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I applied for a payment of 900 euros on October 3rd and also successfully completed the verification and received a confirmation email that the payment will be completed within 7 to 21 working days.

Now I'm just being held back or turned away

Ich habe am 3.10 eine Auszahlung von 900 Euro beantragt und habe auch die verifizierung erfolgreich abgeschlossen und eine Bestätigungsmail bekommen dass die Auszahlung innerhalb von 7 bis 21 Werktagen abgeschlossen sein wird..

Jetzt werde ich nur Hingehalten oder abgewimmelt

Dear Corinna0383,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been sent but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I requested a payment of 900 euros on October 3rd by bank transfer. The verification of my account and the confirmation email of my payout were also confirmed on October 3rd by maximal wins casino

Hallo, ich habe am 3.10 eine Auszahlung von 900 Euro beantragt per Banküberweisung. Die verifizierung meines Kontos und die Bestätigungsmail meiner Auszahlung wurden auch am 3.10 von maximal wins casino bestätigt

Thank you very much, Corinna0383, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Corinna0383,

I have reviewed your case and will now contact the casino to see if I can help.

I would like to invite Maximal Wins Casino to the conversation to participate in the resolution of this complaint.

Thank you very much for your support

Vielen lieben Dank für Ihre Unterstützung

I have a question ... What happens if nobody reacts to them ... Who do I have to contact because that's a fraud or not ... I have deposited so often and that would have been my first payout. .. Lg

Ich habe mal eine Frage.. Wie geht es denn weiter wenn auch bei ihnen keiner reagiert.. An wen muss ich mich dann wenden weil das ist ja Betrug oder nicht... Ich habe so oft eingezahlt und das wäre meine erste Auszahlung gewesen... Lg

Hello Corinna0383,

If the casino doesn’t reply in the set time frame, the complaint will be displayed in the review on our website as ‘unresolved’. This will influence the casino’s rating. Unfortunately, as the casino does not have a license and doesn't refer to any ADR service, I'm afraid there is nothing that can be done without their cooperation.

Best regards,

Adam

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

What can I do then?

Was kann ich denn dann machen?

Hello Corinna0383,

If the casino refuses to cooperate with us on resolving an issue, then there’s not much we can do. Our hands are tied. Normally, in order to reach any kind of resolution all three parties (player, casino, and mediator) need to communicate closely to achieve a mutual agreement.

Dear Corinna0383,

I have tried to contact the casino repeatedly but without success. As the casino does not have a license and doesn't refer to any ADR service, there is nothing that can be done if they will not respond.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam