1win Casino - general discussion (page 17)

If I may add personal advice, I would always check the casino's reputation and consider whether it is worth the deposit. I guess you did not do that, right? 🙁

What is the problem with your withdrawal, please?

It wasn't processed....now they asked me to undergo verification, all my withdrawals all in all is not upto $50, most casino will ask you to for verification after one reaches €2,500 but this one is different.

I asked the casino's support if they'll allow me verify before playing but they said it wasn't necessary!

Your last sentence makes me curious. I experienced something similar, but it wasn't in an online casino, but a sports betting company. I believe that if the casino refuses to verify you, then it's not safe to make the deposits there, because you never know if they come up with some strange reasons why they don't want to pay out your winnings.

I wouldn't play in a casino that refused to verify my account tbh.

Ohh 😱

I never thought I will face such issues, I withdrawn 2 times and it was very swift!

But this time they denied me!

Damn, just provide them everything they'll require and be patient. Anyway, based on the rating they have on our website, I'd be more careful about where you want to play. This casino doesn't seem to be a good choice.

Alright sir, thank you!

No news, good news, still, I was just wondering how are you faring with the withdrawal, any progress? 🙂

Nothing yet, I sent them my document, they haven't replied yet!

They've blocked the account,,they stated that I violated a rule!

I gave them my documents, and now the account is blocked, they said I violated a rule governing multiple accounts, using automated software or not using the account for playing games!

Meanwhile I initially asked for verification because I got a second hand phone, I can't tell if someone had already registered with the phone,that was my reason for asking them to verify my account and I was told it wasn't necessary....fortunately I got 2 successful withdrawals with low amounts, now that it is $35+, they now suggested that I should undergo verification....this is definitely not a good behaviour!

Well,

it is not so rare that the KYC is triggered by a certain amount, so the casino does not have to verify each player asking for lower sums, especially during holidays when lots of employees are on vacation.

When it comes to creating multiple accounts, the casino should decide whether you gained an unfair advantage over them by creating these accounts. 

When it comes to the forbidden software usage or any related matters, the casino should present some proof, I'd say.

If you feel you have not done anything wrong or against rules, submit a complaint. We may be able to help you or explain what you should avoid in the future.

Thank you so much, I had laid a complaints.

Hello, I can see it right here🙂.

Now just give the complaint team some time to advance through the situation, it's good that you'll send all related communications by email, it usually helps a lot with the advancement, especially in the beginning.

I wish you luck with this one 🤞

I registered in the 1win game, I deposited 30 reais, I played normally and I won, the problem is in withdrawing the amount. Russia country and email houpmm@1win.xyz, and I can't change it and the support staff doesn't help

Hello, unfortunately, this casino has bad reputation by Casino Guru as you can see here and is even blacklisted. I am sorry but I think it was not a good choice. Please always check casino before you going to play somewhere. Let's see how will your complaint develop. I wish you a good luck.

Hi there,

I found the issue quite interesting - in a negative manner of course. Am I assuming correctly that, the details you'd like to change are not the ones you put in while previously registering on the site, so you want to put in the correct ones again?

yes I want to change the data, my correct one and not the one that is there and the one that I didn't put

´Well,

I'm eager to see how your complaint develops, can you prove that the data were changed? I mean did you make a screenshot with the original data you registered with? This may sound like a silly question though because I would not do that without a reason myself. So, it is just an idea.

no, I really didn't print it when registering, because I didn't think I wasn't going to register with my original data, I didn't know it was going to be a problem, so much so that I didn't receive any email about opening an account from the beginning because it's not my email that is there, and not even my phone, but the interesting thing is that my login enters normally on my cell phone

Hello, this is really a very unusual situation. Let me think loud for a moment. Isn't it possible that there is someone in their database with the same name as yours but with different details such as email and phone? Well, that was a rhetorical question, though. We'll see what our colleagues come up with. I definitely don't want to blame anyone, but the fact that player find foreign data on her/his account seems very strange. The casino should at least try to communicate with you regarding the issue and try to find out where the mistake happened and not answer just with a few negative words I think.