LTC Casino - Pelaajan pääsy kasinolle estetään äkillisesti.

This casino can not be located at all. I made a deposit and was able to access the account earlier but after I made the deposit there website can not be accessed... no warning of any kind. I am even unable to email support. All emails are undeliverable. Any information or help is greatly appreciated.

Dear Lizzie1270,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with LTC Casino. I tried accessing the casino website through the link https://www.ltccasino.com/, but I also got an error message. However, when I accessed the site through our review, I was redirected to a different URL: https://www.playltc.io/. It seems that the casino may have changed its domain.

Could you please try logging into your account from the new URL? Is it the same casino? Can you see your deposits and personal information in your profile? This information will help us resolve the issue as soon as possible.

Thank you in advance for your reply.

Best regards

Veronika

I am going to try this now. Will let you know soon. Thanks so much....

When I attempt to speak with chat all they said was there was technical issues and did not offer any other information. Matter of fact I was left on hold for awhile and never gotten back to. ..requested char transcript ....haven't gotten it yet.

Have you been able to access the website? There are two possible domains I found: https://www.ltccasino.io/ or https://www.playltc.io/

Please let me know if the issue persists. Thank you in advance.

I was able to contact them and my deposit did post to my account. Apparently it was due to an attack of some sort which in turn caused the casino to have to make some changes. They did take care of everything and thank you for the link you sent so I could reach the support department. Thank you so much for your assistance with this.

Dear Lizzie1270,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru