20Bet Casino - general discussion (page 5)

Hello there,

it must truly be a horror. Well, if the casino has some technical troubles, I guess they must find a way to fix that first. Can you change your withdrawal method to pass that?

What makes you think the casino is lying to you?

I was in 20bet playing the live casino game (Adventure Beyond wonderland) I won 54 thousand Argentine pesos and I noticed that my account was suspended and that the money did not enter either. I had also already made a withdrawal of other money, but they will not pay me either. I think there was an error on the site, I tried to play other games but I couldn't either, I get a message: User action not allowed.

I hope they can fix that soon so I can use the site normally again.

Hello there.

So you still can access your account, right? I would inform the casino immediately, to ensure you complied with the rules. This error message you got doesn't explain much.

Let me know whether you find out what happened.

I have been talking to the chat support for 1 week, I also sent them an email and they tell me that I must wait for an email from the responsible sector. Every time I talk to support they tell me the same thing Ok. how much longer should I wait? I didn't know it was so bureaucratic. You play, you win, then you have difficulties withdrawing the money or your account is blocked. That doesn't make sense.

Allow me to say your situation is far from standard. If the game was affected by some technical error or glitch, the casino is more likely to solve the problem with the game provider. To ensure the winnings are legit. In the meantime, you wait. I'm only guessing, the casino should explain to you, not me 🙁.

Feel free to submit a complaint here on our site, but we would probably have to wait for the casino's explanation, in any case.

Good afternoon 20 bet and a great disappointment I get a prize of 7000.00 euros I tried to raise 4000.00 euros for the rest on their pretext and always documentation for having an account with third parties which is shameful only the bank account is in my name and my husband's but by the looks of it this betting and so this is very poorly done be careful if a prize comes out you'll run out of money thank you

I'm not sure I follow completely, however, I find you've submitted a complaint - so allow me to paste here a few questions:

"Do I understand correctly that you are experiencing difficulties withdrawing your winnings since you share your bank account with your husband? Would you be able to prove that you are a legitimate owner of the payment method? Does your husband have an account in the same casino too?"

Answer kindly in the complaint thread, thank you.

I am reading all the reviews and every time I am afraid that I will not be able to withdraw my winnings.

I have been trying to make withdrawals for 7 days now, my account was verified, again they ask me for a bank statement and tomorrow will be 5 days without approval. The chat does not give any accurate response, 20bet is really one of the worst bookmakers.

Hi, according to what you wrote you probably watched the reviews later. I see that your account is verified, and that they are asking for the document you sent them, again. The casino has also not responded to the problem and I also noticed that you have had successful withdrawals in the past. Sometimes it can be a mistake on the side of the payment provider and the withdrawal can take a little longer.

Anyway, when you mention the bookmaker, in this particular case did you only bet or did you play slots or something else ?

Nevertheless, you have filed a complaint and Kristina will try to check what can be done about your issue. For now, we'll just have to wait and see how the situation develops, but if you have any new information, please let us know. 

I have only managed to make 1 withdrawal in this casino, all the rest have been canceled by requesting extra documentation, which is complex to obtain with banks, but they have already been sent.

I usually play slots and live casino, and my win was in the latter, but I didn't have any problems.

Unfortunately, like many reviews, I see that they only seek to tire the player by continually requesting documentation, and the response times are totally arbitrary compared to other bookmakers, I hope that other players do not fall for these sites with a lot of advertising, but customer service deficient.

I think I understand your point, but sometimes those hassles are more or less caused by other factors. You are from Chile, right? I would not be surprised if your verification would be more complex because of the country and its attributes. The same goes for other politically "interesting" countries, if I may say so. It involves the banking system and its limitations for instance.

Not saying it is your case - just an insight.

My best guess is that your first withdrawal was not worth the process, you probably reached a certain threshold.

How much did you previously withdraw, please?

Has the bank statement been accepted?

I must say I will never understand management who keeps players uninformed and discouraged, that's the worst...

Yes, from Chile, I would like to know what you mean by a politically interesting country.

