20Bet Casino - general discussion (page 5)

They are asking for a lot of documentation.

Then I see many comments saying that it is impossible to withdraw money from 20bet which is a scam to deceive people

It's been about 5 days

I'd say it's important to keep in mind that other players' experiences are not your own.

This is especially the case with user reviews. Focus on complaints instead, each complaint contains details you can review and decide how similar to your current situation the complaint is. Furthermore, complaints are supported by proof, at least from the players' side. The user reviews are not.

I checked the complaints for you - you can do the same by clicking this link.

Based on the rating, complaints, and the fact this is your first withdrawal, I would not say the casino is a scam.

The first withdrawals usually take more time, and the verification can be easy or can be complicated, the point is to cooperate and make sure to provide all required documents.

For now, try to be patient and remind the casino once a few days.

Let me know the moment you get any updates, please.

Does this casino have games that are good for beginners?

Which games are those supposed to be? Slots? Just bet and spin... 🙂

Honestly, I would personally need a clue.

The prestigious house 20bet canceled my account after requesting my withdrawal through Skrill... I had already requested it 5 times before, receiving continuous rejections, they mention that it is their system that is failing, well, lie... they are scammers or what! !

Hello there,

it must truly be a horror. Well, if the casino has some technical troubles, I guess they must find a way to fix that first. Can you change your withdrawal method to pass that?

What makes you think the casino is lying to you?

I was in 20bet playing the live casino game (Adventure Beyond wonderland) I won 54 thousand Argentine pesos and I noticed that my account was suspended and that the money did not enter either. I had also already made a withdrawal of other money, but they will not pay me either. I think there was an error on the site, I tried to play other games but I couldn't either, I get a message: User action not allowed.

I hope they can fix that soon so I can use the site normally again.

Hello there.

So you still can access your account, right? I would inform the casino immediately, to ensure you complied with the rules. This error message you got doesn't explain much.

Let me know whether you find out what happened.

I have been talking to the chat support for 1 week, I also sent them an email and they tell me that I must wait for an email from the responsible sector. Every time I talk to support they tell me the same thing Ok. how much longer should I wait? I didn't know it was so bureaucratic. You play, you win, then you have difficulties withdrawing the money or your account is blocked. That doesn't make sense.

Allow me to say your situation is far from standard. If the game was affected by some technical error or glitch, the casino is more likely to solve the problem with the game provider. To ensure the winnings are legit. In the meantime, you wait. I'm only guessing, the casino should explain to you, not me 🙁.

Feel free to submit a complaint here on our site, but we would probably have to wait for the casino's explanation, in any case.

Good afternoon 20 bet and a great disappointment I get a prize of 7000.00 euros I tried to raise 4000.00 euros for the rest on their pretext and always documentation for having an account with third parties which is shameful only the bank account is in my name and my husband's but by the looks of it this betting and so this is very poorly done be careful if a prize comes out you'll run out of money thank you

I'm not sure I follow completely, however, I find you've submitted a complaint - so allow me to paste here a few questions:

"Do I understand correctly that you are experiencing difficulties withdrawing your winnings since you share your bank account with your husband? Would you be able to prove that you are a legitimate owner of the payment method? Does your husband have an account in the same casino too?"

Answer kindly in the complaint thread, thank you.

I am reading all the reviews and every time I am afraid that I will not be able to withdraw my winnings.

I have been trying to make withdrawals for 7 days now, my account was verified, again they ask me for a bank statement and tomorrow will be 5 days without approval. The chat does not give any accurate response, 20bet is really one of the worst bookmakers.

Hi, according to what you wrote you probably watched the reviews later. I see that your account is verified, and that they are asking for the document you sent them, again. The casino has also not responded to the problem and I also noticed that you have had successful withdrawals in the past. Sometimes it can be a mistake on the side of the payment provider and the withdrawal can take a little longer.

Anyway, when you mention the bookmaker, in this particular case did you only bet or did you play slots or something else ?

Nevertheless, you have filed a complaint and Kristina will try to check what can be done about your issue. For now, we'll just have to wait and see how the situation develops, but if you have any new information, please let us know. 

I have only managed to make 1 withdrawal in this casino, all the rest have been canceled by requesting extra documentation, which is complex to obtain with banks, but they have already been sent.

I usually play slots and live casino, and my win was in the latter, but I didn't have any problems.

Unfortunately, like many reviews, I see that they only seek to tire the player by continually requesting documentation, and the response times are totally arbitrary compared to other bookmakers, I hope that other players do not fall for these sites with a lot of advertising, but customer service deficient.

I think I understand your point, but sometimes those hassles are more or less caused by other factors. You are from Chile, right? I would not be surprised if your verification would be more complex because of the country and its attributes. The same goes for other politically "interesting" countries, if I may say so. It involves the banking system and its limitations for instance.

Not saying it is your case - just an insight.

My best guess is that your first withdrawal was not worth the process, you probably reached a certain threshold.

How much did you previously withdraw, please?

Has the bank statement been accepted?

I must say I will never understand management who keeps players uninformed and discouraged, that's the worst...

Yes, from Chile, I would like to know what you mean by a politically interesting country.

Previously I withdrew approximately USD 2,000 and I had no problem, but I must mention that it was the first withdrawal. The bank statement was approved and validated in just 4 hours, after that I made other deposits, all from the same account and only one from another account, but always under my ownership, and this last validation is the one that takes more than 7 days.

I have communicated with support, chat, social networks and they only invite me to wait, unfortunately they do not provide any accurate information.

Hello.

I believe the point is quite obvious, isn't it? There is a much higher potential risk in many countries - based on political effects, local laws, restrictions, stability of the banking system, and so on. Casinos tend to measure that if possible When you come from a risky country, you may experience deeper investigation.

The verification process itself can also be affected by the "quality" of the casino's license.

I'm sorry the casino can't explain the matter, hard to tell what is going on now.

I suggest we wait for an update, not much else to do, at this point. 🙁

I already believe it, in fact in my country in the last time a lot of emphasis has been placed on the legislation of online casinos, specifically due to possible money laundering and non-payment of taxes.

On the other hand, what you mention about the quality of the license and in my experience with 20Bet, it is clear to me that it is an important and key issue when deciding where to bet.

Today I have been waiting for my withdrawals for 7 days and like many players, the casino only points out that the finance department is investigating... I hope this has a positive ending for me.