1Red Casino - general discussion (page 22)

I found out that they use multiple payment processors to hide the payments so gambling authority from Netherlands can't track them easily. I contacted Inpay payment system, Checkout, Thunes . And they all where involved but they are many more.

I followed the track of money from my first widrawal of 5000 euro that I received. Behind that is like a spider network. I'm telling you that is shocking to see how sneaky they work.

I sent all my investigations about 1RedCasino to Curaçao Gaming Authority. They refused to respond to my emails. So now I made another email just for my final report.

I think they all work together and they are friends ,covering each one back in illegally activity. Behind the payments from offshore casinos is a huge network that hides the track of money.

If Curaçao Gaming Authority refuse to respond to my complaints means they are also involved and not credible anymore in gaming industry.

There is a special thread dedicated to such findings already.

I understand how frustrating this must be, especially when you’re trying to do the right thing and report the issue.

The problem is that this system is not really set up to protect players or deal with complaints in a meaningful way.

That’s why you’re not getting a response, not because your case isn’t valid, but because there’s simply no effective process in place.

I don't believe that the issue with the player that had more than 100k to get from casino was resolved.

There's no way the casino will pay out 100k in one go.

Please casino guru be transparent about the complains!!!

I'm sorry, but I do not follow you here anymore. The whole time, we were discussing your unresolved complaint publicly on the forum. No one said it has ever been resolved. I just said that the casino was punished for their stance and for them it is a closed matter. They resolve other cases with significantly lower disputed amounts; sadly, in your case, they decided to be unfair. Could this be the misunderstanding?

I reject the merchant's claim of 'refund abuse.' No chargebacks have been initiated; I am simply attempting to withdraw my legitimate balance.

​Illegal Operation: 1Red (Bets Entertainment N.V.) is operating illegally in the Netherlands without a KSA license. Therefore, their 'Terms and Conditions' are legally void under Dutch Civil Code 3:40.

​Unauthorized Seizure: The merchant has admitted to 'subtracting' (seizing) over €27,000 of my funds.

​Regulatory Breach: This matter is currently being escalated to the Danish FSA (Ref: 310488) regarding their payment processors (Checkout.com/Thunes) and to Mastercard Global Risk as a BRAM violation.

​I do not accept the small 'compensation' offered as a settlement for the illegal confiscation of €27,000

Well, if I may add a few words to this and I'm not trying to take sides here. The matter of confiscated winnings is not related to local license, especially when the casino is not licensed at all, or to payment providers. I understand you try to find anyone else responsible because the casino acted unfairly to you. I understand that you’re trying to find responsibility in the system, and from your perspective, it feels like someone should step in or be aware of what’s happening.

The difficulty is that payment systems don’t really operate on that level. They act on specific processes and criteria, not what they "should know" or what seems logical.

That means that even if something looks problematic from a player’s perspective, it doesn’t automatically trigger action on their side unless it meets those internal conditions.

This is why situations like this can feel very frustrating; there’s surely a gap between what seems reasonable and how the system actually works, because the international transactions are regulated by many laws; none of those include voided casino winnings, though.