Amerio Casino - general discussion (page 4)

Dear Adriel,

We understand your concern and thank you for contacting us for clarification. If no action has been taken on your balance this time, it means that, in this particular case, no violation has been detected.

Our aim is to provide a fair gaming experience for all players and we want you to feel confident playing on our platform.

Best regards,

Amerio Team

Dear amerius,

They've confiscated the balance again. I'd like you to prove what I've done this time, since they've confiscated the balance before.

The business is personal, it's not possible. I played normally and they still confiscated my balance.

I've already sent them a message, because they're confiscating every deposit I make.

Dear user, If I may step in, if you need to use help from our complaint team because you feel that it is going nowhere, please know that we are here. File a complaint at any time, and we'll have a look at it.

Hi Romi,

The first time I had my real balance confiscated, they gave me a reason, I made another deposit and as I was aware of the previous reason, I took care not to do what you said.

Now I had more than $100 BRL and I tried to withdraw it and they confiscated it all without justification.

I hope they justify it or give me my money back, because on the first occasion I had $510.46 confiscated and they justified it, this time $116, as shown in the print above...

How do you have fun like this? Having our funds confiscated without justification! If you can help with this problem, it would be a great help, Romi.

We are waiting and hoping for healthy fun, without arbitrary confiscation.

We surely would like to help if possible.

Please follow this link where you can submit your complaint, and our team will intervene in your case, and hopefully we'll be able to solve it all together.🙏

I deposited 200 BRL, with Saturday's bonus of 75% I received 150 BRL, I started playing the Crystal Robo game I bought 3 bonuses of 120, on the third I won 519 BRL, I checked that my winnings were not accounted for and my balance of 200 BRL.

Dear ericleo,

Thank you for reaching out. We understand how important it is for your winnings to be correctly accounted for. If your balance was not updated after your win, there may have been a technical issue or specific bonus conditions affecting the payout.

Please contact our support team with your account details and a screenshot (if possible), so we can investigate and provide a clear explanation. We’re here to ensure a fair gaming experience for all players and will do our best to resolve this for you.

Best regards,

The Amerio Team

I've already sent you all the details, including the calculation of how much balance I'd have to have, based on the terms and conditions of the 75% Saturday bonus.

Messy website,

I've been waiting for an analysis of an amount withheld for days, 620 BRL to be exact.

I hope your case is resolved as soon as possible.

To be more specific,

7 (seven) days waiting for a return!

I tried to withdraw 116 BRL and was refused.

Discouraging, withholding winnings or not accounting for winnings are the worst mistakes a casino makes, you make a deposit to have fun and you end up without your deposit, and without the fun. And it takes forever for them to solve or not solve your problem.

I used to play at this casino every day, now I haven't since the 8th. I've filed a complaint with Casinoguru, and I'm waiting for them to check what happened to my unaccounted winnings. It's hard to win at the casino and when you do win there's a problem, I wonder if it's deliberate. I don't know how Casino on LINE works, or if there are many complaints to resolve, I'm on the penultimate VIP level, and I'm thinking of leaving this Casino, I'm waiting.

Dear ericleo.

We understand your frustration and appreciate your patience while this matter is being reviewed. We assure you that all winnings are processed fairly and in accordance with our terms. If there was an issue with unaccounted winnings, our team is ready to investigate and provide a clear resolution.

Your loyalty as a high-level VIP player is important to us, and we want to ensure you have the best experience on our platform.

Best regards,

The Amerio Team

You eliminated my game I had bought 6 bonuses of 120 BRL in the game Crystal Robo that is 720 BRL the last bonus I bought paid 519.00 I was still in deficit in this game, but as the winnings were not accounted for, I lost practically 720 BRL, for you it is a simple mistake that you could have solved already but for me it is 720 BRL that I lost, you have my deposit in history you have the bonus activated in history, you have the bets and the game that I made the bets in history, you know that they were not accounted for.

So nothing has changed, has it? I watched your complaint and did you know that when you do what you did it's a violation of the rules? I saw that you wrote that there were two situations with two sums where you did the opposite.

Dear Jaro,

Exactly that, nothing has changed and in the bonus rules there is no limit (amount in BRL) that I can use for betting, even so, the claim of the first confiscation was that I violated the rules. However, in the second case I did things completely differently and still had my winnings confiscated.

Thus, we are at the mercy of baseless rhetoric, since in both cases, different methods of play had their winnings confiscated.

What will the rhetoric be this second time? I'm waiting for it.

I'd like to know too, but maybe the casino took both situations and by breaking the rules in one of them, they also took the winnings from the other situation. But there will be an opportunity to clarify this in the complaint.

In this case, it would be wiser to block me, because I'm hoping to put my money in and play for fun and, if all goes well, winnings. The way the casino is practicing, I deposit and have my winnings and own money withheld? Would that be fair?

In line with what Eric said, we're at a high VIP level in Amerio, which means that the volume of our games on the platform has been extremely high. Even so, now with this bug in their bonus, we are being penalized, something that due to the time we have been playing takes us by surprise and without understanding why this confiscation!

Well, it would only be fair if you break the casino rules otherwise not so much. Of course, as I said, the casino will have a chance to clarify everything necessary and we will see what our experts and therefore the team will think about it and how it will develop. 

I just want it to be, as you said, fairly resolved. ☘️