7Slots Casino - general discussion (page 5)

Please read carefully:

You need to click or tap this green link first:

https://casino.guru/complaints/createaaa 👈👈👈

Then follow the steps ahead in order to actually submit the complaint.

I truly hope you can do it.

I have had a good experience on this platform, and when I have had problems and/or doubts in the chat they have been able to resolve it for me.

That's great to hear! Glad the platform has been helpful for you.

Hello, I'm glad you like the casino and have a good feeling here. 

Although, if you had some problems that chat helped you solve, what were they about ? Can you tell us more ? 🙂

Reliable casino, pays and transfers within the times specified in the contract...above all safe!!

Does this casino offer any bonuses ? If yes, what are they ?

I won 180,000 Chilean pesos at the 7slots casino, I played in the fruit cocktail more than 10 days ago, I have called, sent messages, emails and no one answers me... my name is José Cifuentes Antilef

My email is J [email protected] What else should I do to get my prize paid?

Hello,

I think you need to get in touch witht the casino to find out what seems to be the problem. Have you requested vithdrawal for instance? Are you allowed to withdraw the balance?

I played for a long time in 7 slot and withdrew amounts of up to 500 lucas (it took a maximum of 3 days) until one day they processed me for about a month to pay me and the customer service is terrible, in the end thanks to a complaint that I filed here in casino guru they paid me and I chose not to play there anymore

If you have your account verified and still you have not been paid, I recommend canceling the withdrawal and doing it again. If 3 business days pass and you are not paid, file a complaint here and they will help you.

Bad experience.

I loaded 15,000 and won 1,000,000.

They allow me to withdraw 75,000 and they "administratively" deducted the balance, I can't even play it.

It's a scam

Hmm, that seems like a strange reason to me, did the casino tell you anything else? Did you play here with any bonus or not?

Could you describe the situation a bit more?

I was told that due to casino rules I could not cash out more than 5 times what I had deposited according to their rules, that is, I deposited 15,000 and I could only cash out 75,000, and that it did not matter how much I won, according to rules 27.24.1 and 27.24.2.

That's why they "administratively deducted" what I earned as a difference

And did you check the terms and conditions? If so, then it would probably be difficult to argue with them about something they have clearly stated there. 

However, since you have a complaint, our team will take a close look at everything necessary and see where it goes. 

Anyway, is it possible for you to at least withdraw what the casino has left for you, or haven't you tried it yet?

I don't know if it's necessary to explain that you can't argue with an online company. I actually find it frivolous that it's not said that if I charge 10,000 I can only collect 50,000 even if I win a big prize. I don't know if this is compatible with what a casino is.

I made the withdrawal request 6 days ago and it has not yet materialized, since it is still under review.

Kristina shared with you the Terms that she found in the casino and in fact it is exactly what you mentioned. It's also up to the player to familiarize themselves with such things because if you don't look at the terms regarding bonuses, then it can turn out like this. 

However, the fact that there is still a withdrawal under review would worry me a bit. Waiting a week without a response, I can't imagine what all the casino has to check. 

But a complaint will help if necessary and possible. 

Again, many are taking too long to withdraw.

7slots Casino

Hey, how long are you waiting for your money? I saw that you've dealt with this casino once before. 

How is it now? 🤔

Hello, I've been here for about 5 days and my request was cancelled, so I have to wait a few more days. And the chat people tell me that it takes between 24 hours etc. and that has never happened. I play in several casinos and it's the only one that takes a long time to withdraw. They don't even give me an answer as to why they cancelled my request. They said it could even be because of my bank and that's not the case. They are very unserious.

Have you contacted the support by email as well, or just on live chat?

The truth is that the live chat is not always aware of withdrawal issue-related topics, you know.

The best way is finding answers by email, they should always explain why was it rejected.

Try also to check your email for any messages. Even the spam folder, as sometimes these kinds of emails can finish there.

Have you requested a new withdrawal already?

They sent me an email in which I entered my account information incorrectly, and I have 2 pending withdrawals.