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My request was approved but I keep getting the run around from the financial team

Mar. 27, 01:28 pm

Bitcoin Withdrawal approved

Requested 2024-03-18 11:40 pm

$-100.00

Dear bcarter74,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I'm not sure, I think it was for a bonus

I was told it I would receive it:

This is the last response from them:

It has not been sent yet but as soon as we get any updates on it an email will be sent to you with the details.

Thank you very much, bcarter74, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks

Dear bcarter74,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Sunrise Slots Casino representative to join this conversation.

Dear Sunrise Slots Casino,

Could you please clarify the situation for us?

Thank you in advance,

Mirka

Ok thanks