Amerio Casino - general discussion (page 3)
I can't understand their loyalty program.... Not only did I never receive the benefits of the level.... Now they've reset my level from 5 to 2... and they're still ironic in their support.
the platform is a joke as a system and support. It doesn't work and they are unprepared.
Usually the VIP or loyalty level gets decreased due to the fact that a player doesn't deposit anything for some longer period.
So, could that be the reason?
Dear robertafreitas90. We appreciate every player, and carefully deal with a difficult situation. The team from technical support clarified your situation and said that it was a technical glitch, and you will be returned to Gold status in the near future.
Thank you for being with us.
Regards, Amerio team.
Hello,
I had my winnings confiscated by the site without justification, I requested a withdrawal and it was refused.
They confiscated the winnings together with my deposit amount. They didn't even return the deposit amount, even though I insisted several times.
I hope that there is a plausible justification for this confiscation, so that I don't commit this unequivocal act again and have a healthy time with an unregulated site in the country.
Dear ADRIELDOMINGOS.
We understand how concerning this situation is for you, and we want to help clarify it. Winnings are only withheld in cases where there is a violation of the casino’s terms and conditions, such as bonus abuse, duplicate accounts, or other security concerns.
Please reach out to our support team with your account details so we can review your case thoroughly. If there was any misunderstanding, we will do our best to resolve it fairly. Your satisfaction is important to us, and we appreciate your patience while we look into this matter.
Best regards,
The Amerio Team
I've been trying to contact them since yesterday and they still haven't told me what I did wrong.
I tried to see their policy, but it's in English.
The chat did not point out the error and I would like to know if my deposit will be returned. It just told me that there's no point in crying. Great rhetoric from you. If I've made an undue gain, I'll just ask for my deposit back and my winnings, God willing.
Dear ADRIELDOMINGOS.
We’re sorry to hear about your frustration and understand how important clear communication is in situations like this. Our goal is always to provide fair and transparent service to our players.
If you haven’t received a clear explanation yet, please reach out to our support team again, and we will make sure to review your case thoroughly. If any mistake has been made, we will work to resolve it fairly, including addressing your deposit concerns.
Your feedback is valuable to us, and we appreciate your patience while we look into this matter.
Best regards, Amerio team
If you inform me of the exact error via chat or numerous e-mail requests, I will no longer make the mistake that I don't even know they're claiming!
I'm just asking for my deposit back. That way I'll make another deposit with a bonus and play the way the site says, once I'm aware of it. What you can't do is confiscate everything and not even know what's going on.
Dear ADRIELDOMINGOS.
We understand your frustration and appreciate your willingness to follow the rules if a mistake has been made. Our goal is to provide fair play and transparency to all players.
I have been informed by the appropriate staff at our casino who will respond to your situation.
Regarding your deposit, we will review your case to determine the best solution.
We appreciate your patience and are here to assist you. Please stay in touch with our support team for further updates.
Best regards, Amerio team
Some of your agents are rude to us, the policy is in a foreign language and it would be nice to point out the error in Portuguese, since we are on Brazilian soil.
Once the error is clear, and I realize that I have really violated your policy, this will never happen again.
My level is palladium on the Amerio platform, showing that I am a player who has invested a considerable amount of money, often losing everything, rarely making a profit. If the profit from this situation was undue, confiscating the undue profit is fine, but confiscating my deposit together, without justification, makes no sense!
Dear ADRIELDOMINGOS.
We sincerely appreciate your loyalty as a Palladium level player and understand your frustration with this situation. We apologize if any of our agents were rude to you - this is not the experience we want for our players and we will certainly deal with it.
As for the issue, we agree that clear communication is critical. We will make sure that you get a detailed explanation in Portuguese so that you fully understand what happened. If it was a mistake or misunderstanding, we will be happy to review your case.
We also understand your concern about the deposit and will check this matter thoroughly. Thank you for your patience, and we appreciate you being a part of Amerio!
Best regards, Amerio team
I look forward to hearing from you,
because so far I've had no response.
Only rudeness on the part of your people.
Dear ADRIELDOMINGOS..,
After a detailed analysis of your case, we have identified what happened. You placed a bet using bonus funds, left the game session, lost all bonus funds until the bonus was canceled and then returned to the same slot. The winnings from this action were credited to your real balance. Unfortunately, this method goes against our bonus policy, which is why your balance was canceled for violating the terms.
According to the rules of our platform, we have the right to cancel balances when there is a breach of the terms of use. Furthermore, as this was not an isolated breach, your deposit will not be refunded.
If you have any further questions, please contact our support team.
Sincerely, Amerio team
Okay,
Would you have a limit for buying Scarter with the bonus balance value? Because normally the value of the bonus balance is less than the Scarter purchased and the bonus is automatically removed from the system. In this way, the winnings can go directly into the real balance.
But as I said above, I'm not entitled to anything and I'll pay attention in the next bonus purchases with Amerio!
Thank you for clarifying what happened that caused my winnings and deposited balance to be blocked.
Have a look at the various bugs in your bonus, I've activated the palladium free spins and I'm spinning on time...
The bonus doesn't disappear and it doesn't tell us how much has already been wagered/rellover required.
It's hard to have parameters, but when it comes to confiscating all balance and "illegal" winnings we don't have a chance to argue.
Dear ADRIELDOMINGOS.
We appreciate your feedback and understand your concerns. If there are any issues with the bonus system, including tracking wagering progress, we want to ensure that they are dealt with appropriately.
Thank you for bringing this issue to our attention. We appreciate your feedback and will do our best to improve your experience.
Sincerely, Amerio team
Hello amerio,
I thought I had overcome our problem with the confiscation of the real balance plus the funds obtained in an "irregular" way totaling R$ 510.46.
But this time, for example, what's to stop me from going into a casino (physical or virtual) with R$1,000.00 and losing R$300.00... and deciding to leave with R$700.00? Or am I obliged to play it all? I might win more, of course, just as I might lose everything. So I decided to stop and go out with the R$700.00!
Because in the case below, I'm trying to withdraw my funds and you're just refusing! If you don't want me to participate in your platform anymore, I'll start a new one.
If you have any policies that I have violated, please explain them to me again.
Dear Amerio,
If I violated your bonus policy again, why didn't you confiscate the balance this time?
I'll leave the balance there for you, but if you can tell me specifically what happened this time. I look forward to hearing from you, because as far as I can tell, I won't be making any money at Amerio, only losses.
Attn,
Adriel
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