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The casino blocked my account due to a glitch in their slot machine. The error was purely on their part, and yet they blocked my account with my money still in it. I spoke with them, but they did not provide a solution.

El casino me bloqueó mi cuenta por un fallo en su slot, fue un fallo solamente de ellos y me bloquearon mi cuenta con mi dinero en ella hablé con ellos y no me dieron solución

Dear sergiokpo1312,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

I created my account 6 months ago or so, completed all verification successfully and only played slots winnings were without bonus

Cree mi cuenta hace 6 meses más o menos, complete toda la verificación con éxito y solo juge tragamonedas las ganancias fueron sin bono

And the sum of money withheld was more or less reaching a million.

Y la suma de dinero retenidos eran más o menos llegando al millón

Dear sergiokpo1312,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.