Acorn Casino - general discussion (page 2)

I'm quite surprised it works. However, approval does not mean completion. Let's hope you find a way around it.

Good luck with that!!

Nothing has changed, and I am beyond frustrated. All I want is to withdraw my money, it’s mine. I told them that the verification page says I’ve exceeded attempts (3) to upload documents, and it gives me no other way to verify, and no explanation as to why my documents weren’t accepted. I can’t find a phone number or any other way to contact them except their message system, which they never reply to! I currently have $1000 stuck in this game. Please tell me what I can do, I’m ready to claim fraud

I'm sorry that nothing has happened and I remember when we wrote to each other a few days ago you told me that it had been going on for over a week. We give casinos 14 days to resolve KYC and withdrawals so if nothing new has happened in that time and you still can't verify or withdraw, I suggest you file a complaint on this link. 

I think that if the casino does not communicate and you do not know anything new and also you can not insert any documents, it is not pleasant. So our team will try to help you if the whole process has exceeded the mentioned time. 

I firmly believe that you will be able to verify and then withdraw. Let me know how it goes. 

I just deposited $20 and now can’t get the game to load. What now?

Finally got everything fixed! They made me able to submit my proof of residence again, and it was accepted, and now I’m 100% verified. I’ve played all day today, redeemed several times when I got ahead, and all my redemptions are already in my account! It was so frustrating getting to this point, but I’m glad I persevered, as now redemptions are quick. I love this casino because they’ve got what I like to play, and the graphics when you win are great.

Hi, just wanted to mention, I have been playing on Acorn for a couple of days, and there have been times I can’t get back in to the home page. It was when I was checking out the buttons, then a couple of them I couldn’t get back to the game.

Just thought I would let u know,

cld101563

I would ask the casino for further explanation. Might be a glitch, or the game is not available anymore.

Oh my, what a lovely piece of information! Hopefully, now that you are fully verified, you won't encounter such complications again. 🐱‍🏍✨

Thank you for updating us!

Hi! Thanks for the notice, but I'm sure the casino's staff would also appreciate this. Care to let them know too, please?

Same bs I kept going through! I finally gave up!

Hello to everyone. I would like to inform all of you about an update our team has found out about Acorn Casino. As you can see in our review the casino is closed. Unfortunately there has been a confusion between the Acorn Casino and some Acorn app!!! We have received a lot of messages from the players about the Acorn not paying the winnings or about the app not working properly. I have to inform you, that Casino Guru does not have apps in the database, and we are sorry that in that case we are not able to help any players using this particular app. Please be careful when using this kind of apps.

Feel free to use this new thread to discuss all Acorn mobile app related topics 👈.

I have been playing this game and verified my account and identity and put in for a withdrawal on January 20th and still it just says under review and I reached out to support and they said they was sending my information to the right department and haven’t heard back from them and haven’t been able to reach anyone since that one time and still have not received my withdrawal from them

Hello there. I can understand your are a bit skeptic right now. The support at this casino is surely "taking their time", as w say. Have you had, by any chance, some new information from them by now? If there has been no news, I would recommend you to file a complaint. Our team will try to help you out. You can easily do so over here 👈. Please let us know if you need any help.

Hi I’m having the same issue . My friends downloaded the game after a friend told us about the game . Mine is completely different from theirs . Mine has no jackpot nor area where to add money see pic below

Hi, when you click on the three lines on the top right what do you see there ? When you open it in the browser, does it show differently ? The golden piggy bank means what ? 

No matter what I try I can not withdraw money, I have accrued over 1k dollars and it never sends the verification code no matter how many attempts I try

If your playing on demo most slots don't have jackpot they have a modified version that I have also experienced at some smaller casinos

Hey, I'm sorry to hear about your problem at the casino. 

Nevertheless, what verification code would you need ? Should the casino send it to you ? Have you tried contacting them about your issue and asking where the problem might be ? How long has your situation been going on ? 

Please let me know more so we can try to help you.

I have tried contacting them and was able to reach them once and was told they would forward my issue to the right team member and never heard back or got my money and haven’t been able to reach them again and I did my redemption Jan 20th, 2024 and when u verify you enter ur PayPal for them to send ur money to and I have received a email about my redemption the 20th as well but nothing since

Hi, does that mean you've been successfully verified in the casino, yes ? 

As far as the withdrawal is concerned, if you have been waiting since 20 January, that's enough. I suppose the casino didn't tell you any reason or is it different ? 

Anyway, we give casinos 14 days to sort out the withdrawal process and if they have not done so and you have no new information, I would file a complaint.

Just click here and you can submit one on this page. ⬅️

Our team will try to help you and hopefully you will get your money in the end. 

Are you in?