Previously I withdrew approximately USD 2,000 and I had no problem, but I must mention that it was the first withdrawal. The bank statement was approved and validated in just 4 hours, after that I made other deposits, all from the same account and only one from another account, but always under my ownership, and this last validation is the one that takes more than 7 days.

I have communicated with support, chat, social networks and they only invite me to wait, unfortunately they do not provide any accurate information.

Hello.

I believe the point is quite obvious, isn't it? There is a much higher potential risk in many countries - based on political effects, local laws, restrictions, stability of the banking system, and so on. Casinos tend to measure that if possible When you come from a risky country, you may experience deeper investigation.

The verification process itself can also be affected by the "quality" of the casino's license.

I'm sorry the casino can't explain the matter, hard to tell what is going on now.

I suggest we wait for an update, not much else to do, at this point. 🙁

I already believe it, in fact in my country in the last time a lot of emphasis has been placed on the legislation of online casinos, specifically due to possible money laundering and non-payment of taxes.

On the other hand, what you mention about the quality of the license and in my experience with 20Bet, it is clear to me that it is an important and key issue when deciding where to bet.

Today I have been waiting for my withdrawals for 7 days and like many players, the casino only points out that the finance department is investigating... I hope this has a positive ending for me.

Yes, I heard the situation has escalated at some point.

You know, all those factors should not result in unnecessary delay. There is quite a difference between a let's say serious check and just a delay "masked" as the check. It's tricky to find out what is what in such a situation, but it is not over yet.

Try to hold on. 🙏

Hello, after fighting for more than a week, on Thursday they released one of the withdrawal requests, but it has been something very unpleasant, since I have followed them through social networks and email.

Now I am still waiting for the other requests to be approved and as we already know the practices of 20bet, they again ask me for a bank certificate of my last transaction.

It seems I still have a long battle left..

Oh my! It sounds ridiculous. I mean, what are they thinking? Keep fighting, it has to end eventually!

By God I saw an ad for this casino and I thought it was good, even more so when I saw the reviews here, I don't like it very much anymore 😬, although I mostly use cryptocurrencies and I see that most of the problems are in bank accounts, I'm already afraid

Hey! A tough decision, right? Don't play there if you still have some doubts, playing should be fun, not a horror.

At least, browse the casino's index, user rating, and related complaints. I think it is a very healthy habit worth keeping 👍

Hello everyone, I want to present my case and inquire a little about my experience in this strange 20Bet casino. A few days ago, I started playing in this casino, first I made my first deposit and then another one; through two credit cards. I also deposited cash through my registered Skrill and Netteller accounts. So far so good: suddenly a few days ago I started to win hugely at roulette, and in four days I already had more than 25,300 Swiss francs won; so i decided to withdraw 24,000. Before that check my cards, one was rejected and the other accepted. I sent bank statements of my credit cards, then I took a photo of my two credit cards. On the other hand, I sent screenshots of my registered Skrill and Netteller accounts, with this the support proceeded to verify my documents, so far so good. The problem began then when I requested to withdraw those 24,000 francs, thinking that everything was going well, that is, luxury, I stayed calm; Then, after a while, support sent me a few emails telling me without specifying much: your withdrawal request has been rejected, the reason: your cards have to show the recipient's name, digit numbers, etc. I say: either these are stupid or they play stupid; because first they verified my accounts since everything was clearer than water. Knowing that my accounts are fully registered in said casino, I sent the pertinent documents again today to see what nonsense I get this time. Continuing with my story, a while ago I also made a withdrawal of 23,000 Swiss Francs. Now it is only possible to wait for them to be sensible and comply by sending me the cash withdrawn; otherwise I will have to file a complaint to see if the casino deigns to do its job, which at the moment is not pleasant for me. In short, I am just waiting to see if they comply with their motto: withdrawals at 20bet casino are extremely fast within 24 hours. Gentlemen of the 20bet casino, I know that for one reason or another you will read the content of my comment, I urge you: do your duty, and do not be scamming people everywhere, there are already thousands of negative reviews on different websites. You do not know that you yourself are damaging by affecting your already decayed reputation; by acquiring so many negative reviews against it. After all, the scam is persecuted worldwide and of course; the boldest fish falls sooner or later into the net.