22bet Casino - general discussion (page 13)

Ok, I'll let you know when I know something. It's been almost a week and I haven't received a response, so I'm a little worried.

Yeah, it is surely not easy on you. Hang in there, please.

A week ago, my option to withdraw money from my account was suddenly revoked. I was asked to submit some identity proof to the security team. I did that. They asked take some pictures while holding the ID cards. I did that. They asked me for utility bills I did that. They are now asking me to send my voter ID? It has been a week now and the only thing they are doing is asking for more documents. I dont even know if it is safe anymore.

Hello, it looks like your account is under very thorough investigation, which is not pleasant, but without further knowledge in hand on the casino.

It may take more than a week, because it usually depends on the severity of the check and the number of documents needed.

The way I see it, it caught you completely by surprise, and I understand it is concerning. The best advice is to fully cooperate, even though it is not pleasant. 🙁

What range of other documents have you already provided, please?

My Aadhaar ID, voter ID, and some utility bills that I paid

Okey, thank you. Then I assume that something was not right with any of those; hence, the KYC has not been completed. Is that so, please?

No, everything I provided is correct and on point. I am not sure why they are taking so long too.

I see; I was asking from a casino's perspective, though.

I understand you are not aware of anything problematic, but the casino may see it differently. Understanding both sides usually leads to resolution.

Did the casino inform you about any problem with a document? What is the status of your account now? Verified, or perhaps under the verification?

Anytime I ask them what is the hold up. They just tell me to be patient and that these things take time, they never provide a reason. They have just asked for more documents now.

Thank you; what you describe may also indicate that your account and its activities are still under review. Asking for more documents suggests that perhaps there was nothing wrong with the previously provided ones; just more are needed. May I know how long you have been under verification, please?

Its been 10 days

That's kind of a breaking point, I think. We allow the casino a chance to fix the matter during 14 full days before we step in and ask questions. So there are a few days left. On the other hand, the complaint request may motivate the casino to make better efforts.

Speaking of which, are you familiar with complaint requests? We can look at the feature 👈 together if you like.