Codeta Casino -arvostelu

The player tried to have their account closed to protect themselves from spending more money in the casino but the live chat representative nor the support team responded to their request and thus the player can't close their account. They also wished to have their money refunded and the account closed. No response from the casino what so ever.

The player, Powerhead66, had one of his spin winning not paid out, which the casino confirmed and agreed to. Then, he didn't have an access to his account for three weeks because of the issues on the casino's side. He self-excluded himself from the casino's sister site, thus shutting down his account in this casino as well. They eventually paid out the balance that was left on his account when it was closed, but the player is still missing the £288 he should have gotten from the spin. No response is available for now.

The player, Johnshit, played with a bonus of NOK2,000 and according to the offer, he won the maximum winning he could receive from it, which was 10x the received bonus. He won a total of NOK16,000 but received only NOK6,000 from it to his account balance. After he contacted the casino, they told him that there was a term with that bonus that set the maximum winning to 6x the deposit instead. The player said that this wasn't stated anywhere in the offer itself or the bonus' terms and conditions of the casino. The casino never responded to the complaint and it remains unresolved.

The player tried to deposit money into his account, but the three days long processing, in his opinion, was too long. The customer support gave him different values for how long he would have to wait. Their responses were different every time, which seemed suspicious to the player. No update available since then.

Unfortunately, the player, Ronjeremy, didn’t provide any evidence and we were not able to say who was right in this situation because the casino also didn't respond to the complaint. To be fair, all we can say is that the player did not fulfill the bonus terms and conditions.