Chance Hill Casino -arvostelu

A player from Cyprus complained that the casino had closed his account and confiscated all the winnings without any real justification. The player was accused of a money laundering, a statement he refused and even considered to take legal action against the casino. Later on, the player mentioned that the casino also requested him of the Paysafecard vouchers he had used for the deposit but the player didn't have them anymore. And it was not written anywhere in the terms he should have kept them. The casino replied by saying that the player displayed some suspicious behavior regarding his account and personal details and moreover, he had breached the max bet rule and thus his winnings were void. The player admitted he had breached the max bet rule by mistake. In the end, the forum concluded the player was in right but the casino didn't agree with that decision. The case remained unresolved.

After the player played with a bonus, won and requested a withdrawal, the casino asked him to send a copy of his utility bill translated into English. The player did so but since then he was unable to log into his account. The player was accused of a bonus abuse, his account was closed and his winnings were voided. The player opposed this by saying he had followed all the rules correctly. Later on, the forum revealed that the player was from a country which got banned from the bonuses because there was a large scale of multi-accounting abuse identified as originating in that country. However, all the evidence was destroyed while the casino changed their platform provider. As there was no possibility to verify either statement, this complaint remained unresolved.

Daniel played at the casino for few months without any issues but after he made a deposit of £500, his account became locked and he was asked to send documents for verification. He uploaded his ID, his proof of address and a deposit, but then he was asked to fill out the source of wealth survey, which he denied to do and asked the casino to return his deposit and close his account after that. Unfortunately, the casino closed his account and never sent him his deposit back. The casino stopped communicating with Daniel and the case remained unresolved.

The player complained that after he had won, completed all the requirements, sent all the necessary documents to the casino, he waited for his withdrawal to process. Unfortunately, a few days later, he couldn't access his player's account because his account was under the investigation. About two months later, he received a statement from the casino accusing him of having found linked accounts to his account/syndicate playing and said it belonged to a country that was restricted from the bonus he had played. Player was asking why had they given him the bonus if he was from a restricted country. However, all the evidence about the first accusation was destroyed by the platform provider as per business practice and there couldn't be found any other evidence supporting either party thus this complaint remained unresolved.

Player said he had played with a welcome bonus and after completing the requirements he requested a withdrawal. The casino accepted the documents he had sent them for the account verification but asked the player to withdraw only smaller amounts saying there were issues with e-wallets, or that they had many wins to be paid out. After a few months, he had been paid only half of his winnings and the live chat told him they would contact him via the email because his account was under investigation for a bonus abuse. The player's account got blocked and the chat stopped replying to him. The casino reacted to this complaint by asking the player to contact them directly. No more update since then.