Amerio Casino - general discussion

If you want to discuss anything related to Amerio Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The slot to play the bonus doesn't work in Portugal, I asked if they could change the slot, like many other casinos do. They simply said no. That I couldn't play my bonus. Because it doesn't work in Portugal. I am very unhappy when they advertise falsely. I have a few. Even from betano.pt

Sometimes it is not completely on the casino when it comes to allowed or restricted countries for games, you know. The game providers usually give the yes or no, actually. So that could be the reason they told you, that there is no possibility of changing that.🤷‍♀️ It should be always stated in the terms of each bonus, which country, if any, is restricted, of course.

Exactly and in this case it is not. The bonus is even active but you can't even play it, there are casinos that still have the decency to give you another slot so you can play this one.

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Understand. Have you tried to contact the casinos support regarding this?

May I ask if you are the casinos representative, perhaps? We actually have certain rules you need to follow on our forum. Please read those here.

Yes of course they didn't want to help

I can say, in my opinion, it is quite different if the casino is not willing to help a player, or if they are not able to help. So I am really sorry for your experience there. Are you going to continue to play there now, I wonder?🤔

Thank you for reaching out and sharing your concerns. I understand the frustration that comes with being unable to access the bonus slot in Portugal. Unfortunately, Pragmatic does not offer the option to play this particular slot in your region. As an alternative, you might consider using a VPN to access the slots, though we also want to ensure a smoother experience for you directly.

Please know that we are actively working on providing alternatives to compensate for the Pragmatic free spins in regions where this provider is unavailable. We will definitely include an additional bonus for you as soon as the bonuses for slots from other providers are ready.

Thank you for your patience and understanding as we sort this out. We are committed to ensuring a satisfactory solution is in place soon.