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hello I'm coming with a problem yesterday they blocked my account where I had 60eur before the ban I still managed to ask to withdraw money to my bank. but I have the impression that I didn't break anything, I just played with my brother on the same device on the same page and each of us had our own account. to return the money to me or do you think they will send the money when you asked. to withdraw the money before the ban?

Dear 575vojta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

There was no bonus, I bet on hockey, but I didn't have any bonus.

Žádný bonus tam nebyl vsázel jsem na hokej žádný bonus jsem ale neměl.

I contacted ggbet via e-mail and it was explained to me that I used 2 accounts but I only had access to mine and not to other accounts. I also told them that and I wanted to agree on a compromise that they would give me back my 60 euros and let them keep the account blocked anyway, I don't play gambling much, I'm more interested in my money, but unfortunately I haven't received an answer until now

S ggbet jsem se kontaktoval přes e-mail a bylo mi vysvětleno že jsem používal 2 účty ale já měl přístup jen ke svému a né k jiným účtům. To jsem jim i oznámil a chtěl jsem se teda domluvit na kompromisu že mi dají zpátky mých 60eur a ať ten účet klidně nechají zablokovaný stejnak moc nehraji hazardní hry jde mi spíše o moje peníze o nic víc ale bohužel do teď jsem se nedočkal odpovědi

Thank you for your reply, 575vojta. Did you play any casino games?

Dear 575vojta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.