Awintura Casino - general discussion

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BEWARE OF AWINTURA! THEY DO NOT ALLOW YOU TO WITHDRAW MONEY YOU HAVE EARNED.

I deposited $200,000 CLP with Awintura and managed to earn over $3,350,000 CLP. But when I tried to withdraw my money, they started putting up arbitrary obstacles and repeatedly changing the verification conditions:

They asked me for a bank statement with my name, account and email address → I handed it over.

They then demanded that the email be exactly the same as my Awintura account → I updated everything with the bank and resent it.

They then asked for proof of the original $200,000 deposit → I handed that over as well.

Now they still haven't released the withdrawal or validated my profile, with no clear justification and changing the requirements every time.

It was never reported that a specific deposit or exact email address was required. They're looking for any excuse not to pay out the winnings, which is an abusive and possibly fraudulent practice.

⚠️ I don't recommend this platform. They're not regulated in Chile, they don't have legal representation, and their withdrawal system seems designed to block payments when you're really winning.

If you're thinking about playing at Awintura, think again. Winning isn't enough: they won't let you withdraw.

#Awintura #Scam #OnlineCasinos #NoPay #Report #Gambling

Hi,

I appreciate your caution, but I'm curious about the duration of this KYC process. I believe that knowing the duration of the KYC process will change my perception of this situation. (Now it looks like an Instagram post, if you don't mind me saying that.) You see, there may be tons of things associated with your KYC; hence, knowing a few more details never hurts. I, for example, did not fully understand this part:

"It was never reported that a specific deposit or exact email address was required. They're looking for any excuse not to pay out the winnings, which is an abusive and possibly fraudulent practice."

In my opinion, when communicating with a casino about withdrawals or KYC, you should only use your registered email address known to the casino—thus, the registered one. It is also very common to declare the deposit history on the bank statement.

So, please share how long you've been struggling and when the casino last provided you with an update.

If the casino has been unable to verify you for quite some time, we will gladly look into it.

How does that sound to you?

Exactly, but the requirement to validate the account was only a bank statement with my name and account number, but they added as an unestablished requirement that my email address be reflected on the statement and that it match the account. Once I met the third requirement, they asked for a fourth, which also required the transaction details to be displayed on the statement that were equal to the deposit, which had already been verified and previously accepted along with my ID, selfie, and proof of deposit.

Hello, thank you for the update.

To me it seems like the usual list of required documents, however with one exception, yet it may represent some sort of country-specific options. I mean, I won't be able to provide a bank statement with my email address visible on that statement.

In any case, it appears that you successfully handled that situation. This, in my view, indicates your eagerness to collaborate effectively. I understand it could feel better if you were given a complete list of requirements right from the start, but sometimes casinos just follow certain steps... I wish I could explain why the casino needed to repeat some steps, but I can't.

For now I guess we should focus on what keeps preventing you from the withdrawal. In the complaint I found this: "Ultimately, they reject all the documents the bank gives me."

Do you know what appears to be wrong? Did they explain why this happens?

Hi, did you find a solution to this? I'm in a similar situation.

Hello, I'm sorry for stepping in, but it sounds like you could use some help. I checked the other player's complaint, but it does not contain details because it was closed.

If you are in a similar situation, shall we start with why the casino is not willing to accept the documents?

What documents did you please provide, and what did the casino tell you? Maybe we can figure out something useful.

My withdrawal is delayed; they still haven't transferred the money I won without a bonus. They're not meeting the stated timeframe, and it seems this isn't a "reliable" casino. They claim to be overworked and respond through a chatbot pretending to be a real person. I really need help and for this casino to respond as soon as possible.

May I know for how long your withdrawal has been delayed? Account verification was ok? You know, it is Christmas time; casinos are usually delayed because people are not working full days or are short on people. It could be the case; however, I understand it is stressful.

Well, I'll be around for more.

They're five days late, and their "help" chat is terrible because they don't offer a concrete solution to my problem. They have bad reviews and references on social media; Awintura Casino should be considered a fraudulent casino. They lie, saying the money has already been transferred, and they're not transparent.

Hello, so you have been waiting for almost a week, I reckon.

I understand you seek a solution, but can you share exactly what the chat told you?

I'm asking because, regardless of what you just wrote, if the entire company is experiencing delays, they will struggle to provide the immediate solution you are seeking. This is just my experience.

Yet you mention the lie about sending the money and that is serious. How about you ask for the transaction number?

If the money was sent, they could have the number for you. Could they?

Hi, they cancelled my withdrawal without giving me a reason, and their chatbots didn't respond. Now I've submitted a new withdrawal request, and this is really frustrating.

This is what the Awintura chatbots say.

I see. It must be frustrating. In my books, bots will never fully explain why it has happened.

I was hoping to see the casino support's response regarding the money being sent, similar to what you wrote to me earlier, though.

In any case, if the same request won't work, I would try to find alternative payment options. Are there any available to you, perhaps?

Hello, I still haven't received a response. I'm in the verification process and the payment receipt has been rejected. It's very frustrating. I would like you to contact the casino to get a prompt solution, as they no longer respond to the help chat.

We are unable to get in touch with the casino this way, you know. Only whenever a complaint is submitted can we intervene in such cases.

How long exactly have you been waiting for your withdrawal, please?

I've been in the verification process for over a week, but they keep rejecting my payment receipt. I want to file a complaint so I can get a response and have my withdrawal sent to my account.

Hello.

It sounds like a beneficial step to take. Kindly fill out the request and provide all details you have available. https://casino.guru/complaints/create 👈

If anything feels unclear or complicated, don't worry and head to the forum, please. Someone will be around for you.

Hello, I want to report Awintura Casino. I haven't received my withdrawal for 20 days. I've spent a lot of time talking to the operators, but they seem like robots repeating the same thing. I want to expose that this is a scam and that this casino shouldn't exist anymore. Today I also asked about my withdrawal, and they told me that withdrawals are paused 😡 I find this appalling. I urge you not to play because they are playing with people's hopes. AWINTURA CASINO, YOU ARE FAKE AND A SCAMMER

Have they explained why the withdrawals are paused, though?

Is this your first withdrawal?

Please submit a complaint here if you're interested, and our team will intervene in your case and try to find out more from the casino.