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I made a 20 euro deposit today 12/5/2023. The amount missing from my credit card but the casino does not credit to me. No one amswer to my emails or live chat. I feel scammed i want my money back. This site should not excisted. This site have to be on a blacklitlst as scam.

Dear Aris13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Aris13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino replied that it has nothing to do with the deposit and that I should contact my bank. I charged the money normally. They didn't want to solve my problem from the beginning. They asked me for documents that were not necessary to save time and finally they told me that they have nothing to do with the subject. Unacceptable casino. I was still short of 20 euros, which I will never get back. The provider charged them normally and let them say that they were not charged.

Το καζινο μου απαντησε πως δεν εχει καμια σχεση με την καταθεση και πως πρεπει να απευθυνθω στην τραπεζα μου. Τα λεφτα τα χρεωθηκα κανονικα. Δεν θελαν να επιλυσουν το προβλημα μου απο την αρχη. Μου ζητουσαν αγγραφα που δεν ηταν απαραιτητα για να κερδισουν χρονο και τελικα μου ειπαν οτι δεν εχουν καμια σχεση με το θεμα. Απαραδεκτο καζινο. Εμενα ακομα μου λειπουν 20 ευρω τα οποια δεν θα τα παρω πισω ποτε. Ο παροχος τους χρεωθηκε κανονικα και ας λενε οτι δεν τα χρεωθηκαν.

Dear Aris13,

Do I understand correctly this was your first deposit in the casino? Did you deposit via the cashier menu of the casino? Did you contact the bank regarding the transaction you made?

Could you please forward what your bank and the casino replied to you regarding your deposit attempt?

My email is tomas@casino.guru

I'll await your reply.

Dear Aris13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.