1Red Casino - general discussion (page 23)

Hello, perhaps if you tell us when exactly those withdrawals were submitted and through which payment options, others would find somethign in common.

If I may offer a word of advice, though, I would vote for a decent casino licensed by the UKGC. This Red site has become quite risky.

if I may, I suggest you let go. It is really pointless to keep saying such words, because I already explained to you so many times in the past how the rating actually works.

Do you honestly believe that a casino with a rating increased by 0.2 points is now trustworthy?

It is about the warning and the red color. This raise was very likely caused by changes in the mathematical model. You can still see this:

Thank you for your efforts, but there is no need to vent.

The one I am waiting on was from late last Friday so it's still in the expected time frame, it is just because the two previous ones were instant after approval, probably a way to gain trust and keep you playing.

They have said to get back in touch tomorrow if I still haven't received anything so we will see.

They also accepted another withdrawal since that one on Tuesday.

I see, thank you. Hopefully those withdrawals will be properly handled even though delayed. Please let me know how it looks, as you probably noticed that this casino has a reputation for horrible experiences from other players.

I contacted them again and they asked for a bank statement, presumably to show that I haven't actually received anything in to the account, and a copy of my account on the website showing the accepted withdrawals.

They aren't ignoring me or saying i have broken any terms etc. so we will see if it arrives.

Cheers,

Good evening Radka, they don't want to give me explanations, I didn't ask to explain the situation to me, send me a proof and they say they are not obliged to send the proofs, because it doesn't exist, I also have the screens that they told me so help me please..

Well, casinos often don’t tell individuals exactly what they did wrong, and so on. Usually, you get some general explanation, and sometimes not even that.

So if the problem was the VPN but you claimed that the casino told you that you could play from that IP address, and so on, it will probably be most important to confirm that somehow. 

In any case, the most crucial thing right now is for you to respond to your complaint so the case can move forward. Please do so.

Good morning, I've already submitted the complaint. How does it work once I've submitted it? Is there any chance the situation will be resolved?

Whether the situation gets resolved will also depend on the casino. Since they have a pretty poor safety rating, I can't say for sure whether they'll cooperate with us or not. 

What's important, though, is that you filed a complaint, which is great, but you also need to respond to it when our team asks you something. If you don’t do that, it will be closed, and we won’t be able to help you.

Yes, I will always respond, and I also have all the proof, but where will the team contact me via email? Where will I receive updates?

You'll get a notification that a new reply has been added to the complaint, which will also remind you to reply if necessary.

Also, you say you'll respond, but I still don't see your reply there. The timer in the top right corner still shows 2 days. I wouldn’t wait until the last minute, though, since you’re basically just dragging things out by doing this.

I don't understand, sorry, I don't see anything where I'm supposed to reply.. Please can you help me, did someone write to me?

I have already submitted the complaint and they replied to me. Do I have to do anything?

From what I can see, you’ve already answered what a good sign is, so next time you’ll know what to do if we need a response from you again. I’d say don’t wait until the last minute.

Hello and thank you for helping me get the full picture. I dare say this picture looks more promising than I initially expected. Great to see that the casino has been cooperating. 👌

Please let me know what comes next. It would be nice to see this issue resolved soon.

The two withdrawals still havent arrived but the casino did provide the ATR numbers and also the UETR numbers too, doesn't help me as my bank said they are unable to search for the transactions their end so I am stuck in limbo between them both.

I asked if it is possible for the casino to reverse the withdrawal and then I will use a different method. I withdrew again after the two that still haven't arrived using a different bank account and it turned up fine.

Yes I replied, now when will I get a reply.. I would like to get my funds back please..

So you already have some money in your banking account, but the originally used payment option appears to be problematic, I see. Quite interesting.

I agree there is no harm in cancelling the two withdrawals given those circumstances, but let's wait for the casino to confirm. Occasionally the actual technical processing brings complications.

Well, I'll be here to see the progress with you.

Hello, that's where the complaint item comes in. Take a look at it, please.

Just as Jato explained, there is another turn ongoing, so for now, please wait for the mediator to respond back to you in the complaint thread. We know you won the money because you complained about the casinos' steps. 🙂 No need to worry.