This casino has ignored my email to close my account and after I submitted i complaint here they said that they have changed their email ID and the one I sent sent to is no longer active. In fact the email support ID is still the same on their website and no other one for support.
Just a question if I may - I checked the unresolved complaint briefly and probably missed the part about different email IDs, but when you say email ID, what does it mean specifically please? Are you saying the casino said your previous request was not received because the email was changed but it still the same on the website?
I would like to be sure at this point. Thank you kindly.
Oh, I honestly do not know what to say.
Do you know what? I'll pass a quick note to the Data Team, just to be sure they too understood the point with the unchanged email address.
Just to be sure. In any case, I see its review now includes "No responsible gambling tools"...
Thank you. 🙌
Hello everyone .İ
want to warn all players about 1win Casino's misleading advertising. They promote themselves on review platforms claiming to have "Instant" (Ani) withdrawals, but the reality is completely different. As you can see in my screenshots, they don't process payments instantly—instead, they are experts at instantly canceling them!
On July 16, 2026, my withdrawal requests were repeatedly canceled one after another within hours, and the last one is just stuck on "Pending" (Gözləyir).
Their "Instant" speed only applies to canceling your transactions, not paying your money! Do not trust their false advertisements.
Hi, I know you were expecting something different, and I don't want to give specifics, but you are aware that "instant withdrawal" refers to a situation in which everything is good on all fronts; as far as I can tell, this is the practical meaning of such terms. In my opinion, no casino can provide an immediate payout in the event of technical issues, for example. In addition, it appears that it has been less than or just over a day.
In any event, could you please confirm that your withdrawal was successful? Could you perhaps choose cryptocurrency? That is regarded as one of the fastest choices.
I hope everything will be okay!
Good afternoon. Regarding 1win, I recently had an incident that’s currently under review. They have a lot of great games, but I think the customer service—since it’s automated—leaves something to be desired. That said, based on my experience, I’ve always received both my bonuses and my deposits. I’m not trying to contradict anyone—after all, if I felt I’d been wronged, I’d say so—but my payments go through in less than 10 minutes, so I’m sure that when I make a deposit, I won’t get scammed....
Great, I’m glad to hear that your experience with the casino has been mostly positive.
Could you tell me a little more about the issue you’re currently dealing with? You mentioned that something is under review, so I’d be interested to know what exactly happened and what the casino is reviewing at the moment.
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