Amerio Casino - general discussion (page 6)

I understand your point, for sure.

We are glad we can help any time. Surely come back whenever you need to. Right?

Hello Casinoguru I have a question, I was participating in a tournament on the Amerio website that started on July 15 and ended on August 15, my question is the following can they extend the date of the tournament for another 30 days, because now the tournament ended on September 15.

I've already taken part in a tournament on the spellwin website, for example, which ran from April 1 to April 30. I came third, and it ended on the date that was described at the beginning of the tournament, they didn't postpone the date, and they credited the prize the next day.

The terms at the start of the Amerio Gold Rush tournament

I took the printout with 2 minutes, 54 seconds left and the tournament finished.

Hi, it seems that something like that shouldn't happen, or at least I haven't seen it happen yet. Based on what you sent and the terms and conditions, there was no mention of the tournament being extended, or at least nothing where it would be stated. 

Did you ask them to explain why they did that?

Hi Jaroslav when I request information they say it has been sent to the relevant department

They say I'll have an answer soon.

So let's wait for a response.

Otherwise, the tournament will continue as normal? 

They don't give me an answer, they just say it's been forwarded to the department responsible, but I've opened a public complaint.

Well, let's wait what Veronika can solve and what will happen.

If the casino happens to respond, be sure to let us know.

Yes thank you Jaroslav

Veronika answered that, there's not much you can do, I thought all tournaments had a clause, I took an example from the Spellwin casino.

Veronika's reply:

Thank you for your reply and for providing us with more details about your problem.

I understand how frustrating it must have been to see the tournament extended without warning, especially since you were in a good position to win. Unfortunately, tournaments are considered promotional features, and casinos often include clauses in their Terms and Conditions that allow them to change, extend or even cancel such promotions at their own discretion. While this creates a very bad experience for the user, it also means that we cannot challenge the casino on the basis of these arguments.

We therefore reject your complaint, as we have no grounds to demand that the casino pay out the tournament prize before the deadline. However, we strongly recommend that you exercise extreme caution with this operator and consider playing only at well-regulated casinos with a higher security rating, where players' rights are better protected. A fair and reliable casino would handle such changes clearly and responsibly. Please also note that Amerio Casino operates without a proper license and currently has a security rating of 5.4 on our website, which is quite low.

We're sorry we can't help you more in this particular case, but I hope the above information will help you make safer choices in the future.

I'm sorry to hear that. 

Unfortunately, if that's the case, there's nothing more we can do about it. 

As she said, it's not a pleasant user experience, and I wouldn't want to get involved in it myself. If they make the rules as they please, that's probably how it will look in the future. 

The only thing you can do is hope that you'll be in a winning position at the "end" of the tournament or stop playing there.

In my opinion, an honest casino would communicate such a change to its players and explain why it made that decision. This is quite unfair, but as Veronika said, it's unsolvable on our part.🙁

Hi Jaroslav, yes I'm aware of the risk and I'm not depositing in that casino anymore. Regarding the tournament, I don't think it will ever come to an end, but if it does I hope I'm in a good position and the casino is honest and fulfills the tournament's prizes.

Thank you.

Let me know when the tournament is over and if you managed to place in the winning spots, I'll be happy and at least we'll see if you got a prize.🙂

I think this casino has gone out of business, even the chat no longer works.

The tournament ended and I was in second place with 1 day to go, the first place was in position 31 and I was in position 32, the tournament only rewards the top 30, so in 24 hours they sorted out the 30 bot and closed the tournament without having to pay anyone.

A masterstroke by the guys.

We have no such information, but thanks for bringing it up.

Oh, that's unpleasant. If you have any evidence or something similar, you could try filing a complaint.

Have you thought about that?