Wildz Casino - Pelaajalla on talletusongelmia.

Dear janthra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Was the deposit credited to your casino account?
• Did you make any successful deposits via this payment method before?
• Could you please clarify if you currently have access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

HEY !

The answers. 1. Yes, the amount in question was credited to my casino account, but it was locked immediately, and I haven't been able to play with it. 2. I have made deposits to my casino account in the same way before and they have been successful...although they have been smaller amounts. 3. I can still access my casino account, but it requires me to identify myself to DANSKE BANK's account, which of course cannot be my account, which should be easy to check.

HEI !

Vastaukset. 1.Kyllä kyseinen summa hyvitettiin kasinotililleni mutta lukittiin saman tien,enkä ole voinut pelata sillä. 2.Olen tehnyt talletuksia kasinotililleni samalla tavalla aiemmin ja ne ovat onnistuneet hyvin...tosin ne ovat olleet pienempiä summia. 3.Pääsen edelleen kasinotililleni mutta se vaatii että tunnistaudun DANSKE BANKIN tilille mikä ei tietenkään voi olla minun tilini mikä pitäisi olla helppo tarkistaakin.

Hello everyone,

Thank you both for your replies.

janthra, could you please clarify why you didn't put your name as an account holder? Do you have any proof that you deposited using your own bank account? Also, you mentioned that Danske Bank asked for permission to complete the transaction. Could you please clarify how exactly they asked for permission? Do you happen to have any proof of this?

Hey ! I don't really own the account ....0542. I have ordered a document from the bank that should prove that I do not own the account in question at Danske Bank and I am waiting to receive it....the document in question has the bank's official stamp and the bank's official signature, so it should be sufficient proof.

Hei ! En todellakaan omista tiliä ....0542. Olen tilannut pankilta dokumentin jonka pitäisi todistaa että en omista Danske Bankissa kyseistä tiliä ja odottelen että saisin sen ....kyseisessä dokumentissa on pankin virallinen leima sekä pankin virallinen allekirjoitus joten sen pitäisi olla kyllä riittävä todiste.

Please forward the document to me and the casino when you receive it. My email address is kristina.s@casino.guru. Thank you.

Dear janthra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In short: I have now received an official document from Danske Bank which should prove that I only have 1 account with Danske Bank (the bank has defined the wording itself) ....so nothing DANSKE BANK Finland's website ....542 remaining accounts.(with the name of the account opening is impossible, so it's an account owned by DANSKE BANK) Naturally, Wildiz has the right to check the information, but I haven't received clear instructions HOW CAN I PROVE that the account in question is not mine! If the comparison is allowed, it is exactly the same thing as if I traveled by bus and I was then required to prove that the bus is mine. I have never received any instructions or advice from Wildz on how to prove that til .....542i is not mine but on my own initiative I suggested that I get an official copy from the bank with the bank's signature and stamp. I didn't get a clear answer to that as well, is it enough or not? I sent both Wildz and Casinoguru a copy of the document as a pdf file. Wildz's customer service did not react to it in any way but still demanded an account ....542 documents...I still have the original document but I will post it if necessary. I also have archived the dozens of e-mails that I have sent in vain with both Wildz's customer service and Danske Bank. The essential question is; HOW CAN I PROVE THAT THE ACCOUNT IN QUESTION IS NOT MINE?...Only Danske Bank can confirm the ownership of its own arrangement account! I would believe that all players who deposit larger sums into their game account will be subject to a similar practice in Finland today...unlike in previous years.

Lyhyesti: Olen nyt saanut Danske Bankilta virallisen dokumentin jonka pitäisi todistaa että minulla on vain 1 tili Danske Bankissa (pankki on määritellyt itse sanamuodon) ....ei siis mitään DANSKE BANK Suomen sivusto ....542 loppuista tiliä.(jolla nimellä tilin avaaminen on mahdotonta eli kyseessä on siis DANSKE BANKIN itsensä omistama tili) Luonnollisesti Wildizilla on oikeus tarkistaa tiedot mutta en ole saanut selvää ohjetta MITEN VOIN TODISTAA että kyseinen tili ei ole minun ! Jos vertaus sallitaan niin kyse on aivan samasta asiasta kuin jos kulkisin linja-autolla ja minua sen jälkeen vaadittaisiin todistamaan että linja-auto on minun En ole koskaan saanut Wildziltä mitään ohjetta tai neuvoa miten todistaa että til .....542i ei ole minun, vaan itse oma-aloitteisesti ehdotin että hankin pankilta virallisesti pankin allekirjoituksella ja leimalla olevan kopion. Siihenkään en saanut selvää vastausta riittääkö se vai ei ?Lähetin sekä Wildzille että Casinogurulle kopion asiakirjasta pdf -tiedostona.Wildzin asiakaspalvelu ei millään tavoin reagoinut siihen vaan vaati edelleen tilin ....542 asiakirjoja...Alkuperäinen asiakirja on vielä itselläni mutta postitan sen kyllä tarvittaessa.Minulla on myöskin arkistoituna ne kymmenet sähköpostit joita olen käynyt turhaan sekä Wildzin asiakaspalvelun että Danske Bankin kanssa.Oleellinen kysymys on ; MITEN VOIN TODISTAA ETTÄ KYSEINEN TILI EI OLE MINUN ?...Ainoastaan Danske Bank voi vahvistaa itse oman järjestelytilinsä omistajuuden ! Uskoisin että kaikki pelaajat jotka tallettavat pelitililleen varoja isompia summia joutuvat samanlaisen käytännön kohteiksi Suomessa nykyisin...toisin kuin aiempina vuosina.

janthra, you mentioned that you sent me a PDF file, but unfortunately, I haven't found any emails from you. Could you please forward it again?

Hi Kristina!

I sent the file to your email again---should be visible. Sorry for the late reply due to my travels.

Best wishes

Jan R.

Hei Kristina !

Lähetin tiedoston tulemaan sähköpostiisi uudestaan---pitäisi näkyä.Pahoittelen myöhästynyttä vastausta matkojeni takia.

Best wishes

Jan R.

Could you please clarify which email address you sent your emails to? I still haven't received anything.

Hello! Yesterday evening I sent you a PDF file from my email ( ) and before that a couple of times (so here's what's in this conversation)...if the address is wrong, at least I haven't received an error message from the server. Anyway, I believe that it has arrived...especially the one I sent in the evening.. Jan R .

Hei ! Olen lähettänyt eilen illlalla sähköpostiisi PDF tiedoston sähköpostistani (janthra@yandex.com) ja sitä ennenkin pari kertaa (siis tähän mikä on tässä keskustelussa)...jos osoite on väärä niin en ainakaan ole saanut palvelimelta virhe-ilmoitusta.Uskon kumminkin että se on tullut perille...varsinkin se minkä lähetin illalla.. Jan R.

Thank you very much, janthra, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Kristina! Thank you for your patience and I'm willing to help in any way I can to resolve the issue. Jan

Hei Kristina ! Kiitos kärsivällisyydestäsi ja olen halukas kaikin tavoin auttamaan miten vain pystyn että asia selviäisi. Jan