Amerio Casino - general discussion (page 7)

I have a recorded video and a printout of the day before the tournament ended, when I was second.

They didn't even resolve my complaint about the cashback not being credited, no one from the Casino responded to the complaint, I'm thinking of opening this tournament complaint after this complaint.

Try mentioning it in the complaint you have open about this casino. I think our team will take care of it and you won't have to open a new one. That would be better than waiting again when you're already dealing with something at this casino.

I'm going to do that.

I've added the additional information to the complaint.

Great, I hope you solve all the problems you have at the casino.

I'm keeping my fingers crossed for you.🤞

Honestly, Casino won't reply, the complaint will be marked as unresolved. I'm sure of it.

This may happen, but they have been resolving complaints recently, so I would be happy if this were also the case with you.

Let's not jump to conclusions, the casino still has some time to respond.🙂

They have recently settled complaints, so they are still trying to recover their reputation.

Yes, and that's exactly why I would try to think positively and hope that it will be the same for you.

At least, that's what I want to hope, but I don't want to predict how it will end.

Let's just hope it turns out fairly.

Let's hope.

I've had a balance on the Americo platform for 4 months and I can't withdraw or play. The support button has stopped working. I don't know what else to do

I don't know what to do

Hey, you’ve stumbled upon a pretty shady casino, if I’m being honest. Waiting that long for your money isn’t normal, so I’m worried you might never see it. 

Has the casino said anything at all about the withdrawal during all this time? Did you have to verify your account? 

I’d recommend filing a complaint, but I’m a bit skeptical that it’ll help, since the casino hasn’t responded to recent complaints. But I think it would still be worth a try because if the casino doesn’t resolve your situation, they’ll get black points and their safety index will drop even lower.

Jaroslav, you guys should mark this casino as closed, because they’re still accepting deposits, but there’s no longer a chat feature or the ability to withdraw money—it’s a ghost site.

Hi, I’ve passed this on to our team so they can take a look.

I wasn’t able to open the casino website at all myself. If our team finds anything or confirms that something has changed, they’ll update the information accordingly.

Thanks for bringing it to our attention.🙂

It's not working anymore, at least on my device.

The same I wrote to you. 😀

So it should be marked as closed, don't you think?

When our team gets to this task, they will look into it and do what is needed.