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Hello,

the casino offers the offer in Germany contrary to the applicable state gambling treaty. I am therefore requesting a refund of 85% of my losses by way of a settlement. However, the casino does not respond to this. The offer was illegal. It shouldn't have been offered in Germany. The casino knew this, but they did it anyway. The court rulings that have already been made are clear and even condemn the casinos to full reimbursement plus court and legal fees. I'm asking for 85% here by comparison.

Hallo,

das Casino bietet in Deutschland entgegen dem gültigen Glückspielstaatsvertrag das Angebot an. Ich fordere daher eine Erstattung meiner Verluste in Höhe von 85 % im Wege eines Vergleichs. Das Casino geht hierauf aber nicht ein. Das Angebot war illegal. Es hätte in Deutschland nicht angeboten werden dürfen. Dies war dem Casino bekannt, es hat es dennoch getan. Die bereits ergangenen Gerichtsurteile sind eindeutig und verurteilen die Casinos sogar zu einer vollständigen Erstattung Plus Gerichts- und Anwaltskosten. Ich fordere hier 85 % vergleichsweise.

Dear thomas3588,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear thomas3588,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.