Alf Casino - general discussion (page 6)

On Tuesday they told me it would take three more days for the verification, today three days have passed! As I had already thought, they want bank statements from November and December again. This increasingly confirms the suspicion that they are scammers and are trying to play for time.

I can only advise everyone not to deposit anything there.

I hope someone can help me here in the forum. I will also pass this on to my lawyer.

Hi.

I browsed how palyers comment on the casino plus a few complaints, and to me it seems like the casino is a bit disorganized and innaficient. Despite having all the positives of fair rules and any other qualities, while dealing with players, they lose. User feedback is bad.

So, in light of this, I think the lawyer won't help you much, but if they fail to resolve that in 14 full days total, you may instead submit a free of charge complaint through our Resolution Center. All submitted and valued complaints have been resolved so far. What do you think?

Then I would like to file a free complaint.

Thanks for your effort.

Please let us know if nothing will change by the mentioned time of 14 days and if not then we will try to help you. 

If you have any questions about your complaint, feel free to ask them and we will try to answer them. 

Nothing has happened for more than 14 days.

Thanks for the support.

In that case, please follow this link and file a complaint. Our team will surely be glad to help.

What do you say?

They are scammers. They offer simple 25% real money cashback (1x wager needed) for last week live casino losses. You just need to contact them on Monday. Everything was fine until yesterday. In last week I deposited 766€ and played only live blackjack. Lost it all. I should get 191.5€ of cashback but they refuses to pay. I don't know what kind of people work there but it's simple just to look deposits history, live casino losses and count 25% of that... I have played there only because of that cashback, knowing that I will get 25% even if I loose. Avoid them

What is the reason for not paying, though? Is it stated in their terms that they will give that cashback every time, or are there some conditions to get that?

They said:

"I would like to kindly inform you that after checking your account, it appears that the amount accumulated during last week's activity does not meet the requirement and is not eligible for Monday's cashback."

That's obviously not true.

There are no any special conditions, just 25% of lost money in live casino. Minimum cashback is 5€ and maximum is 200€.

I have already made complaint on site and hope that it will help.

Thank you for clarifying that.

I would expect support to share the numbers and details clearly with you.

I went through the offer listed on the promo site and did not spot any limitations. I guess this is the offer:

https://alfcasino-2055.com/en/promotions/casino/live-cashback-25 👈

Well, I would be very hesitant too.

Test, it's that promotion.

It's very unfair if you offer cashback and then deny to pay out.

I wouldn't play there if not that cashback.