22bet Casino - general discussion (page 3)

Good evening, have you by any chance discovered something?

Hello!

I was told the response should come here directly. I'll try to push it a bit. 🙏

Thank you!

Yesterday I activated a 50% deposit bonus for sports and received 100 bonus credit. My bets increased the bonus balance from 100 to 180. However, when I met the wagering requirements to convert the bonus into real money, I only had 100 converted instead of 180. However, I decided not to contact customer service because the support isn't particularly good and not in German anyway.

Hi, in the case of winnings obtained on an AAMS/ADM authorized site it is not necessary to declare them in the 730 because the winnings are already taxed. In practice, it is the casino itself that will pay the amount that the player must pay as a tax to the treasury. Unfortunately, the situation is different for 22bet which is not an AAMS/ADM authorized site so everything won must be declared in the tax return under "Other income". On this, I make this consideration: in Italy gambling is legal only for ADM authorized sites, so if you declare a win on an unauthorized site, it is as if you were declaring an offense. The advice I can give you and which I hope will be useful to you: contact an accountant to understand how to do it; try to play only on ADM authorized sites. CasinoGuru has done a great job specifying for each casino whether they have obtained the Italian license, so these sites are easily identifiable from here

No problem 🙂

I see, kind of a shame. Good support should be essential in casino/sportsbook. 🤔

Can someone please help me with this issue, please answer this question?

Hi, for a start I would say that opening multiple accounts is a serious violation of the casino's Terms and Conditions. In the case of duplicate accounts, the casino decides whether you can keep any of your accounts and what your balance will be. Some casinos may forfeit the balance on both accounts, while others may prevent you from playing any further. Furthermore, since you have mentioned that you are addicted to gambling, I would advise you to refrain from playing in any online casino altogether and request self-exclusion.

However, I saw that you have opened a complaint about this problem with us, so it would be good to answer Veronika. She explained your whole situation quite well

You can reply her here.

Nevertheless, I would like to ask if you can still use one of the accounts or if the casino has closed both of them ? 

Hello everyone

First I would like to inform you about the current status so that you understand what kind of criminal gang is behind this organization.

In 2021, I asked 22bet via live chat to block me due to my excessive gambling addiction. I was then told that this wasn't possible, with a dry answer: that's not possible, we can't do that.

Of course, as the storybook says, I kept depositing, playing and losing. 1st point: You don't take gambling problems seriously and you make money from an illness that I have.

When I opened the complaint with Casino Guru, I couldn't provide any proof because I definitely didn't take a photo or screenshot at that moment. However, the casino, which is licensed by the Kahnawake Gaming Commission, must keep all my data and interactions with me for at least 5 years. You are being stupid and don't want to send me the data. Now my complaint has the greatest influence on the rating of the casino.

When I realized that this was also a dead end, I contacted the KGC because you polarize people so well and are professional. The casino violated a total of 3 KGC regulations:

1. Didn't block me when I asked
2. Not sending me my data due to GDPR
3. Store the data for at least 5 years

These things are all punished according to the KGC rules. However, my complaint was closed quite nicely as I didn't get in touch after 6 months. What kind of statement is that? After several phone calls back and forth, I was informed that the case was closed even though I sent all the evidence I had.

Guys, please stay away from these bandits. Never play there, block your accounts if you have one and avoid all interactions with them. They're all in cahoots, including the KGC.

To be honest, I also feel let down by Matej, who handled my complaint. I wrote several emails and received only a slow response or no response at all.

It's a shame that people support such criminal gangs.

Hello, I saw that your complaint was closed a couple of months ago and the casino did not provide enough evidence in your case, so it got black points which significantly affected the casino's rating. 

As far as evidence is concerned, I think you'll know that it's always good to have something to back up your opinion in cases like this, because sometimes it's hard to do without it. 

Anyway, thank you for describing your experience here on the forum to other players. 

I would add that the complaint was closed and until the casino provided what was needed, Matej could not do more. That's pretty sad for me. 

And after all, we certainly don't support this kind of casino behavior and we tried to help as best as we could. It would have been perfect if the casino had supplied the necessary documents and the complaint could have been reopened and resolved, but after all these months I'm not sure that will happen.

Either way, I wish you have a better experience and never run into this situation again. 😕

I asked Matej to adjust the amount, but he didn't comply. The amount requested is higher than stated. In my opinion, the casino should receive the necessary black points that they have earned.

You know, Matej is currently ill. I'm not sure whether you have gotten a response or not, but I'd say he will get back to you once he's feeling better again if this is the case.

We are all concerned, especially when casinos don't care to provide enough evidence.

Of course I'm sorry, I wish him a speedy recovery!

This shouldn't be an accusation against Matej, he can't help it that the casino reacts like this.

I'm just annoyed by this casino that delays no matter what the issue and doesn't want to find a solution with me.

Since I'm concerned with live chat histories, I contacted the live chat operator. According to the operator, all chats are stored on the server and last forever! But 22bet doesn't want to bother because they want to cover up the matter.

Get well soon again to Matej!

Matej would certainly thank you in this case. 

And I definitely understand that you're frustrated by this whole thing because I would be too, if I'm honest.

However, I firmly believe that he will get back to you as soon as possible and write you back to your email.

I wish your whole case had turned out more positively. 😕

I understand what you are saying and when I read your reply I thought that this guide about responsible gambling might be helpful for you. 

Regarding your situation, I can see that you realize that this was a mistake and it will be important now where our team gets to in your open complaint.

I wish you a fair resolution.

Rubbish casino I asked for a withdrawal over 8 hours ago via pix it was approved so far no money came in

Can you please ask Matej again to adjust the amount according to my email?

Thanks

Hello there. May I ask if you have any updates about your withdrawal request? Is your account fully verified here or was this your first attempt to withdraw?

Help, someone help me with this thief casino. They didn't deposit my money, I placed an order via pix so far nothing.