Acorn Casino - general discussion

If you want to discuss anything related to Acorn Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I’ve played and got $28.80 and still have not been paid yet ! All it says is that it’s waiting under review it’s been three days!!!

Hi, first of all I would like to ask if you actually play in this casino because it is listed as closed on our website. So is it definitely this casino ? 

However, as far as the withdrawal is concerned, we give casinos 14 days to resolve such a request, so there is no need to panic if it's only a few days. Could you please let me know how this is going so that we can try to help if the problems continue ?

It’s acron casino slots . nd they have mailed me saying it will take 7 days .

I understand and when did you enter the withdrawal ? As I mentioned we give casinos 14 days and if the casino said it should take a week, I would recommend to be a bit more patient and wait and see how it develops. Have you verified your account yet ? 

Anyway, if there is new information or if you get the money could you please let us know ?  

First of all this casino is not closed. And I’ve had nothing but a good experience. I’ve cashed out over $1200. The first cash out took 9 days but I gave them the wrong email address. They still sent the money after investigating. withdrawal after that has been 24 hours or less.

Hey. Thank you for the information. I've forwarded it to our data team to have them take a look.

However, I'm glad you had a good experience here and that your little problem was solved. Do you play here often? 

Hey there.

Well, according to the Data Team, there is no way to access the site or register. Could you perhaps send us some screenshots with a visible link or URL? I'm sure that would help because we intend to be 100% sure our data is accurate. 🙏

I just started playing the downloaded app Acorn Casino - Slots slots and to tell you the truth I am stupidly, confused, and I don’t understand how you could win money to cash out and I don’t even see a cash out in the app. Is there something I’m missing?

I have put money in, then cashed out before with no problem. Now it’s telling me to verify, which I have no problem doing, but it won’t accept my document, which is on their list of accepted documents! And it says I’ve tried too many times! I’ve written to every address it gives, and have yet to receive a response! Meanwhile I’ve got $1000 sitting in the game, that I need in my account, like yesterday! I don’t know what to do! Report fraud? Will I ever get my money?

Hello, I don't really understand the problem you have in this casino. The question is how you can win. Probably just by playing in the casino. 

As for the cashout, I wonder if you have to have some funds that can be withdrawn in order to see such an option. If not, you can ask support where you can find this feature and if there is a problem in the app, try reinstalling it or log in to the casino site and don't use the app to make a withdrawal.

Hey, you said you haven't had any problems in the casino so far, which could be a good sign. 

But regarding your verification, you didn't even get any answer why your document is rejected even though you actually see it as accepted ? How long has your situation been going on ? I think it will probably be necessary to wait a bit longer and give the casino some time, and when you know what the problem is, I hope it can be solved. 

Eventually, if nothing happens and the casino doesn't allow you to withdraw or doesn't give you any answer about your verification, let us know and we'll try to help you. 

I have not received an answer as to why it was rejected, and this has been about a week now. I write to them multiple times a day. I will let you know if it resolves or not

Now I’ve gotten an auto reply saying they’re on weekend, so two more days with nothing resolved…..

Well, that's unfortunate. We give casinos 14 days to resolve both withdrawals and KYC so if nothing changes be sure to update me and we will try to help you. Hopefully things will be sorted out next week. 😕

I will keep you posted

Idk if this will help

Im not sure what you’re trying to show me? Is there something I should look for in my profile?

Thank you. What should I see, please?

Update: still no resolution on my proof of residence verification. I got on my bank account and saw a pending charge for three dollars, where this casino is trying to withdraw three dollars out of my account??? So they are making it hard for me to get my money but they’re taking money out of my account?? However I did discover, that trying to withdraw smaller amounts did not ask me for my verification, so I withdrew less amounts at a time, and they have already been approved. This is not how I wanted to receive my money, a little at a time, but I’m going for it before my money disappears. I will update as I find out more.