looks like you've got a lovely sum there, so no wonder you would like to withdraw it. When you say that the casino keeps rejecting the withdrawal without explanation, maybe it would be beneficial to check the usual limitations in advance. I'm not saying you did something wrong, but it won't hurt to check whether your preferred payment option allows this sum to be withdrawn at once. Withdrawal limits may cause the problem. Just an idea, of course.

In any case, I would try to ask the support for precise instructions on how to withdraw. Did you try that, maybe?

Let me know, please.

Yes, but they're not giving any answers. I tried another withdrawal method; hopefully, they'll deposit the money now, but when I ask the operators, no one gives me an answer regarding the payment.

I understand, thank you. It's fair to say that once the casino is no longer able to guide you through a successful withdrawal, I'd say you did what you could.

So, how about you submit a complaint against this casino? We provide casinos 14 full days to resolve payouts, but under those circumstances, maybe it could help to lodge the complaint sooner. Honestly, if you have no idea what to do and the casino is unresponsive, I see no other option.

Are you familiar with this complaint feature? I'll tell you more if you are interested.

I also had problems with that Awintura casino

I won 28,000 reais and had been playing and making withdrawals for over a year when, out of the blue, they banned me and withheld my winnings. Here at Casino Guru, they refunded my deposits, which totaled about 3,000 reais. I’d like them to pay me the money I won.

Receiving your deposits back clearly wasn’t the outcome you were hoping for, considering the winnings you had accumulated.

I checked your previous complaint. Michal reviewed the circumstances surrounding the restriction on players from Brazil and concluded that returning your deposits was the appropriate resolution in your case. The casino then confirmed that R$3,916 had been credited for withdrawal.

The complaint was later closed because our team didn’t receive your confirmation that the refund had arrived. Your latest post now clarifies that you did receive it.

I understand that you still disagree with the outcome. However, the original assessment did not support requesting payment of the winnings, and I can’t offer a different decision through the forum.

Good morning, eight days ago I tried to withdraw 80,000 CLP, approximately $80 USD. However, it hasn't been processed, and judging by the complaints on this forum, it seems to be a common practice at the casino. The responses in their chat have become frustrating; they give me dates that they themselves don't meet. I would appreciate any help you could provide. Best regards.

Hello. I understand why the missed dates and changing answers from support are becoming frustrating. Still, you have currently been waiting for eight days, while we generally allow casinos up to 14 days to process a withdrawal or complete any necessary verification.

Were you already fully verified before requesting the withdrawal? Is this your first withdrawal from Awintura, and which payment method did you choose? These details may help us understand whether something specific is holding up the payment.

For now, I would give the casino a little more time while keeping a record of the dates and answers provided by support. If the withdrawal is still not processed after 14 days and you receive no concrete explanation, you can submit a complaint through our Complaint Resolution Center, where our team can examine the situation more closely.

I've made similar smaller withdrawals without any problems; the processing times are as they set, and I receive payment via AstroPay. I've attached a screenshot of a chat conversation.

Since you have already received smaller withdrawals through AstroPay, the payment method itself does not appear to be the problem.

The screenshot also confirms that the casino gave you October 12 as the maximum deadline, so I understand your frustration now that this date has passed without payment. Keep this screenshot as evidence. Since you have currently been waiting for eight days, I would still give them the remainder of the 14-day timeframe I mentioned. If the money does not arrive by then, you can submit a complaint and include this conversation with the casino.

Hi, I've tried to withdraw 300,000 pesos three times now, and Awintura won't let me. The first time it was my problem, and the other two were theirs. The last time I did it through AstroPay, and now it's not giving me the option.

That's what they told me. Can you help me because now I can't pay through AstroPay, nor through Banco Estado, even though I've made several deposits from that bank?

I can see why this is frustrating, especially after three withdrawal attempts.

What seems most important now is that both AstroPay and Banco Estado are apparently unavailable for the withdrawal, even though you have previously used Banco Estado for deposits.

Did the casino explain why these methods are no longer available for withdrawal, or did they offer you any alternative method for receiving the 300,000 pesos?

Since your complaint has already been submitted and is waiting for review, please keep the screenshots of the failed/cancelled withdrawals and the messages from support. These details should be useful once our Complaints Team reviews the case.

For now, I would avoid making any further deposits just to try to unlock another withdrawal method.

They keep telling me to do it with cryptocurrencies and I don't want to.

I understood that from your previous reply, but did the casino explain why you cannot withdraw using either of the two payment methods you used to make your deposits and why it is asking you to use cryptocurrency instead? I think that is an important detail.

Also, do you have any possibility of using cryptocurrency at all? It is generally recommended to withdraw using the same method you used to deposit, so I understand why you may not want to use crypto. Setting up a crypto wallet and completing the additional steps can also be stressful for someone unfamiliar with it.

For now, the most important thing is to find out why the casino is not allowing you to withdraw using the methods you have already used.

Can you ask, or do I have to? Because I'm not getting any clear answers.

That was the only email I received.

It would be best if you asked the casino directly. You already have an open complaint with us, and our Complaints team may also contact the casino if necessary. In the meantime, you may still receive the money.

Since the casino has a live chat, I would use that instead of sending another email. The screenshot itself says that live chat may be the better option because they receive a large number of emails. You may therefore get an answer within minutes rather than waiting much longer.

Regarding the payment methods, I think the casino’s explanation was fairly clear. They said that some of the details you entered were incorrect or invalid. What is still unclear is exactly which information was invalid, so I would ask them to specify that.

They also mentioned temporary technical issues affecting their third-party payment provider. This does not necessarily mean that you will never be able to withdraw through those methods, but the casino may need to resolve the issue before they become available again. Only the casino can tell you how long that might take.

Cryptocurrency was offered as an alternative, not as a mandatory withdrawal method. According to their message, it is currently the quickest available option, and they also offered to help you set up or use a crypto wallet. The final decision is therefore up to you. Overall, I would say that the casino gave you a fairly detailed explanation.

I wanted to let you know that I've already been paid.

Thank you

Congratulations. I am glad that you finally received your money after dealing with this situation for so long.

Do you think you will continue playing at this casino despite the problems you experienced, or has this situation discouraged you? Problems can occasionally occur at any casino, and what would matter to me is how the casino handles and resolves them. That is why I often ask players this question.🙂

It's been over a month since I've been able to withdraw money to my Banco Estado Chile bank account. This casino is a disgrace.