1Red Casino - general discussion (page 22)

I found out that they use multiple payment processors to hide the payments so gambling authority from Netherlands can't track them easily. I contacted Inpay payment system, Checkout, Thunes . And they all where involved but they are many more.

I followed the track of money from my first widrawal of 5000 euro that I received. Behind that is like a spider network. I'm telling you that is shocking to see how sneaky they work.

I sent all my investigations about 1RedCasino to Curaçao Gaming Authority. They refused to respond to my emails. So now I made another email just for my final report.

I think they all work together and they are friends ,covering each one back in illegally activity. Behind the payments from offshore casinos is a huge network that hides the track of money.

If Curaçao Gaming Authority refuse to respond to my complaints means they are also involved and not credible anymore in gaming industry.

There is a special thread dedicated to such findings already.

I understand how frustrating this must be, especially when you’re trying to do the right thing and report the issue.

The problem is that this system is not really set up to protect players or deal with complaints in a meaningful way.

That’s why you’re not getting a response, not because your case isn’t valid, but because there’s simply no effective process in place.

I don't believe that the issue with the player that had more than 100k to get from casino was resolved.

There's no way the casino will pay out 100k in one go.

Please casino guru be transparent about the complains!!!

I'm sorry, but I do not follow you here anymore. The whole time, we were discussing your unresolved complaint publicly on the forum. No one said it has ever been resolved. I just said that the casino was punished for their stance and for them it is a closed matter. They resolve other cases with significantly lower disputed amounts; sadly, in your case, they decided to be unfair. Could this be the misunderstanding?

I reject the merchant's claim of 'refund abuse.' No chargebacks have been initiated; I am simply attempting to withdraw my legitimate balance.

​Illegal Operation: 1Red (Bets Entertainment N.V.) is operating illegally in the Netherlands without a KSA license. Therefore, their 'Terms and Conditions' are legally void under Dutch Civil Code 3:40.

​Unauthorized Seizure: The merchant has admitted to 'subtracting' (seizing) over €27,000 of my funds.

​Regulatory Breach: This matter is currently being escalated to the Danish FSA (Ref: 310488) regarding their payment processors (Checkout.com/Thunes) and to Mastercard Global Risk as a BRAM violation.

​I do not accept the small 'compensation' offered as a settlement for the illegal confiscation of €27,000

Well, if I may add a few words to this and I'm not trying to take sides here. The matter of confiscated winnings is not related to local license, especially when the casino is not licensed at all, or to payment providers. I understand you try to find anyone else responsible because the casino acted unfairly to you. I understand that you’re trying to find responsibility in the system, and from your perspective, it feels like someone should step in or be aware of what’s happening.

The difficulty is that payment systems don’t really operate on that level. They act on specific processes and criteria, not what they "should know" or what seems logical.

That means that even if something looks problematic from a player’s perspective, it doesn’t automatically trigger action on their side unless it meets those internal conditions.

This is why situations like this can feel very frustrating; there’s surely a gap between what seems reasonable and how the system actually works, because the international transactions are regulated by many laws; none of those include voided casino winnings, though.

1red is scamming me please can you help me..

I made a withdrawal of 457 but it never arrived and they closed my account in a hurry, without returning the funds they stole 457 money that I sweated to make them. They say it's the IP's fault, it's not true, the support told me that I could play with the same IP, I have the proof

Assistance please I would like to speak to a customer service representative

Do I understand correctly that they have accused you of using a VPN to play at their casino, please?

If you wish, you can file a complaint here, but unfortunately, I cannot tell you whether it will be resolved, as the casino has a very low safety index.

Usually, such casinos don't cooperate with our complaints team, so we can't do much to help our users.

Good morning romi I can't open your link, however I have proof of everything that allowed me to play with the same id

Try to use a VPN so you are able to open the link I have posted, and let us know how it goes.

Hello, I have proof of the withdrawal, they say that I violated the rules with the excuse of the IP address and they stole all my € 457 that I had withdrawn. I also have proof that I had previously contacted support and they told me that you can play with the same IP address. I have the screens, I also have proof of the withdrawal, and in addition they knew very well that I had the same IP address and insisted on making me deposit, in fact I deposited 600 at the beginning, they don't even want to send me the proof because it doesn't exist, romi and this is the message I would like to send. I can't write on the link you sent me. Can you help me please?

With the same IP as someone else, do you mean, though?

I don't quite understand this part, actually.

If you are unable to write to the complaint form, please clear the cache and cookies on your computer, turn off any translators on your computer, as we use an automatic translation on our site, and even use an incognito window if necessary.

Let me know if all of this helped, please.

Romi there is no email.. Everything I write is deleted I can't do it tell me an email please..

Hello, kindly turn off any translator you have been using, especially in the form of a browser add-on. That's what usualy prevents users from typing. Actually, they can type but the text is being erased. Is this what's happening to you, please? The incognito mode Romi mentioned could help with that.

Game support does everything they can to help me deposit. They contact me numerous times via email to deposit. Once I make a deposit, I play and follow the withdrawal, but they close my account. Are you kidding me? And they don't want to hear about my withdrawal. Please help me.

I made two withdrawals from here that were instant.

I now have two more on "accepted" but no sign of them yet, just wondering if anyone else has any similar experience with this casino.

I have asked the support numerous time but always get the same answer of "please keep waiting" or "I will check with the relevant department.

Thanks,

The casino works illegally in UK,Netherlands. I have official letters from ksa authority and UK gambling authorities about 1RedCasino operating illegally in those 2 jurisdictions.

I want to warn players to be extremely carefully with 1RedCasino, they are big scammers. Funny that casino guru raised they're rank with 0.2...shame!

Hello, I see you managed to submit the complaint. I expect the VPN issue to be properly addressed there.

Do you perhaps have any concrete indicators of what could possibly be wrong with the VPN?

Or perhaps are you aware of the VPN being used while playing in the casino?

I'm just trying to figure out what could possibly make the casino go for voiding the winnings.