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Scammers. More money was withdrawn from the game than I had ever wagered. From 1.10 € with only 0.80 cents on it, although I only bet 10 cents. I noticed that a couple of times. Scammers. Immediately delete my account ... !!!!!!

Betrüger. Mir wurde mehr Geld beim Spiel abgezogen als ich überhaupt gesetzt hatte. Von 1,10 € mit einmal nur noch 0,80 Cent drauf, obwohl ich nur 10 Cent gesetzt hatte. Das ist mir paar mal aufgefallen. Betrüger. Löscht sofort meinen Account...!!!!!!

Dear Yvette,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru? Could you please advise which exact game you’ve been playing and specify how many lines were active?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Yvette,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.