PokerStars Casino - Pelaajan tili on suljettu odottamatta.

Good evening, I opened an account a few days ago and started playing. I won some money, 4,300. When I went to verify my account, they closed it, and they are not responding to my messages nor accepting my documents.

Καλησπερα σας ειχα ανοίξει λογαριασμο πριν κάτι μέρες έπαιζα έπαιζα κέρδισα κάποια χρήματα 4300 πηγα να κάνω ταυτοποίηση κι μου κλείσαν λογαριασμό και δεν απαντάνε στα μυνηματα μου και ούτε δέχονται τα χαρτιά

Hello dqqrbkpz87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PokerStars Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick