20Bet Casino - general discussion (page 4)

Nah, they just went you have (admit to) issues so we shutting you down. And you should know that you stand to lose and withdrawal cancelled to provide documents.

(Yes, I know it was unrealistic for a refund, but never hurts to try. They don't get paid to give money back or care, anyways.)

Which is still odd because you see people having success withdrawing even without verification (at least at the start). And they make you withdraw the same way you deposit... which was a real hassle because well the method I deposited they wouldn't let me withdraw to (because it's not an option, so why even have that as an option to deposit) so I had to deposit from another source which made me have to verify there too.

But ya, they didn't even attempt to explain why they didn't verify all that time. Just standard wordplay. Though I don't think it's much to get at.

" Dear Player,

Thank you for contacting us!

We would like to kindly inform you that your account was closed due to Gambling related issues.

We kindly inform you that according to our Terms and Conditions:

https://20bet.com/information/terms-and-conditions

"The player is aware of the fact that gambling on the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website."

Regarding the withdrawal request, we would like to kindly inform you that the account must be verified prior to processing the withdrawal request and as we can see your withdrawal request was canceled with a request for documents in order to pass verification.

Therefore, we would like to kindly inform you that your refund request was declined, the decision is final and isn't subjected to any further considerations.

Best regards,

Casino Support Team

"

Hello, I have a problem with the download, I can't do it, I'm only missing a photo from my last download

When I show it to them in the chat they tell me to upload the site they don't approve it I feel very unfair because I have made a deposit of €600 and I have shown my passport my last internet payment and address and they have approved it

Hi,

I think that you have to find the proper part of the website that allows you to upload whatever you need to upload. Mind that there is usually a max file size limit of format restriction. If you are lost, ask the chat again, and the operator should be able to navigate you through the website. 🤔

I hope you manage to solve this issue quickly. My fingers are crossed 🤞

Well, in general, we allow the casino 14 full days to complete the KYC and send the money, I'm also aware of the fact that some casinos may ask players to withdraw money using a different payment option that was already verified by the initial deposit - it just happens, BUT should be explained accordingly (3rdparty payment provider issue and so on). I also know that some casinos accept withdrawals without previous KYC, it usually has some limits though, unless we're talking about anonymous casinos.

But this part does not make much, doesn't it?

"...as we can see your withdrawal request was canceled with a request for documents to pass verification."

Allow me to say, that some casinos even verify the unverified player to close his/her account permanently and make sure that the same person would not be able to open a new account again in the future.

14 days is very lenient considering it takes seconds to give them money without verification, and there is no limit. For obvious reasons.

Well, regardless, still an absurd amount of time. Cancelling a withdrawal, then proceeding not to even bother looking at the documents sent in. (Unless it's implied they'd look at the documents when you make a second attempt, but most? people wouldn't ask again until verified, so *shrugs*.)

Of course, though makes more sense for people that have a betting habit that they don't like.

Still unfortunate, that this is how they do things. (Not unexpected, anyways. Lesson learned. Safe gaming sites only for me.)

I'm sorry you had to learn it the harder way, and I also perfectly understand that most players just can't comprehend those 14 full days, but that's what we found out as a business standard for stepping in via complaint.

If you ever feel mistreated go ahead and submit one, it's the most easily accessible tool players have, not considering the authority of course... for an obvious reason 🙂.

Stay safe playing on safe gaming sites 👍

Yep, especially since I had to switch deposit/withdrawal methods and the KYC on that took less than a day.

As mistreated as one may feel, there does not seem to be any path towards victory since we know most of the rules before even starting. (Though naturally, if one knows that something may take a 'long' time, then one is more likely deterred from even starting.) So it's time best not wasted any more than time already lost.

At least on safe gaming sites I know I don't have to waste my time since I can just exclude or limit myself instantly! (and can actually withdraw, yay for bankid digital verification)

Well, I'll be seeing myself out. Hopefully I won't have to show up here too often besides good reasons.

Hello,

I found out that I completely forgot to mention our latest and I dare to say most complex project currently underway! It is called the Global Self-Exclusion Initiative, and I think that you may find it interesting.

We aim to unify and sort out the issues with self-exclusion. Quite a task, but Šimon is a very dedicated person!

I hope we will be successful one day.

I wish you far better experiences in the future of course!

Good afternoon, I cannot withdraw any amount from 20bet. Is it a scheme?

Hello,

I can't withdrawal my money from 20bet.

Can anyone help me?

i have send all documents and all were approved.

thank you

Did I manage to solve your problem?

Hi, when did they approve the documents? How many days ago?

Hello,

Passing the verification is a good sign. In what status is your withdrawal now? When exactly was your account verified, please?

Transfers can take several days, so let me know.

They are asking for a lot of documentation.

Then I see many comments saying that it is impossible to withdraw money from 20bet which is a scam to deceive people

It's been about 5 days

I'd say it's important to keep in mind that other players' experiences are not your own.

This is especially the case with user reviews. Focus on complaints instead, each complaint contains details you can review and decide how similar to your current situation the complaint is. Furthermore, complaints are supported by proof, at least from the players' side. The user reviews are not.

I checked the complaints for you - you can do the same by clicking this link.

Based on the rating, complaints, and the fact this is your first withdrawal, I would not say the casino is a scam.

The first withdrawals usually take more time, and the verification can be easy or can be complicated, the point is to cooperate and make sure to provide all required documents.

For now, try to be patient and remind the casino once a few days.

Let me know the moment you get any updates, please.

Does this casino have games that are good for beginners?

Which games are those supposed to be? Slots? Just bet and spin... 🙂

Honestly, I would personally need a clue.

The prestigious house 20bet canceled my account after requesting my withdrawal through Skrill... I had already requested it 5 times before, receiving continuous rejections, they mention that it is their system that is failing, well, lie... they are scammers or what! !