I have no way of withdrawing money.
Visa doesn't work, mastercard doesn't work, crypto doesn't work.
Bamk transeer only iWlochy
Failure
And no help from support.
I deposited with a card and crypto, I withdrew with crypto. Now I have no way to withdraw my winnings
I've tried to verify my account several times, but they always reject it. I ask for the reason, and they tell me they need a bank statement with my last deposit. I send them a document, and they reject it. I also don't send a payment certificate from my bank, nor photos of the card I used to make the payment. There's no way to verify the account; they do everything they can to prevent me from paying.
So hopefully our team will be able to find out more and help to move forward with your verification through the complaint.
PLAYER ID: 43527906
Warning! Slots.co.ru / 7 Slots has serious payout issues.
I completed full verification on November 5th (message received: "Congratulations, you’re verified"), but I still haven’t received my money.
My balance was $400, then I reduced it to $200, but even this amount has been stuck for several days and does not appear anywhere in the withdrawal section.
There is no real support at all.
Only bots reply in the app, and emails receive no response.
It is impossible to reach a real person, and no one explains where my money went.
This site raises serious concerns about honesty and reliability.
I want to warn other players: your withdrawal may be delayed for a month or longer, and getting any answers is impossible.
Hello,
in other words, your account still appears fully verified. moreover, the withdrawal request has vanished and is no longer visible in your casino account. Thus far, you have received no instruction or explanation of those events and have no way of getting in touch with support.
Well, this is indeed a troublesome situation, but I believe there is one thing you may try and will cost you no fees.
We assembled a special team of mediators whose job is to investigate similar issues and, if possible, offer a solution. You may submit a free request here: https://casino.guru/complaints/create
In my opinion, without further communication with someone working for the casino, there is not much to conclude. Do you care to complain?
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